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The Hartford Review

By Chad Brooks,
business.com writer
| Updated
Sep 25, 2019
Image Credit: fizkes / Getty Images
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The first insurer to create a dedicated small business unit more than 35 years ago, The Hartford is dedicated to providing small companies with the insurance coverage they need. It has provided insurance for over 200 years, and, today, it insures more than 1 million small business owners.

The Hartford

The Hartford

The Best Business Liability Insurance Providers of 2020

The Verdict

The Hartford is our choice as the best workers' compensation insurer for small businesses. It offers several distinct advantages for both employers and employees.

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The Hartford offers multiple insurance options for small businesses, including business liability insurance that provides financial protection for your small business when faced with lawsuits, injuries and property damage that can take valuable focus away from your business. Property, income, data breach and auto insurance are additional policies you can purchase from The Hartford.

The Hartford offers a strong workers' compensation insurance product with benefits for both employers and employees. There are multiple payment options, standard rate determinations and a number of medical options to ensure injured employees get the treatment they need. The Hartford is our choice as the best business insurer for workers' compensation. 

To view all of our recommendations for business liability and workers' compensation insurance, visit our best picks page.

Workers' Compensation Insurance

Workers' compensation is a must for businesses with at least a handful of employees. While laws vary, many states require businesses with at least five employees to have workers' compensation insurance.

Workers' compensation provides benefits to an employee for work-related injuries or illnesses, including medical treatment, prescription medicine and wages from the time the employee was unable to work.

The Hartford's workers' compensation offering was the best we found during our research. What stood out to us about their coverage are the various benefits they offer to both the employer and employee.

From the employer's perspective, The Hartford offers two types of payment options. You can pay annually, or there is a pay-as-you-go option, which bases premium payments on actual payroll. This type of pay structure can help businesses manage cash flow and reduce audit surprises. Not all of the insurers we evaluated offered both types of payment options.

From an employee perspective, The Hartford has several medical options available to help injured workers get the level of care and treatment they need. The Hartford has its own preferred medical provider network. This allows employees to choose a healthcare provider from a nationwide network of more than 1 million providers experienced in treating workplace injuries.

Additionally, The Hartford allows injured employees to fill prescriptions, with no out-of-pocket costs, at more than 65,000 pharmacies throughout the U.S. Injured workers can also take advantage of a prescription mail-order service.

Experienced nurse case managers are available to coordinate treatment with physical, emotional and occupational therapies.

The premium costs for workers' compensation vary by state. According to The Hartford, rates are typically determined based on the amount of payroll the business has, the type of work employees are doing and how many past claims the business has been subjected to.

Other Types of Insurance

In addition to workers' compensation, businesses can purchase other commercial insurance products. The Hartford's small business liability insurance provides financial protection for your company if you are ever faced with a lawsuit, injuries or property damage that threatens to financially drain your business.

Specifically, the company offers general liability insurance, which helps protect businesses from customer injuries and damage to customer property. It can help pay for medical expenses, as well as legal costs, if an incident leads to a lawsuit. It can also protect against claims of libel, slander and copyright infringement.

The Hartford offers as much as $2 million in coverage for each general liability claim and $4 million for the policy aggregate. Umbrella policies of up to $15 million are also available.

Commercial general liability insurance is available as a standalone policy, or in combination with property insurance as part of a business owner's policy (BOP). Rate cost is dependent on several factors, some of which can include the size of your company, the industry it's in and where it's located.

Other types of liability insurance available from The Hartford include employment practices liability, professional liability, management liability and employment practices liability.

Business income, commercial auto, commercial flood, data breach, home-based business, marine, multinational and risk engineering are other types of policies you can purchase from The Hartford.

There are two ways you can get a quote. You can call a local agent or get a customized quote online. With either option, the process usually takes between 10 and 20 minutes. Once you're signed up, you can manage your account online. You can pay online, access your billing and policy documents, and manage users.

Claims Process

All claims, regardless of policy type, can be filed 24/7 by phone or online. Claims should be filed as soon as possible.

When filing a workers' compensation claim, employers need to have their account number and policy number handy. They should also relay all the details on the injured employee, including his or her name, birth date, address, phone number, Social Security number, marital status, dependents, hire date, years in current position and current wage information. They should also have all the details on the incident, including where the injury occurred.

Once the claim is submitted and investigated, The Hartford will either approve or deny the claim. You can track the status of a claim on The Hartford's workers' compensation claim page.

Customer Service

To learn more about The Hartford's insurance products, you can contact the company by phone from 7 a.m. to 7 p.m. CT, Monday through Friday. You can call to obtain a quote between 8 a.m. and 7 p.m. ET, Monday through Friday.

While the Hartford is not accredited by the Better Business Bureau, it has an A+ rating. There have been 300 complaints filed against the company in the past three years. Not all of those complaints, however, were concerning its business insurance.

Additionally, The Hartford has been named a World's Most Ethical Company 11 times by the Ethisphere Institute.

Editor's note: Need business liability or workers' compensation insurance for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

The Hartford

The Hartford

The Best Business Liability Insurance Providers of 2020

The Verdict

The Hartford is our choice as the best workers' compensation insurer for small businesses. It offers several distinct advantages for both employers and employees.

visit site
Chad Brooks
Chad Brooks
See Chad Brooks's Profile
Chad Brooks is a Chicago-based writer and editor who has spent more than 20 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014.