Upserve is a restaurant POS company based in Providence, Rhode Island. Formerly known as Swipely, the company rebranded in 2016 when it introduced new restaurant management tools. It then acquired Breadcrumb POS. Upserve's focus is on small, independent restaurants, though it can also work with large, multi-location restaurants. Its clientele includes Momofuku, Brixx and Wild Wing Cafe, and the software can be used by all restaurant types, including full-service, counter-service and drive-thru restaurants. While it has great features to gauge the popularity of your different menu items, it lacks a lot of tools to manage your orders and reservations, and it's often a longer commitment than the best iPad restaurant POS systems.
One of the best things about Upserve is its Restaurant Management Platform, which analyzes your customers' buying behaviors and gives you insight into your menu. It shows you which menu items are popular and keep customers coming back, and which items could become popular with some promotion. It also shows you which menu items customers buy just once but don't return for, as well as which items are underperforming and should be removed from the menu.
Upserve posts its pricing online, along with a feature list for each tier. The Core plan costs $99 per month, supports one register, and includes basic menu intelligence analytics and customer management tools. The Pro plan costs $249 per month and is recommended for restaurants with tickets above $30 as well as those with multiple registers or multiple locations. It includes one register license, premium menu intelligence and customer management tools, loyalty programs, online ordering (with a Grubhub integration), and premium customer support. You can add more register licenses to the system for $50 each. The company encourages its customers to sign a three-year contract with monthly subscription payments, which can make it costly to move on if the system doesn't meet your needs or you find a better deal elsewhere.
The company provides payment processing through Upserve Payments, but the system also supports Chase Paymentech, First Data and TSYS. Having a choice of payment processor can save you money, as it allows you to compare rates before selecting a service. Likewise, you can purchase POS hardware from Upserve, but if you already own equipment, you can speak with a company representative to see if it's compatible. You can also view a list of compatible printers on the company's website.
Upserve has approximately half of the order management features we looked for in an iPad restaurant POS system. It has table and seat management tools that let you see which tables are open and allow your servers to place orders by seat, which makes it easy to create separate checks for groups. The system's SmartCoursing tool allows you to preassign menu items to certain meal courses. It also times how long customers wait to receive their orders and how long it takes for table turnover, which help you gauge the efficiency of your restaurant.
If you subscribe to the Pro plan, you can add integrations to the system, such as Grubhub, which allows your customers to order online. The company also offers APIs that you can use to add custom integrations to the system.
The system lacks reservation management and table-ready text messages for customers that could help you maximize your occupancy, as well as catering and delivery features to help with the takeout side of your business. It also lacks the option to add photos of menu items to the system, which could help customers decide what they want.
Upserve doesn’t have as many inventory features as many of its competitors either. It has an item countdown, which shows how many servings of limited menu items are available, but it doesn't alert you when supplies run low. If you want to track your supply of ingredients, you need to add a third-party integration to the system, which may cost extra. It doesn't include vendor management tools to make reordering supplies easier and doesn't allow you to enter stock into the system using a barcode scanner, so you must enter inventory manually.
Upserve has 24/7 customer support that you can contact by email and phone, with priority support included on the Pro plan. Upserve can provide on-site assistance if you need help installing the system or training your staff. If you experience a software issue, it can connect to your system remotely to help you resolve the problem quickly. If you purchase hardware from Upserve and need a replacement part, it can ship it to you overnight.
Upserve impresses with its analytics, but it lacks many of the inventory and order management features we looked for in an iPad restaurant POS system. It gives you options for payment processing and POS hardware, which may save you money, since you can compare costs. However, it locks you into a three-year contract.
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