By business.com editorial staff, business.com Writer | Updated Nov 18, 2018
The enterprise chat software from WebsiteAlive is offered in three tiers: Lite, Pro and Pro+. Our review focuses on the full-featured AliveChat Pro+ edition because it is a secure and affordable package that works well for large companies. Disparate businesses from cruise lines to sports teams and car dealerships have chosen this version of Website Alive to handle their customer service needs. In our own research, we found it to be one of the best enterprise chat solutions available.
Like most of the components of this enterprise chat software, the proactive chat window is customizable. You can create a pop-up just for new visitors, for special promotions, for support and even for coupons. So, for instance, if a customer has $50 worth of goods in their shopping cart but needs at least $75 for free shipping, a pop-up window can tell them about it. Your customers will appreciate it, and so will your company’s bottom line.
Creating custom windows that match your branding is easy with WebsiteAlive and can be done without knowing how to program or use HTML. What you are able to remove is also important. On chat windows from many other services, the words "powered by" and the name of the software provider appear. If you want this removed, you are often required to pay extra to "white label" it. In the WebsiteAlive business chat software, you can remove the "powered by" easily.
If you need to add corporate chat to the websites serving your overseas offices, WebsiteAlive can be implemented in several languages, although the company does not offer the real-time translation tools that would better serve a multicultural audience. WebsiteAlive does have the monitoring tools you need to accurately measure all aspects of business growth. Customer click-through patterns, location and browser use are just a few of the statistics your sales and marketing department gain access to. And while most of this management is done on a desktop or laptop, WebsiteAlive is enabled for all platforms. This makes it simple to run your support team from a mobile device. If your company is not running a 24-hour chat service, you can designate agents or managers to be "on-call" using their tablets or phones to power an occasional chat.
WebsiteAlive also offers the highest levels of security. Having live chats documented is important because customers don’t want to tell their story repeatedly to different agents. However, these chats often contain vital private information. With WebsiteAlive’s chat service, all numerical information and operator-to-customer chats are encrypted for greater security.
WebsiteAlive has the up-to-date features and tools you need to install a successful live chat on your website. You can customize your chat settings without needing technical expertise, and it’s simple to run your support team from any mobile device. If your enterprise is looking for an easy-to-implement chat software that’s backed by powerful security, WebsiteAlive is a good place to start.