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WebiMax - Online Reputation Management Review

By
Chad Brooks
,
business.com writer
| Updated
Dec 03, 2018
Home
> Marketing
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WebiMax is our choice for the best online reputation management service because it offers all of the services businesses need to repair a damaged reputation and maintain a positive image. In addition, the company offers top-notch customer support. Webimax employs all its resources for online reputation management, providing you with comprehensive and flexible options for pushing negative reviews and commentary off the first pages of internet searches while enhancing your overall image.

WebiMax - Online Reputation Management

WebiMax - Online Reputation Management

The Best Online Reputation Management Providers of 2019

The Verdict

WebiMax is our choice for the best online reputation management service because of its one-on-one guidance and wide selection of services. It provides well-trained reputation management and PR personnel, and it works with you on approach and price.

View all our recommendations for online reputation management companies on our best picks page. 

When you are looking for an online reputation management service for your business, you want a company capable of using all the tactics available to protect your image. This includes suppressing negative content, adding positive content, maintaining social media profiles and content, managing online reviews, and handling public relations and crisis situations. WebiMax hits all of those notes. 

In addition to a company that offers all of the online management services you need, you also want a firm that will provide you with the level of account management you need. You want one point person who will give you regular updates on the strategies being used and how each one is faring. WebiMax offers excellent customer support. Each customer is given a project manager who is the go-to person for all of your needs. They work with you to ensure you have a full understanding of the work being done to repair or maintain your online image.

Pricing

WebiMax isn't a cookie-cutter service with set service plans or pricing. All of its services and pricing are customized for each business. To determine a course of action and pricing, the company first has a discussion with you about what you are looking for, asking questions about how you currently see your online image and what you want to change moving forward.

Following the discussion, WebiMax conducts its own analysis of your brand's online reputation, conducting a series of online searches to see what comes up. Are there negative articles or reviews on the first few pages of search results that need to be removed? Do you have a positive image that needs to be maintained? Or are you a new business that needs assistance building your online image? After determining this, the company puts together a formal proposal that outlines the specific strategies and tactics it thinks your business would benefit from most.

We contacted WebiMax posing as a new business that wanted to build a positive reputation from scratch. WebiMax estimated these services would cost about $400 per month. What's nice is that, if the pricing doesn't work for you, you can work with WebiMax to develop a plan that does fit within your budget.

What makes WebiMax especially appealing is that it doesn't require any long-term commitments. Unlike some of the other services we investigated, WebiMax works on a month-to-month basis and doesn't make you sign a contract. Many other services we looked into require three-, six- or even 12-month contracts. Not being under contract gives you the option to test out WebiMax to ensure you like the services and how you are treated. If it ends up not being a fit for you, you can walk away at any time with no penalty.

If you are interested in WebiMax, we would encourage you to contact the company directly to get a formal proposal and price quote for your specific needs.

Online Reputation Management Services

For its online reputation management services, WebiMax creates a customized campaign to repair damaged reputations, promote positive ones or, for businesses just starting out, build one.

The company takes a multipronged approach based on your needs. It can weed out negative content from search engine results using specialized SEO techniques. Flushing out these negative responses with positive content boosts your online image. The service then continues to monitor your presence online, providing you regular reports on your status. If it is alerted to a complaint or negative article about you, it will notify you and advise you on how – or whether – to respond. This objective feedback can prevent making a bad situation worse.

These are some of the strategies and techniques WebiMax uses to push down negative content from search results and promote a positive image:

New Content

WebiMax can assist you in writing and creating a wide variety of content that builds a positive reputation and continues to bring in traffic. The company specializes in original content such as articles and blogs. It can also assist you in creating a company wiki that tells a little about your business, which only authorized users can edit.

Social Media

WebiMax offers social media services to ensure that you have a stronghold with branding and name recognition, working with all types of social media networks. It focuses on creating pages for you in the biggest networks, not just because they are the go-to places, but because these sites have the highest domain authority, making it easier for you to push your sites to the top of the search rankings.

