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TSheets Review

By
Chad Brooks
,
business.com writer
|
May 08, 2019
Home
> Technology
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TSheets by QuickBooks is an ideal time and attendance system for businesses with remote employees because of the numerous ways they can clock in and out and the mobile app, which features extensive GPS tracking services. It's because of these features, and more, that TSheets is our choice as the best time and attendance system for remote employees. 

TSheets

TSheets

The Best Time and Attendance Services and Software 2019

The Verdict

TSheets is our choice as the best time and attendance system for remote employees because it offers numerous ways for employees to clock in and out, tracks remote workers' location throughout the day, and is easy to use.

View all our recommendations for time and attendance systems on our best picks page. 

When searching for a time and attendance system, businesses with an abundance of employees who work outside the office want a solution that provides these workers with a lot of flexibility on how they track their time. You want a system that offers a lot of options so all of your workers can take advantage of it, regardless of what kind of technology they have at their disposal. 

TSheets offers more options that most of the other time and attendance solutions we examined. This system allows remote workers to clock in and out via mobile apps, laptop computers, telephones, text messages and Twitter. 

The system can also be used by those who work inside an office. Those employees can use the TSheets kiosk – a centrally located tablet – or any web browser. 

The ability to track the location of remote employees is also something businesses with on-the-go workers find valuable in a time and attendance system. While most timekeeping solutions offer mobile apps that either restrict where employees clock in and out from via geofencing or record where they are punching from using geolocation, TSheets takes this one step further. The TSheets mobile app records where employees are every few minutes while they are clocked in. This allows managers to see an entire map of where remote employees spend their days.

Best Features

TSheets is an ideal system for businesses with employees who always, or sometimes, work outside the office because of the variety of ways to manage time and attendance remotely. Remote employees can clock in and out using the TSheets mobile app, laptop computers, telephones, text messages or Twitter. 

In addition to punching in and out, employees can use the mobile app to track how long they work on specific projects, view their timesheets, see a digital board of who is working and review their schedules. 

Besides logging the specific location where employees clock in and out, the mobile app records the location of remote employees every 10 minutes when the employee is clocked in. With this feature, managers can view a map to see where their remote workers have been. The map is also beneficial for businesses that send employees out on service calls. Supervisors can easily look at the map to see which offsite workers are closest to the next job. While the app has to be running for the tracking to work, TSheets says it will not drain a smartphone's battery. The company says the app uses less battery in a day than a social media app uses in five minutes. 

The mobile app also has a special feature for those in charge of managing an entire crew. With this tool, supervisors can clock an entire group of workers in and out at one time. This tool works even if the smartphone being used is out of a cell service area. In those instances, the timesheet data is stored offline. When cell service returns, the supervisor clicks the Sync button to immediately send the timecard data for the entire crew back to the system. 

The scheduling tools are another positive of this service. TSheets offers an extensive set of scheduling tools. Managers can use drag-and-drop tools to create schedules for each employee and assign jobs. These tools also make it easy to modify and change schedules. In addition to creating tools from their computers, those in charge can create and edit schedules from their mobile devices. 

Employees can view their schedules by logging into the system online or via the mobile app. Staff members can also receive alerts through text, email or push notifications when their schedule has changed. 

The system can be set up to notify employees and their managers or administrators when they're approaching overtime. Additionally, it alerts you if any punches have been missed. The notifications can come through email, Twitter or text messages. 

TSheets integrates with a wide selection of payroll, accounting and other popular programs. These include QuickBooks, ADP, Xero, Sage, Gusto, Square, Expensify, Namely, Rippling, simPRO, TravelBank, Justworks, Wagepoint, Breezeworks, Qvinci, Reckon, PaymentEvolution, Karbon, Knowify, Flint, Results, Activehours, Cougar Mountain, Aero, OnPay, Makeshift, ClicData, Engagemode, Asana and Fyle.

Starting Price

TSheets is a cloud-based system that charges monthly per-employee fees. That's it. There are no setup, implementation or training fees. 

TSheets charges $5 per employee, per month, with a monthly base charge that depends on the size of your business. For businesses with fewer than 100 employees, there is a $20 base fee. The base fee is $100 for businesses with more than 100 workers. Access to the scheduling software is an extra $1.25 per user, per month. 

TSheets does not require contracts. However, businesses that pay for a year in advance save 20%. When paying monthly, you can cancel at any time for no additional cost. 

Customer Service 

TSheets offers excellent customer service. We called the company numerous times posing as a small business owner interested in a time and attendance system. 

Each time we called, we received outstanding service. The representatives were always friendly and answered our questions thoroughly. At no time did they pressure us to sign up for the service. They always encouraged us to call back with any questions. 

If you need help setting up or using TSheets, there is an extensive knowledgebase on the company's website that includes FAQs and a user guide that walks you through basic features and processes. 

You can reach support personnel by phone and live chat between 5 a.m. and 9 p.m. (MST), Monday through Friday, and 8 a.m. and 5 p.m. on the weekends. 

TSheets' parent company, Intuit, is not an accredited member of the Better Business Bureau, but it has an A+ rating. The company has had more than 1,200 complaints filed against it in the past three years; however, the vast majority of those complaints pertain to Intuit's other offerings and not TSheets. 

Prior to it being acquired by Intuit in 2018, TSheets had only had a handful of complaints filed against it.

Platforms

TSheets is a cloud-hosted system that can be accessed by any web browser on any Mac or Windows computer. The online portal is easy to navigate, with each section clearly labeled. 

For employees, sections include My Time Card, to clock in and out and review the hours they've worked; Who's Working, to see which co-workers are on the clock; and Submit Time, to send managers completed timecards. 

Supervisors have access to additional sections, including Manage Employees, which allows them to add employees into the system, set overtime rules, and determine which parts of the system each worker has access to; Paid Time Off, which lets them add in vacation or sick hours; and Reports, which allows them to view labor-management data. 

It's simple to add new employees in. Instead of managers or HR personnel inputting all of the employee data, new staff members handle this task on their own. They can view a welcome video that explains the system and how to add their information. 

In addition to web browsers, employees can use the mobile app to access the system. From the mobile app, which can be downloaded for free from the Apple App and Google Play stores, users can punch in and out, review their timecards, check PTO accruals, see their schedules and look at a digital in-and-out board of who is on the clock.

Limitations

The biggest drawback of TSheets is that it doesn't work with traditional timeclocks. However, the TSheets kiosk can serve some of those same needs. With the kiosk, which can be set up on any tablet, employees can punch in and out using a four-digit PIN. In addition, employees can use the kiosk to switch job codes. 

To help prevent buddy punching, the kiosk has photo-capture capabilities. The kiosk snaps a photo each time an employee punches in and out. This ensures that staff members aren't clocking in and out for their colleagues. 

Another negative is that employees can't request time off within the system. Other systems we looked into not only allow employees to ask for time off but also give managers the option to approve or deny those requests. While it won't allow for time-off requests, the system does track PTO accruals. 

Editor's note: Looking for the right time and attendance system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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TSheets

TSheets

The Best Time and Attendance Services and Software 2019

The Verdict

TSheets is our choice as the best time and attendance system for remote employees because it offers numerous ways for employees to clock in and out, tracks remote workers' location throughout the day, and is easy to use.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.