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Webex Review

By Kiely Kuligowski, business.com Writer | Updated Jun 02, 2020

Today, more than ever, businesses are prioritizing collaboration. To facilitate that, many organizations are turning to video conferencing to foster teamwork among their employees. This is where Webex by Cisco excels. Its features include messaging options, file sharing and the ability to start video calls in the middle of an online chat. It's for these reasons and many more that Webex is our choice as the best video and calling conference service for collaboration and for remote teams. 

Webex

Webex

The Best Video Conferencing Service Reviews of 2020

The Verdict

Webex is our pick as the best video conferencing system for collaboration and the best conference calling service for remote teams because it supports audio and video meetings with clients, and has a platform that serves as a digital workspace.

 

To see all of our recommendations for video conferencing services, visit our best picks page. 

With Webex, you get two services in one: Webex Meetings and Webex Teams. Webex Meetings is a full-service video conferencing solution that can host meetings with up to 200 participants at a time. What's nice is that everyone in the meeting can be on camera at the same time. Additionally, Webex Meetings offers all the essential video conference features, including screen sharing and meeting recording. 

The second service, Webex Teams, is a separate platform that all Webex Meetings users can access. Using the Teams app, employees can work together in one digital location. Staff can message one another, make video calls, host group video meetings, share files and bounce ideas off each other via the app's whiteboard tools. 

Webex Pricing 

With Webex, you have a choice of four service plans. Plans differ in price, the minimum number of host licenses, the maximum number of video meeting participants, customer support options, features and cloud storage. There are no time limits on the meetings, regardless of the plan you select.

Webex charges on a per-host, per-month basis, so to get the full value out of the Webex Teams platform, all of your employees will need their own license. 

Here are the specifics on each plan.

Free

  • Cost: $0
  • Meeting participants: Up to 100
  • Features: Desktop, application, file and whiteboard sharing options; HD video; active speaker, thumbnail, grid and floating views; personal rooms; web apps; calendar integrations; instant and scheduled meetings; host meeting controls; Q&A, polling and raise-hand features; interactive whiteboards; unlimited messaging and file sharing; emoji and GIF sharing; mobile screen sharing; and mobile voice command integrations
  • Customer support: Online support only

Starter 

  • Cost: $14.95 per host, per month
  • Meeting participants: Up to 50
  • Cloud storage: 5GB
  • Features: Everything in the free plan, plus recording transcriptions, MP4 meeting recordings, customizable personal room links, the ability to join from a video system or application, user management and administrative controls
  • Customer support: Available during business hours 
  • Optional add-ons: Domestic and international Call Me

Plus 

  • Cost: $19.95 per host, per month
  • Meeting participants: Up to 100
  • Cloud storage: 5GB
  • Features: Everything in the Starter plan, plus the ability to assign alternate hosts (and schedule meetings on behalf of the host), customizable Webex site URL, administrative portal, and analytics and troubleshooting
  • Customer support: 24/7 

Business 

  • Cost: $29.95 per host, per month
  • Host licenses: Minimum of 5 per month
  • Meeting participants: Up to 200
  • Cloud storage: 10GB
  • Features: Everything in the Plus plan, plus branding and customizations, single sign-on, and Microsoft Exchange and Active Directory sync
  • Customer support: 24/7 phone support 
  • If you pay annually rather than monthly, Cisco gives your business a 10% discount and four months free. Monthly paid plan users can get one month of free service upon signing up.

All three paid plans offer both domestic and international Call Me options for an added cost. For domestic callers, the feature is $4 per host, per month. For the international Call Me feature, the cost is $42.25 per host, per month. 

Webex Pros

Webex is an excellent choice for businesses that need both a video conference solution and collaboration platform. The biggest benefit of Webex is that you essentially get two platforms in one: On one side, you have a full video conference service that allows you to host video conferences with large numbers of participants inside and outside your organization. On the other side, you have Webex Teams, which gives you a platform designed specifically to allow your staff to connect with each other. 

