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Vend POS Review

By
Lori Fairbanks
,
business.com writer
|
Sep 25, 2018
Home
> Finance
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Vend is a global provider of cloud-based POS software for retail stores, with offices in the U.S., New Zealand, Australia, Canada and the U.K. It works with businesses of all sizes in more than 140 countries, and its client list includes Disney, NASA and Etsy. This POS software is designed for retailers that carry inventory, such as clothing, sports equipment and furniture. With appointment-scheduling tools available through partner add-ons, Vend can also be used for salons and other health and beauty businesses. 

Vend

Vend

The Best POS Systems of 2019

The Verdict

Vend is a flexible, customizable POS system for retailers that has all the features you need to run your store efficiently.

Visit our best picks page to see all of our recommendations for POS systems. 

We selected Vend as the best retail POS system for small businesses because it's retail-focused software that comes with a rich selection of features that make it easier to run a store, including some innovative solutions like its AI tool, Dott, and its scanner app. Vend doesn't sell POS hardware or processing services and doesn't entice you to sign a lengthy lease or service contract with the lure of free equipment. Rather, you purchase your equipment and arrange your processing services from other vendors, which allows you to find the best values and prices. Vend also has software integrations and an API available, allowing you to customize the system to meet your business' specific needs and connect to services you already use.

Vend Pricing and Terms

Vend is fairly transparent with its pricing; it posts its POS software plans on its website, and you can view the pricing for hardware from its vendor partner. However, it doesn't post any information about how much its onboarding and training services cost, so you'll need to contact the company to get a quote specific to your business. 

POS Software

Vend provides its POS software on a month-to-month basis, though if you pay annually rather than monthly, you receive a discount. Three service plans are available for Vend's POS software, and you can upgrade or downgrade your plan at any time. There's no longer a free plan available, but the company offers a 30-day free trial, so you can take your time evaluating the software before you subscribe. Here's more on Vend's POS software plans. 

  • The Lite plan is $99 per month (billed annually), or $119 if you choose to be billed monthly. This plan for businesses that have a single store with less than $20,000 of transactions per month. You can add extra registers for $49 (billed annually) or $59 (billed monthly). This plan comes with register features, inventory management, small business reporting, the Xero Accounting add-on and 24/7 customer support.
  • The Pro plan is $129 per month (billed annually) or $159 if you choose to be billed monthly. This plan supports businesses with either a single store or multiple locations. You can add extra registers for $49 (billed annually) or $59 (billed monthly). With this plan, there's no cap on the monthly dollar amount of transactions. In addition to Lite plan features, it has advanced reporting, promotions, gift cards, access to the API, all add-ons and e-commerce channels.
  • The Enterprise plan has custom pricing and is designed for large retailers with multiple stores or franchises. It includes all the features of the Pro plan, plus customized onboarding and an account manager.
  • A 30 percent discount is available for nonprofits.
  • If your business is seasonal, you can put your account "On Ice" for $5 per month. 

As with any POS system, you want to read the terms of use before subscribing. Vend posts this document on its website, which are more straightforward than many such legal documents, with a contents list on the left side that makes it easy for you to find specific sections you want to read more closely. 

POS Hardware

Vend is one of the few POS software vendors that doesn't sell hardware. You can purchase all your POS equipment through the company's vendor partner, or from the vendor of your choice, though you'll want to reference the list of recommended products on the company's website to ensure compatibility. If you already own POS hardware and want to continue using it, you can use this list to assess whether or not it will work with Vend before you sign up for its software services. 

If you decide to purchase POS hardware from Vend's vendor partner, you can purchase it as a bundle – either with or without an iPad – or choose which components you want. 

Features

Vend includes nearly all the features we looked for in a retail POS system. Most of its features are included with both the Lite and Pro plan, with the exception of reports and integrations. Here's more detail on Vend's features. 

Inventory Management

Vend supports an unlimited number of products, along with variants like size, material and color, as well as bundled items like gift baskets. You can bulk import your products into the system using a CSV file, making it easy to migrate your data from an online store or a previous POS system. If you have multiple sales channels – for example, a brick-and-mortar store and an online store, you can manage both from a central product catalog. Further, you can organize products in multiple ways, such as by brand, product name, SKU, supplier or category. 

You can set up different pricing tiers, which allows you to offer special pricing to employees or wholesale customers. It also has a Price Books feature for automating promotions that allows you to discount products, set minimum purchase requirements or maximum purchase limits, and choose a date for the promotion to automatically end. 

You can add barcode numbers to inventory descriptions and print barcode labels using Vend, which then allows you to use a barcode scanner to add products to sales tickets and count inventory. Additionally, Vend offers Scanner By Vend, a free barcode scanner app for inventory that works on iPhone, iPad and iPod Touch. It lets you use the built-in camera on your Apple devices as a barcode reader, so multiple employees can help take inventory – without having to purchase additional barcode readers. 

Vend can help you stay on top of your purchase ordering. You can create purchase orders and email suppliers through Vend, or you can save time by setting reorder levels for each item and using the software's automated purchase ordering feature to keep your store well-stocked. 

