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Webex Review

By
Chad Brooks
,
business.com writer
| Updated
Jul 22, 2019
Home
> Technology
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Businesses that place a priority on collaboration need to facilitate video conferencing needs and foster teamwork among their employees. This is where Webex by Cisco excels, with features that include messaging options, file sharing and ability to start video calls while in the middle of an online chat.  It's for these reasons, and many more, that Webex is our choice as the best video and calling conference service for collaboration and for remote teams. 

Webex

Webex

The Best Video Conferencing Service Reviews of 2019

The Verdict

Webex is our pick as the best video conferencing system for collaboration and the best conference calling service for remote teams because it supports audio and video meetings with clients and has a platform that serves as a digital workspace.

To see all of our recommendations for video conferencing services, visit our best picks page. 

With Webex, you get two services in one: Webex Meetings and Webex Teams. Webex Meetings is a full-service video conferencing solution that can host meetings with up to 200 participants at a time. What's nice is that everyone in the meeting can be on camera at once, and Webex Meetings offers all the essential video conference features, including screen sharing and meeting recording. 

The second service, Webex Teams, separates Webex from some of its competitors and makes it a great option for collaboration tools. Webex Teams is a separate platform that all Webex Meetings users can access. Using the Teams app, teams can work together in one digital location. Staff can message one other, make video calls, host group video meetings, share files and bounce ideas off of each other via the app's whiteboard tools. 

Webex Pricing 

With Webex, you have a choice of three service plans. Plans differ based on price, the maximum number of host licenses, the maximum number of video meeting participants the customer support options and the amount of included cloud storage. With the exception of one tool – call me – the majority of features that Webex offers are included in each plan; you don't have to upgrade to higher-priced plan to get the features you want. 

Webex charges on a per-host, per-month basis, so to get the full value out of the Webex Teams platform, all of your employees will need their own license. 

Here are the specifics on each plan: 

Starter 

  • Cost: $14.95 per host, per month
  • Host licenses: Up to 9
  • Meeting participants: Up to 50
  • Cloud storage: 5GB
  • Customer support: Available during business hours 

Plus 

  • Cost: $19.95 per host, per month
  • Host licenses: Up to 50
  • Meeting participants: Up to 100
  • Cloud storage: 5GB
  • Customer support: Available during business hours 

Business 

  • Cost: $29.95 per host, per month
  • Host licenses: 5 to 100
  • Meeting participants: Up to 200
  • Cloud storage: 10GB
  • Customer support: 24/7 phone support 

If you pay annually rather than monthly, Cisco will give your business a 10% discount. 

While all users have access to nearly all Webex features, the call-me feature has an added charge for domestic and international callers. For domestic callers, the feature is $4 per host, per month. For the international call-me feature, the cost is $42.25 per host, per month. 

Pros and Cons 

Webex is an excellent solution for businesses needing a video conference solution and a collaboration platform. The biggest benefit of Webex is that you essentially get two platforms in one: On one side, you have a full video conference service that allows you to host video conferences with large numbers of participants inside and outside your organization. On the other side, you have Webex Teams, which provides you with a platform designed specifically to allow your staff to connect with each other. 

With Webex Teams, employees can collaborate on ideas via messaging, video meetings and whiteboarding. Having this dedicated digital space saves bundled with your conference call software saves the resources and money it takes to find and purchase a subscription to another team-based collaboration program. 

Another plus to Webex is that regardless of the service plan you select, your business gets access to all the features and tools Webex Meetings offers. Many video conferencing services that offer multiple plans differentiate them by limiting the features available in the cheaper plans. 

One downside to Webex is the small number licenses you can purchase with the lowest service plan. In theory, only very small businesses would want the Starter plan; any businesses with more than nine employees will be forced into spending on a higher-priced plan to support its entire staff. 

Another minor negative is the extra fee charged for the call-me feature. Many conferencing services we evaluated include this tool for no extra cost. 

Conference Calling

By allowing users to connect by phone, Webex combines web conferencing and conference calling into one service. This option opens your meetings to people who can't be in front of their computers at the scheduled time, making it great for remote workers or staff whose work takes them out of the office regularly.  Webex provides both toll-free and toll numbers, and you can dial in from anywhere around the world.

There are two options for hosting conference calls. One is to have the host log in online. Once the host has connected to the meeting via computer, everyone else can call in. The second option is for the host to choose a separate type of meeting room that allows everyone, including the host, to join by phone.

All Webex users, regardless of the plan they choose, can have participants dial in to their meetings. The system also features many valuable tools that conference call services offer, such as call recording. All meetings can be recorded and shared as MP4A audio files. Another feature for audio participants is the call-me tool. With this, audio participants don't have to dial in. Instead, the meeting will automatically call them at the time it is scheduled to start. This removes the burden of remembering the dial-in number and the access code. However, this feature is not available to those with the Premium 8 plan.

Webex also allows the host to view a list of all the meeting's participants. You can pass along presenter controls so that participants can present ideas, plans and strategies to attendees. View all our recommendations for conference calling services on our best picks page.

Features 

Between Webex Meetings and Webex Teams, there are several features that businesses of all sizes will find valuable, such as 720p HD video, speaker views that automatically shift the display to whoever is speaking, screen or application sharing and meeting recordings that can be stored in the cloud. 

Webex Meetings has both desktop and mobile apps plus a web app that gives you full control of the conference from your web browser. Meetings can also serve as a conference call service. Everyone invited to attend a meeting is provided a dial-in number that allows them to join by phone. While these participants aren't able to see others or anything shared on the screen, they can listen in and share their thoughts. This solution also integrates with a number of popular programs, including Microsoft Office, Office 365, Outlook, Google Calendar and Lotus Notes. 

Webex Teams has its own set of features, such as group messaging with notification alerts, file sharing, and whiteboarding that allows users to add drawings and notes to existing documents to further boost collaboration. 

Customer Support 

We were satisfied with the customer support we received from Webex. We contacted the company by phone and live chat posing as a business owner interested in video conferencing and conference calling solutions. 

Our call was immediately answered by a helpful representative who answered our questions thoroughly. We were especially pleased with how the representative explained the difference between Webex Meetings and Webex Teams, as well as how they complement each other. We were also able to discuss the various features and cost structure. 

In addition to being thorough in his answers, the representative was also the only one we spoke with during our research who followed up after our call with an email that included additional information. 

We were also impressed with the service we received via live chat. We were quickly connected with a support agent who answered all our questions in detail, and she also sent along several links to articles that provided even more information.

Webex also has an impressive website filled with helpful support materials, including training guides and how-to videos. 

Editor's note: Need a video conferencing system for your business? Fill out the below questionnaire to have our vendor partners contact you with free information.

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Webex

Webex

The Best Video Conferencing Service Reviews of 2019

The Verdict

Webex is our pick as the best video conferencing system for collaboration and the best conference calling service for remote teams because it supports audio and video meetings with clients and has a platform that serves as a digital workspace.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.