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UberConference Review

By
Chad Brooks
,
business.com writer
| Updated
Jul 22, 2019
Home
> Technology
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UberConference by Dialpad is a reservationless conference calling service that makes it simple to host meeting any time you need. The service can accommodate up to 100 callers at a time and includes a host of valuable features. Hosts can manage calls online, dial out to add callers after the meeting has started, and record meetings for playback at a later date. 

UberConference

UberConference

The Best Conference Call Services of 2019

The Verdict

UberConference reservationless conference calling service allows you to host conference calls at any time. The service includes a number of valuable features and is free for meetings with fewer than 10 participants.

View all our recommendations for conference call services on our best picks page.

UberConference Pricing

UberConference offers both free and paid service plans, both of which allow for an unlimited number of meetings each month. The plans vary on the number of participants that can attend a call, how long each call can be and the included features.

  • Free plan: With the free plan, you can host meetings with up to 10 participants. Calls are limited to 45 minutes each. Additionally, attendees are required to enter a PIN when joining a meeting. Features included in this plan are screen and document sharing, call recording, HD audio and mobile apps.
  • Paid plan: The business plan, which supports up to 100 callers, is $15 per user, per month. That price drops to $10 per month if you pay annually. If you want a toll-free number, the cost is $10 per month. This pricing plan includes everything in the free plan, plus custom call-in numbers, international access, dial out options, custom music, analytics and a team management portal.

There are no contracts. However, if you agree to pay for a year in advance, you do receive a discount.    

UberConference Conference Calling Services 

UberConference is strictly a reservationless service. This means you can host meetings whenever you like, by phone, browser or mobile app. You can also have participants log in online to add virtual visuals to your call when necessary. 

UberConference allows you to set an organizer phone number in the system. The service automatically recognizes the number when you call in and provides you with the host controls. Meeting attendees call the organizer's phone number and, if required, enter their PIN.

Once the organizer and at least one participant are in the room, the conference can begin. With the paid business plan, you have the option of not requiring meeting participants to enter a PIN after they dial in. 

In addition to joining by phone, you can also start and join conferences from any computer. To start a conference via your computer, you log in to UberConference from Chrome, Firefox, Edge or Safari 11.

Once you are on the main dashboard, click the Start Conference tab to enter your conference room. You cannot start the conference until you connect your audio. Participants join via their computer by entering the organizer's URL in their web browser, verifying their participant info and clicking join. They then, if required, enter their participant PIN and select their audio option. 

During a call, the host can control the meeting online or by phone. Online, the host can see who is on the call and mute participants. Using their phone's keypad, meeting hosts can lock a call, start a recording and mute and unmute participants. 

UberConference Pros and Cons

The available free plan is one of the biggest advantages of UberConference. While it doesn't include all the features the paid plan offers, it does include the basics and gives you a reliable service for hosting small conference calls.

The business plan has more available features. This includes the ability to dial out directly from the meeting in order to bring another participant into the call after it has started. You can also upload your own wait music. UberConference also allows you to access participants' social information during the conference by linking your social accounts, including LinkedIn and Twitter, to your profile. 

The mobile app is available for both iOS and Android devices. From the app, you have the same functionality as on the computer. You can easily start and join conference calls, see who else is on the call, and see who is talking. 

Screen sharing is available to those who join meetings via their computer. When using this feature, you can choose to share your entire screen or just a specific tab. The service also allows you to share files from Google Drive, Dropbox, Box and Evernote. In addition, Google Drive files can be edited live within a conference. 

UberConference also allows you to record any call as an MP3 file. In addition to being able to download the recordings, UberConference will include a link to the recording in the call summary that is emailed to you following each meeting.

Instead of requiring participants to dial in to each meeting, the service can be set to automatically call each participant when the meeting is scheduled to begin. This removes the burden from the participant of having to keep track of exactly when to call in and the number to dial.

Other benefits include integrations with G Suite, Office 365, Salesforce, Slack, LinkedIn and HipChat. And there are dial-in numbers in more than 50 countries worldwide for those joining a call from outside the U.S. 

UberConference doesn't offer operator-assisted conference calling services. These types of services can support thousands of callers and provide you with a dedicated operator who helps plan and manage your conference calls. 

Additionally, while the free plan might serve your needs perfectly, the 45-minute limit on meetings might be drawback for some businesses.

UberConference Customer Service

UberConference customer support team can be reached by email. Once an email is sent a help ticket is started. In addition to contacting the company directly, the UberConference website has a number of helpful resources, like user guides and training videos.

One final note: UberConference's parent company, Dialpad, is not an accredited member of the Better Business Bureau and has an F rating. According to the BBB, the low rating is due in part to their failure to respond to two customer complaints that have been filed against the company, along with their length of time operating. Overall, there have been four complaints filed against UberConference in the past three years.

Editor's note: Need a conference call service for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

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UberConference

UberConference

The Best Conference Call Services of 2019

The Verdict

UberConference reservationless conference calling service allows you to host conference calls at any time. The service includes a number of valuable features and is free for meetings with fewer than 10 participants.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.