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VIVA Transcription Review

Bybusiness.com editorial staff,
business.com writer
| Updated
Oct 01, 2018
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> Human Resources
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VIVA Transcription is a medical transcription service that bills according to the industry standard of 65-character lines, including spaces. VIVA does not charge set up fees, and you do not have to sign a long-term contract.

VIVA Transcription

VIVA Transcription

The Best Medical Transcription Services of 2019

The Verdict

Although it doesn't offer as many dictation capture or transcription delivery methods as other services, the company offers great software security to keep your information safe.

The company offers a guarantee that if you do not receive your transcriptions by the next business day, that transcription is free. Because the turnaround time is next business day, this service may not be best for some practices that operate during the weekends. An optional short turnaround time (STAT) service is available upon request. It only takes four to six hours to transcribe your dictation, so you can get completed documents back in your hands right away.

There are two-options for medical dictation services. A toll-free number is in place so you can dial in via telephone, or you can use a digital voice recorder to record your medical dictations. Once you submit verbal dictation, it passes through three levels of quality control before the company sends it back to your office. VIVA Transcription doesn't offer its own Android or iOS medical dictation apps, but it does offer the opportunity to integrate with third-party apps that you can purchase from the app stores.

This medical transcription company's software is web based and secured with 256-bit encryption. This high-level security encryption protects any information transferred between the service and your practice, ensuring it's not accidentally lost or intentionally stolen. The software is also HIPAA compliant.

You can access any of your transcriptions through the service's online software. The company gives you free unlimited storage for your transcriptions, so you won't be forced to remove any documents from your account and store them elsewhere. The software lets you run searches to find any transcription the service has completed for you, and you can edit transcriptions as necessary online. You also have the option to fax transcriptions through the software.

The company offers a 24-hour toll-free telephone number for help and support. This is helpful if you are working long or irregular hours. In addition, the company offers a free one-week trial so that you can try out the service.

VIVA Transcription is so confident in its turnaround time that if you don't receive your documents by the next business day, they are free. In addition, the company offers expedited service for same-day transcriptions. The service offers secure software and three levels of quality assurance, and it can be a great consideration for small practices that function solely on business days.

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VIVA Transcription

VIVA Transcription

The Best Medical Transcription Services of 2019

The Verdict

Although it doesn't offer as many dictation capture or transcription delivery methods as other services, the company offers great software security to keep your information safe.

business.com editorial staff
business.com editorial staff
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