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Trustwave Review

Andreas Rivera
, writer
| Updated
Jan 24, 2019
> Technology

Finding a managed network security service that's reliable and that you can trust your company's cybersecurity needs with can be a daunting task. Trustwave goes out of its way to let its clients know that their security is a priority and that it uses the most efficient technology. The managed service consists of several layers of security measures to protect your network from intrusion. Outsourcing the bulk of your security responsibilities to Trustwave gives you and your business more freedom to work on growing. It's important to have a trustworthy partner in security, and Trustwave excels at that, earning our best pick for a managed network security service. 



The Best Network Security Services of 2019

The Verdict

A highly advanced security stack backed by cybersecurity experts, Trustwave allows your business to allocate manpower and resources elsewhere. It is our choice as the best managed security service.

View all our recommendations for network security services on our best picks page.

Trustwave's approach to cybersecurity involves interconnected threat detection and intelligence that feed into each other to mutually improve. Trustwave's intelligence engine by SpiderLabs is consistently updated by global feeds and extensive research into threats to better detect attackers in your network. Real-time threat detection tackles advanced threats with its ever-growing intelligence network. The applications in Trustwave's cohesive suite work together to make sure nothing slips through the cracks between incompatible services.

Trustwave's main tool for defending your network is its security information and event management (SIEM) system. Using machine learning techniques to identify potential threats that have never been seen before, this system protects you from known malware, zero-day attacks and advanced persistent threats (APTs).

Most importantly, Trustwave takes on the bulk of the work, guiding you through just about every aspect, including setup, device onboarding and support for all aspects of your network security. A managed service like this is an avenue for businesses that don't have the expertise and resources to set up and maintain a security solution. Trustwave allows you to leave that aspect of the business to a network of experts to protect your network from intrusion.

Trustwave is there to be your cybersecurity expert, so you don't have to have a background in coding or network security to partner with it. When you first sign with the service, the company will interview you and relevant staff to understand your exact needs, how your company uses its network, what type of technology you use and your cybersecurity history. This helps it determine how best to set up the system and maintain a layered cybersecurity presence on the network without being intrusive to your work. For example, it will keep scanning to a minimum during times of high traffic on the network.



The security information and event management (SIEM) is a highly advanced tool and the heart of Trustwave's protective services for your network. A combination of automated intelligence and real experts analyze traffic for potential threats and alert you to any problems. What separates Trustwave from other managed services is its constant research into new threats and attack vectors; it applies its discoveries to its data collective that searches out elusive zero-day attacks and APTs that implant themselves into networks for months on end without detection. These types of attacks slowly siphon off information from the network and open up more avenues for attackers to enter the network.

Trustwave operates several advanced security operations centers around the world where analysts monitor their clients' networks 24/7. Once Trustwave's experts get a beat on what type of attack is occurring, they can send that information to their entire network of threat detection to find these malicious programs within their clients' systems. If they detect a serious threat, Trustwave's analysts work behind the scenes, using forensic techniques to assess the scale of the threat and see how far it has spread. In the case of a critical threat, Trustwave will contact you and work with you to take appropriate measures and decide how best to respond as it works to contain the threat.

The system collects and logs data from your network, including connected hosts and application. This is a crucial part of scanning for suspicious activity and inconsistencies, which can be indicative of a larger threat. Another important function of the SIEM is to make sure your company complies with any necessary standards. Trustwave can monitor regulations such as the Payment Card Industry Data Security Standard (PCI DSS), the Health Insurance Portability and Accountability Act (HIPAA), and the General Data Protection Regulation (GDPR) to keep you in check.

Secure Web Gateway and Email Gateway

Another component of Trustwave's managed services is its SWG and firewall services that protect your network from the dangers lurking on the web, such as malware and even ransomware. This technology analyzes each webpage your staff visits and every URL that connects to an endpoint for its intent and any malicious code. Administrators have control over policies for certain IPs, users and user groups. You can block certain websites and access to social apps. It also acts as a data loss prevention (DLP) solution by blocking data uploads to known malicious sites and when prompted by potential malware influence.

Trustwave is so confident in its antimalware service that it offers a Zero Malware Guarantee. If your system gets infected by malware or a virus, you'll get a free one-month extension on your contract.

This kind of protection also extends to email, which is another vulnerable avenue for attacks, especially ransomware. Trustwave's secure email gateway solution is another managed service that protects your company's email server from malicious actors before their email even hits your inboxes. This solution, which can be deployed in the cloud, runs email messages through its mail-filtering service, monitoring for spam and malware. Likewise, this program monitors outgoing messages to prevent phishing scams by scanning for certain content and making sure employees are following email policies. A DLP engine makes sure your company's sensitive data isn't being sent to untrustworthy addresses over an attachment.


Denial of service (DoS) and distributed denial of service (DDoS) are big threats, especially for online businesses that host a lot of traffic, and can cause massive amounts of downtime and lost revenue to companies that depend on their networks to be up and running. The managed service can monitor for these volumetric attacks that deliberately slow down your network to the point of crashing it.

Trustwave can monitor your network 24/7 for this type of attack, mitigating the effects of massive access requests. Trustwave's experts and platform use real-time analysis to adapt to ongoing attacks and to identify and block attacking IP addresses, while keeping legitimate traffic going and your network accessible.

Ease of Use

The managed aspect of Trustwave's service means you don't have to be as involved with security and monitoring your network as much as you would with some other network security services. Cybersecurity is largely handled by the Trustwave experts, with minimal work needed from you and your staff besides following good online security practices. If it detects a breach within your network, Trustwave handles it from start to finish, but it still keeps you informed and instructs you on any necessary actions from your end.

Trustwave's solutions can be deployed over the cloud, with on-premise hardware, or as a hybrid of the two. Whichever deployment works best for you, Trustwave does the installation and setup.

Having Trustwave as your single cybersecurity solution means you won't have to worry or deal with other cybersecurity products or services, since it's an all-in-one solution that takes care of everything from firewalls to antimalware.

TrustKeeper is your business's main interface for interacting with the Trustwave appliances and solutions that are part of your managed security package. This is a cloud portal that you can access on demand from wherever you want. From here, you can view alerts and make direct contact with Trustwave experts in an emergency. The dashboard allows you to access your various applications and set policies for things such as email and web. With TrustKeeper, you can also schedule penetration testing to scout for any weaknesses in security and set up audits to check for compliance.

Customer Service

With your security being mostly out of your hands in the care of a managed service, good customer service is imperative. It should be like working with another department of your business. Luckily, Trustwave is responsive and highly available to clients who desire consistent updates and accommodations for how they run their networks. Not only do you get 24/7 access to Trustwave's security experts through multiple support channels, but you're also assigned a personal information security advisor who serves as your main contact and counsels you on security and network issues. They're the person who will help you understand what aspects of your security are most important and how you can work together to uphold them.

Our interactions with Trustwave's customer service were positive, with service representatives answering our inquiries quickly and knowledgably. We were impressed with the level of detail they gave us about the managed service, as well as their own inquiries to determine our company's security needs and the amount of service we needed. Along with 24/7 support through the TrustKeeper portal, you have access to an extensive knowledgebase on best security practices, documentation for various products and other security solutions.



The Best Network Security Services of 2019

The Verdict

A highly advanced security stack backed by cybersecurity experts, Trustwave allows your business to allocate manpower and resources elsewhere. It is our choice as the best managed security service.

Andreas Rivera
Andreas Rivera
Andreas Rivera graduated from the University of Utah with a B.A. in Mass Communication and is now a staff writer for and Business News Daily. His background in journalism brings a critical eye to his reviews and features, helping business leaders make the best decisions for their companies.