Teletrac Navman provides small businesses with a variety of fleet tracking services, including map tracking, alerts and reports. It offers excellent services in almost every area we reviewed. It also has an A+ rating with the Better Business Bureau (although it only earned 3.6 stars out of five on the review site, and we didn't see any other customer reviews on Facebook or Google). Teletrac Navman provides easy-install devices, with free installation if you'd prefer a professional do it. For these reasons, Teletrac Navman earns our pick for best GPS fleet tracking service for small businesses.
To view all our recommendations for GPS fleet tracking software, visit our Best Picks page.
Pricing and Terms
Teletrac Navman requires a three-year contract for its services. While this is mostly on par with industry standards, a lot of the other companies we reviewed also offer one- and two-year contract options. Teletrac Navman has a three-vehicle minimum, which could only be a problem for very small businesses. The company provides multiple plans, which vary based on what your business needs. The pricing also varies by the type of plan you sign up for.
Teletrac Navman provides free installation on its hardware, or you can elect to install it on your own. This service is scalable to meet your needs, and you can interact with its support team via live chat, email and phone.
Standout feature: Overall, this service provides excellent features in each area we looked at. The software in particular is among the best we saw, and the safety features ensure your fleet is protected. This service scales to meet your business's needs, and you can take advantage of compliance features.
Software:Teletrac Navman's software is among the best we reviewed. It's sleek and intuitive, rivaling Samsara's online platform in functionality. It has a one-minute refresh time, putting it on par with other top industry players but behind Samsara, which offers second-to-second refreshes. This software also provides both traffic and weather data, which we didn't find in all our reviews. You can build geofences and optimize routes with Teletrac Navman's software.
Safety: This service offers driver awareness reports, which track harsh cornering, braking, acceleration and general speeding. It builds scorecards for each driver, so you can easily compare driver performance. There is incident recording, where impact detection triggers second-to-second data capture when a safety incident occurs. Teletrac Navman also tracks vehicle maintenance and fuel efficiency.
Alerts:You can view real-time alerts on safety-related incidents and schedule reports to stay up to date on your overall fleet status. Teletrac Navman's reporting and alert features are up to industry standards, letting you elect to receive alerts via text or email and reports via email.
Customer support: We posed as small business owners and interacted with Teletrac Navman sales and customer service representatives via live chat, phone and email. The sales reps were incredibly nice, guiding us through the service and providing us with more resources for information. We couldn't do a demo, since our hypothetical business was still in the early stages of development, but we were able to view the software in a video the company provided.
You have to sign a three-year contract and have at least three vehicles in your fleet to partner with Teletrac Navman. These criteria could be an issue for very small businesses.
Editor's Note: Looking for a GPS fleet tracking system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.
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