With Webex Teams, employees can collaborate on ideas via messaging, video meetings and whiteboarding. Bundling this dedicated digital space with your conference call software saves you money; your business won't need to purchase a subscription to another team-based collaboration program. 

Another plus of Webex is its free service tier that allows up to 100 meeting participants and doesn't limit how long you can host a meeting. Most of the other video conferencing services we looked into that offer free plans have either smaller participant maximums or restrictions on how long each meeting can last.

Webex Cons 

One downside to Webex is the fee for the Call Me feature. Many conferencing services we evaluated include this tool for no extra cost. 

Another negative is that customer support is limited on the free and starter plans. With the free plan, you only have online customer service options, while the starter plan limits you to calling support representatives during regular business hours.

Webex Conference Calling Features

In addition to being the best video conferencing service for collaboration, Webex is the best conference calling service for remote teams.

By allowing users to connect by phone, Webex combines web conferencing and conference calling into one service. This option opens your meetings to people who can't be in front of their computers at the scheduled time, making it great for remote workers or staff whose work takes them out of the office regularly. Webex provides both toll-free and toll numbers, and you can dial in from anywhere around the world.

There are two options for hosting conference calls. One is for the host to log in online. Once the host has connected to the meeting via computer, everyone else can call in. The second option is for the host to choose a separate type of meeting room that allows everyone, including the host, to join by phone.

All Webex users, regardless of the plan they choose, have a dial-in phone option. The system also features many valuable tools that conference call services offer, such as call recording. All meetings can be recorded and shared as MP4A audio files.

Another feature for audio participants is the Call Me tool. With this, audio participants don't have to dial in. Instead, the meeting automatically calls them at the time it is scheduled to start, so they don't have to remember the dial-in number and the access code.

Webex also allows the host to view a list of all the meeting's participants. You can pass along presenter controls so that participants can present ideas, plans and strategies to the other attendees.

View all our recommendations for conference calling services on our best picks page.

Webex Features 

Between Webex Meetings and Webex Teams, there are several features that businesses of all sizes will find valuable, such as 720p HD video, speaker views that automatically shift the display to whoever is speaking, screen or application sharing, and meeting recordings that can be stored in the cloud. 

Webex Meetings has both desktop and mobile apps plus a web app that gives you full control of the conference from your web browser. Meetings can also serve as a conference call service. Everyone invited to attend a meeting gets a dial-in number that allows them to join by phone. While these participants can't see others or anything shared on the screen, they can listen in and share their thoughts. This solution integrates with several popular programs, including Office 365, Outlook and Google Calendar. 

Webex Teams has its own set of features, such as group messaging with notifications, file sharing, and whiteboarding that allows users to add drawings and notes to existing documents for collaboration. 

Customer Support 

We were satisfied with the customer support we received from Webex. We contacted the company by phone and live chat, posing as a business owner interested in video conferencing and conference calling solutions. 

Our call was immediately taken by a helpful representative who answered our questions thoroughly. We were especially pleased with how he explained the difference between Webex Meetings and Webex Teams as well as how they complement each other. We also discussed the various features and the cost structure. 

In addition to being thorough in his answers, the representative was the only one we spoke with during our research on different systems who followed up after our call with an email that included additional information. 

We were also impressed with the service we received over live chat. We were quickly connected with a support agent who answered all our questions in detail, and she sent along several links to articles that provided even more information.

Webex has an impressive website filled with helpful support materials, including training guides and how-to videos. 

 

Image Credit: EvgeniyShkolenko / Getty Images
Webex

Webex

The Best Video Conferencing Service Reviews of 2020

The Verdict

Webex is our pick as the best video conferencing system for collaboration and the best conference calling service for remote teams because it supports audio and video meetings with clients, and has a platform that serves as a digital workspace.

Kiely Kuligowski: Staff
Kiely Kuligowski,
business.com Writer
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Kiely is a staff writer based in New York City. She worked as a marketing copywriter after graduating with her bachelor’s in English from Miami University (OH) and now writes on small business, social media, and marketing. You can reach her on Twitter or by email.