Transcosmos offers both answering services and call center services that include both inbound and outbound functions. While not originally U.S. based, Transcosmos now maintains several offices and works heavily with clients in the U.S.
Transcosmos offers answering services suitable for small businesses, including 24/7 answering customized to suit the needs of each client. Features include multi-channel customer service (calls, faxes, websites, emails,) technical support, order processing and provision of informational materials.
Transcosmos also offers industry-specific services, and emphasizes the use of artificial intelligence tools to automate the effectiveness of its human agents.
Call Center Services:
The more comprehensive call center services offered by Transcosmos includes both inbound and outbound services, sales marketing service, back-office support, social CRM integration, non-voice support, knowledge management service and consulting services. These services generally require dedicated agents who are assigned to solely manage your account and understand your company's needs inside and out.
To obtain pricing for Transcosmos's customizable services, you'll need to request a quote from the company's sales department. While this is not unusual for the contact center industry, other companies were more transparent with their pricing and rate structures. Still, getting a quote is not difficult and only requires a brief call to the company.
Overall, Transcosmos offers a good slate of services for a small business interested in answering services. It is unique in its emphasis on advanced technologies like AI to bolster human operations, and offers ancillary "omni-channel" contact services that tie in nicely with the inbound answering service portion of the company.
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