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uAttend Review

By
Chad Brooks
,
business.com writer
|
May 08, 2019
Home
> Technology
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uAttend from Workwell Technology is our choice as the best time and attendance system for very small businesses because it handles all time-tracking needs. The system records when employees come and go, manages paid time off, and features a scheduling tool.

uAttend

uAttend

The Best Time and Attendance Services and Software 2019

The Verdict

uAttend is a cloud-hosted time and attendance system. It is affordably priced, has an array of features, and is compatible with both web-based and wall-mounted timeclocks.

View all our recommendations for time and attendance systems on our best picks page.

One of the big considerations very small businesses take into account when choosing a time and attendance solution is how easy it is to install, use and maintain. Businesses of this size don't have a full-time IT staff at their disposal, so they need a system that anyone can not only get up and running but use without a tremendous amount of training and guidance. 

uAttend fits that bill as it is a cloud-hosted system that doesn't require any special software to install or maintain. The system can be accessed online from any computer. Once up and running, the system is easy to get a handle on. The system's clean interface is clearly labeled, which makes using the system very simple. 

Another factor very small businesses look for in a time and attendance solution is whether it can handle all of their time-related needs. Smaller companies can't afford to buy software for each separate task. In addition, they want to make the process of tracking time as simple as possible, so having a system that can handle everything from one platform is preferable. 

This timekeeping system handles it all. Not only does it allow employees to clock in and out from many devices, including computers, mobile apps and time clocks, but employers can create schedules and manage all PTO responsibilities. 

Best Features

There are a number of benefits that come with uAttend. One positive is that the system offers users multiple ways to clock in and out, including via wall-mounted timeclocks, internet-connected computers, mobile devices and telephones. 

What's nice about this system is that employees can punch in or out from any of the options at any time. For example, an employee can clock in in the morning from a timeclock and clock out in the afternoon from their computer or mobile device. The system can be used without a timeclock; businesses have the option to only allow employees to punch in via their computers, mobile devices or telephones. 

Being able to use actual timeclocks is another plus with this system. Many of the systems we looked into for very small businesses do not work with traditional timeclocks. uAttend, however, offers a variety of timeclock options. The timeclocks it offers work with PIN codes, ID badges and biometrics. Biometric options utilize fingerprint and facial recognition. 

The clocks are extremely easy to set up. You plug the clock into a power outlet and connect it to the internet via Wi-Fi or LAN. The Ethernet-connected timeclocks plug directly into your network, while the Wi-Fi clocks connect wirelessly to your system. 

All of the clocks come with a lifetime guarantee. Should one of the clocks stop working, you can call a customer service representative who will troubleshoot the issue and send a replacement for free if it can't be fixed. You can also add your company logo to any clock. 

Another benefit of uAttend is that it features an alert system that can send email or text message alerts to any manager, supervisor or administrator when employees are approaching overtime. Alerts also notify those in charge when employees clock in and out, or when they punch in late or out early. 

Other positives of uAttend include the ability to fully manage PTO, integrations with dozens of payroll services and the ability to review a wide range of time-related data reports.

Starting Price

Instead of charging per user, uAttend's membership plans are based on a range of employees. There are five different membership plans: 

  • 1-9 employees: $20 per month
  • 10-19 employees: $34 per month
  • 20-49 employees: $59 per month
  • 50-99 employees: $94 per month
  • 100+ employees: $119 per month 

This structure can help smaller businesses control their costs. For example, if you have five employees and decide to bring on a sixth, your costs will stay the same under this fee structure. 

There are no contracts with uAttend. All memberships are paid on a monthly basis. You can cancel at any time for no cost. If you cancel within the first 30 days, you will receive a complete refund. 

There are several other costs you may incur with uAttend, such as 6 to 8 cents each time a staff member clocks in or out via a telephone, $10 per timeclock if you have more than two and $6 per month for additional administrators. Businesses exporting data to any payroll file other than CSV or processing point files are charged $5 per month. 

uAttend's timeclocks are much more affordable than some of the systems we looked into. The clocks range from $119 to $549. 

There are no setup, implementation or training fees with uAttend. 

Customer Service 

We were pleased with uAttend's customer service. To see what type of support businesses receive, we contacted the company numerous times, posing as a business owner interested in time and attendance systems. 

Each time we reached out to uAttend, our calls were immediately answered by a representative who was willing to take as much time as needed to answer our questions. 

In addition to having all of our questions thoroughly answered, we received a highly informative online demonstration from a company executive. She walked us through every aspect of the system, making sure we knew all of its ins and outs. We appreciated the level of detail in the demonstration. 

We also received a high level of service when we used the live chat tool. The company provides customer support via phone, live chat and email from 9 a.m. to 8 p.m. (ET), Monday through Friday. 

The system itself has a built-in help guide. It offers step-by-step instructions on how to use the software. There are also helpful screenshots that accompany the instructions. The guide offers assistance on a variety of topics, including how to set up the timeclocks, add employees to the system, create schedules and generate labor data reports. 

uAttend's parent company, Workwell Technologies, is an accredited member of the Better Business Bureau with an A+ rating. As of April 2019, there had not been any complaints filed against the company. 

Platforms

uAttend is a cloud-hosted system that can be accessed from any web browser on any Mac or Windows computer. The system includes a self-guided setup wizard that walks all new users through setting up the system. 

Once we logged into the system, it was very easy to use. There wasn't one aspect of using the software that we found difficult. If you don't have problems filling in boxes or clicking through dropdown menus, you shouldn't have any trouble using uAttend. 

The employee self-service feature allows staff to log in to the system to not only clock in and out, but also to submit timecards, review PTO accruals, ask for time off and check their schedules. 

Managers can log in to the system to add employees; choose which methods each employee can use to clock in and out; set PTO accruals; approve or deny time-off requests; create shift schedules and assign employees to them; and review, edit, and approve timecards. 

In addition, you can send employees secure messages via the timeclock. When clocking in and out, employees are notified if they have a message. 

The system can also be tapped into from the uAttend mobile app, which is available on iOS and Android devices. It can be downloaded for free from the Apple and Google Play store. 

The mobile app lets employees punch in and out and review their timecards. Managers can use the app to see who is on the clock, approve timecards and review productivity charts. 

The app uses geofencing to designate areas employees can clock in and out from. This prevents workers from starting or ending their day from places they're not supposed to be.

Limitations

There are a couple of minor downsides to uAttend. The first is that the company doesn't offer a free trial of its platform. Some of the other systems we evaluated allow businesses to test them out free for up to 30 days. While uAttend doesn't offer a free trial, if you cancel service within the first 30 days of signing up, you can receive a complete refund. 

Another negative is that customer support isn't available on weekends. Some small business owners spend time on the weekends working on administrative tasks like timekeeping, so not having the ability to receive support on a Saturday or Sunday could be a problem for some. 

Editor's note: Looking for the right time and attendance system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

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uAttend

uAttend

The Best Time and Attendance Services and Software 2019

The Verdict

uAttend is a cloud-hosted time and attendance system. It is affordably priced, has an array of features, and is compatible with both web-based and wall-mounted timeclocks.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.