Review Management

WebiMax uses its tools to acquire and manage your brand's online reviews. The company directs customers to where they can leave reviews, and it monitors all review sites so you know when new reviews are posted. This ensures you can respond to reviews, especially negative ones, in a timely manner.

Online Monitoring

This company uses in-house and commercial programs as well as manual searches to constantly monitor your reputation. With this combination of resources, it can ensure the best coverage, including news and social media.

Crisis Management

Should a crisis arise that results in a flood of negative media attention for your brand, WebiMax can put together a plan to mitigate the situation. It has experience creating plans to quickly help control the situation and reduce the negative press.

Pros and Cons

Multiple benefits make WebiMax such a valuable online reputation management service. The biggest is that it can offer all of the services businesses need from an online reputation management company. While some companies only offer some services, like content creation or review management, WebiMax handles it all.

The company gives you the flexibility to pick and choose which services you want and when. It works with you to develop a plan that best fits your needs. Since needs change over time and WebiMax offers all of the top strategies, you have the option to change which tactics you use later.

Another thing that makes it easy to change strategies on the fly is the lack of long-term contracts. Since WebiMax works month to month, you don't have to wait for a contract to expire before changing direction.

Another positive with WebiMax is its experienced team of employees. This company has been handling SEO and online marketing for small and large businesses since 2008, and most of its employees have years of experience in their field. Even so, it provides ongoing training to keep up with the changing online environment. It is also a certified Google Partner, which means it has earned Google's trust in its knowledge and handling of SEO and website-building practices.

We also like that WebiMax is a full digital marketing agency that offers a wide range of additional services. Some other services it offers are SEO, search engine marketing, web design, social media marketing, conversion optimization, video production, online public relations, lead generation, email marketing, e-commerce solutions, link removal services and local marketing. The ability to tap into all of these other services can ensure that your messages and strategies are consistent across all levels of your digital marketing efforts.

Another positive in our eyes is that WebiMax is an accredited member of the Better Business Bureau with an A+ rating. Many of the other services we examined are not BBB accredited.

We did not find a lot of negatives with WebiMax. One minor downside is that it does not focus on press releases, because it finds them relatively ineffective for pushing up online resources. When it does create them, it transmits them through common distribution services like PRWeb as opposed to personal contacts. However, if you are looking for a PR campaign to address slander or enhance your reputation as a thought leader, WebiMax has extensive media contacts that it uses to facilitate appearances or interviews.

We also would have liked to see some more specifics on the WebiMax website about its online reputation management services. To get some specific details on what the company can offer you, you need to contact the company directly. While this isn't all bad, because speaking to the company gives it a chance to fully explain what it has to offer, some businesses like to have a better idea of whether a company is a good fit before taking the time to call.

Account Structure

We were really impressed with the type of customer service and support WebiMax offers its customers. When you sign up for the service, you get a dedicated project manager who serves as your go-to person for any concerns. The project manager leads a team that also works on your campaign. So, while you can always reach out to the project manager, you are also welcome to contact any of the other team members if you have an issue specific to their areas.

WebiMax also delivers a monthly report with status updates and other information on the progress of your campaign. These regular updates are critical to ensuring the campaign is progressing as expected.

To see what it was like to work with WebiMax, we contacted the company posing as a representative of a business that needed online reputation management services. We could not have been more pleased with the service we received. Everyone we spoke with was pleasant and helpful. They listened to our needs, answered all of our questions in detail, and took all the time needed to explain the strategies they use and how each works.

They also put together a formal proposal based on our specific needs and then had a follow-up call to walk through the proposal with one of the company's online reputation management experts. At no time did they pressure us to sign up for the service. They let their proposal and explanation stand on their own and didn't try a hard sell.

Nothing from our interactions with the company led us to think working with WebiMax would be anything other than a pleasant experience.

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WebiMax - Online Reputation Management

WebiMax - Online Reputation Management

The Best Online Reputation Management Providers of 2019

The Verdict

WebiMax is our choice for the best online reputation management service because of its one-on-one guidance and wide selection of services. It provides well-trained reputation management and PR personnel, and it works with you on approach and price.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.