Reporting

Two levels of reporting are available from Vend. The Lite plan comes with basic reporting that you can use to generate sales summaries and employee, customer and inventory reports. It provides filters that you can apply to these reports, so you can customize them to meet your needs. 

The Pro and Enterprise plans have advanced reporting features with mobile access to the dashboard. These reports allow you to dive deeper into your sales data, with low-stock and product performance reports as well as additional filter options and advanced metrics that include discount percentage, basket size, and basket value. 

One unique reporting feature is Vend's AI tool, Dott. It helps you "connect the dots" by analyzing your sales and inventory data in real time and offering suggestions on things you can do to take your business to the next level. For example, it may suggest running a promotion or remind you to reorder stock. 

Customer Management

Vend's customer database allows you to create customer profiles at the point of sale. Or, if you have an existing customer list, you can import it using a CSV file. When you click on a customer's profile, you can view purchase histories, account balances and loyalty points. 

With Pro and Enterprise plans, you receive access to Vend Loyalty, which you can use to offer incentives to customers. You can decide whether you want a simple plan that applies a single rewards rate to all products or custom rewards with different rates for different products. Additionally, you can offer customers gift cards with the Pro and Enterprise plans. 

You can use your customer information for your marketing purposes using the MailSync add-on, which connects to your Vend customer database and creates mailing lists that you can use with MailChimp, iContact, Constant Contact and other email marketing services. 

Employee Management

Using Vend, you can create user accounts for each of your employees and designate permissions based on their roles, allowing you to control the tasks and data each staff member can access. There's no limit on the number of users you can add to your system. If you want to create staff schedules and use the POS system for time tracking, integrations for Deputy and Timely are available with the Pro plan. 

Integrations

Vend doesn't have as many integrations as some of its competitors. Instead, it has a curated selection of options. However, with the exception of the Xero accounting software integration, you need the Pro or Enterprise service plans to use them. 

If you're planning to expand your retail location online, you can connect to Shopify, BigCommerce, PayPal and other e-commerce platforms through an integration with Stitch Labs. 

In addition to Xero, a QuickBooks Online integration is available. If you need advanced inventory tools to help you manage a warehouse or supply chain, you can integrate with Unleashed. As mentioned above, MailSync, Deputy and Timely integrations are offered. 

Additional Considerations

You have a choice of payment processors that work with Vend, allowing you to shop around for the best pricing, and Vend doesn't charge any processing percentage rates or per-transaction fees on top of what you pay the processor. PayPal, Square and Worldpay (Vantiv) are fully integrated options, and Vend can connect to payment gateways, which may allow you to continue working with the company you currently use. If you're under contract or like your current credit card processing company and don't want to switch, this is a nice benefit. 

Using the payment processor of your choice, you can use Vend to accept credit and debit cards, including EMV chip cards and NFC-powered mobile wallets, such as Apple Pay and Google Pay. You can also accept partial payments, including deposits or layaway sales, and split payments to accept multiple types of tender. 

All of Vend's plans now include 24/7 phone and online support, so you can reach Vend customer service representatives at any time using your preferred contact method – email, live chat or phone. The company provides a strong assortment of support resources on its website, including a knowledgebase and a Retail Resource Library that has how-to videos, getting-started guides, e-books, webinars, tools, and tips for small business owners. 

If you need help setting up the system, for instance, if you have a large inventory or multiple locations, migration and setup services are available for an additional cost. The company can work with you to create a custom onboarding package, and the company has local Vend partners that help with onsite installation. 

Drawbacks

Vend's pricing increased this year. Though it's still competitive with other top POS systems and all plans now include 24/7 customer service, it's noticeably more expensive. If price is your top concern as you're looking for a new POS system, you'll want to look at other systems. 

Another factor to consider before signing up with Vend is that there are some differences between tiers that may require you to choose the Pro version instead of the Lite version, even if your business is very small. For example, if you want to access Vend's add-ons and e-commerce channels, you'll need the Pro version, as Xero is the only integration included with the Lite plan. Also, if you want dashboard reporting with graphs to illustrate key sales data, this feature isn't available on the Lite plan, so you'll need to subscribe to the Pro or Enterprise plans. 

Vend is one of the few POS systems that has a transaction cap on its plans. The Lite plan is limited to businesses that sell $20,000 or less per month.  Those that exceed this cap three times within a 12-month period are required to upgrade to the Pro plan.

Editor's note: Looking for a POS system for your business? Click the Compare Quotes button below to be connected with vendors that can help.

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Vend

Vend

The Best POS Systems of 2019

The Verdict

Vend is a flexible, customizable POS system for retailers that has all the features you need to run your store efficiently.

Lori Fairbanks
Lori Fairbanks
Lori Fairbanks has years of experience writing and editing for both print and online publications. After graduating from Brigham Young University with a Bachelor of Arts in English, she worked as a magazine editor and then as a freelance writer and editor for a variety of companies, including marketing firms and a medical university. She now writes for business.com and Business News Daily about financial systems and services for small businesses, such as accounting software, credit card processing and point-of-sale systems.