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The Data Rescue Center - Hard Drive Recovery Services Review

By
Andreas Rivera
,
business.com writer
| Updated
Aug 03, 2018
Home
> Technology
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Prosoft Engineering is a veteran in the data recovery software field, but it also offers its own recovery service called The Data Rescue Center for advanced data recovery issues. It has developed data recovery strategies used today in the industry. The company offers DIY software for logical recoveries (where damage to a hard drive isn't mechanical or the result of physical damage). The Data Rescue Center also offers a recovery service, but it's missing some concrete safety and security verifications.

The Data Rescue Center

The Data Rescue Center

The Best Hard Drive Recovery Services of 2019

The Verdict

The Data Rescue Center is an excellent service for physical data recoveries on all types of media and has useful DIY software for logical data recoveries.

View all our recommendations for hard drive recovery services on our best picks page.

Cost Structure

The Data Rescue Center's standard service involves a turnaround of a one- or two-day evaluation and a recovery period of 7-10 business days. It quotes you a price depending on your storage device and your data loss issue. If it's a logical data loss issue, before you send it in, the company may recommend you use its Data Rescue software to recover data lost to accidental deletion or formatting. The software route is much more affordable than sending in your drive to the service.

There's also a 24/7 emergency service that costs much more but puts your case on priority. The Data Rescue Center diagnoses your drive as soon as it arrives at the lab and begins work on it right away.

Evaluation Process

The Data Rescue Center offers a free evaluation of your hard drive and free shipping. For most devices, it sends you a prepaid package to send in your hard drive. The service documents the process and sends you consistent updates on the condition of your device and data. Once they find out what's wrong and how much data, if any, they can recover, they'll send you a comprehensive report and price breakdown.

The service has a "no data, no charge" policy, which means it doesn't charge you if it finds your data is unrecoverable. The data that can be recovered will be transferred to a new device that you either provide or can purchase from The Data Rescue Center while your old device is recycled.

Recovery Environment

The Data Rescue center claims its cleanroom is certified ISO 5 Class 100. However, The Data Rescue Center doesn't post the certificate on its website, which is something we considered carefully, because disclosing certification can influence consumers' trust in a hard drive recovery company. The very best hard drive recovery services proudly display certification on their websites.

Security Features

While The Data Rescue Center has some impressive security measures, such as comprehensive surveillance and a Class II UL-listed vault that stores the hard drives, it lacks an SSAE 16 security audit report. These security audits are important, as they are confirmation from a third party that controls for data privacy and security are in place. Just because a data recovery service says it has certain procedures in place doesn't mean it follows through with them.

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The Data Rescue Center

The Data Rescue Center

The Best Hard Drive Recovery Services of 2019

The Verdict

The Data Rescue Center is an excellent service for physical data recoveries on all types of media and has useful DIY software for logical data recoveries.

Andreas Rivera
Andreas Rivera
Andreas Rivera graduated from the University of Utah with a B.A. in Mass Communication and is now a staff writer for Business.com and Business News Daily. His background in journalism brings a critical eye to his reviews and features, helping business leaders make the best decisions for their companies.