Worldpay, Inc., the result of a 2018 merger between Vantiv and Worldpay, is one of the largest credit card processors in the world and claims the title of No. 1 global merchant acquirer. Although this enormous company works with large corporations, including banks and ISO/MSP processing companies, it also works directly with small businesses. It offers every form of processing, including omnichannel solutions, and tech savvy businesses can use its developer tools to create custom integrations. It also has very competitive rates and a one-year contract that you can cancel without penalty when you provide 30-days written notice. For these reasons, we selected Worldpay, Inc. as our pick for the best direct processor for small businesses.
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Pricing & Terms
Worldpay, Inc. is one of the few large processors that posts some of its pricing on its website, giving merchants a ballpark idea of whether the service is in its budget. Here are its posted rates, which appear to use the flat-rate pricing model:
- In-store processing: As low as 2.25 percent plus 10 cents per transaction
- E-commerce processing: As low as 2.7 percent plus 30 cents per transaction
However, when you call and speak with a sales rep, you may qualify for better rates. When we called Worldpay, Inc. posing as a small business owner with a retail store, the sales rep quoted us very competitive interchange-plus rates (0.10 percent plus 8 cents above interchange). We didn't have to specifically request interchange-plus, which is impressive from a large processor – most prefer to set you up with tiered pricing. Industry experts recommend interchange-plus pricing because its more transparent than other pricing models, as the markup percentage and per-transaction fee you pay the processor is the same no matter what type or card you accept.
Worldpay, Inc. charges a monthly fee, as do most full-service processors. The contract also notes a monthly chargeback service fee, which is somewhat irregular. If you have two or fewer chargebacks per year, your overall monthly fees are around $20 per month, which is an average dollar amount for total monthly fees. However, if you have more chargebacks than this each year, the monthly rate is higher than average.
- $9.95: Monthly fee, which includes PCI compliance support
- $7.50 to $40: Monthly chargeback fee. The amount you pay for this fee is based on the number of chargebacks you have within a year. If you've had no chargebacks, it costs $7.50 per month. One or two chargebacks cost $10 per month. Three or four chargebacks cost $15 per month and so on up to $40 per month when you have 22 to 25 chargebacks within a year. If you have 26 or more chargebacks within a year, you're charged $25 each instead of the monthly fee.
Here's a list of fees you won't pay with Worldpay, Inc.:
- No application or setup fee
- No early termination or account closure fee when you give 30-days' notice
- No PCI compliance fee
- No annual fee
- No batch fee
Like most processors, Worldpay, Inc. charges some incidental fees on a per-occurrence basis. Here are some examples:
- 60 cents per occurrence: Voice authorization or voice address verification services (AVS) fee. These are charged when you call the processor to authorize a charge or to verify that the address a cardholder gives you matches the billing address the card issuer has on file.
- $2.50 per occurrence: Retrieval fee. This is charged when a customer's bank requests additional documentation for a specific charge, usually before initiating a chargeback.
- $15: Nonsufficient funds. If there's not enough money in your bank account when the company withdraws your regular fees, you'll pay this fee.
- $19.95 per month: PCI noncompliance fee: The sales rep noted that this is a fee you should never pay, as the company helps you achieve and maintain compliance with the Payment Card Industry's data security standards.
Worldpay, Inc. deposits the processed money from your transactions into your business bank account within one to three business days. The industry average is two business days. If you need to receive your money faster, the processor has a FastAccess Funding program for qualified merchants. With this program, your money is deposited daily – including weekends and holidays – and is accessible with a debit card that it provides.
It's important to read through your contract (application, terms of service and program guide) to verify that the rates, fees and terms you were quoted are noted on the application, amended in the contract or that you receive a written waiver.
The initial term we were quoted in our testing is for one year, with no cancellation fee if we provide 30 days' written notice. The standard contract has a three-year term that automatically renews with additional one-year terms and requires 90-days' notice before the term expires to cancel your account. The standard contract also has an early termination fee of $495 per location plus liquidated damages (as stated, with the one-year contract, this fee is waived with 30 days' written notice).
Worldpay, Inc. sets you up with a merchant account that lets you accept all major credit and debit cards wherever you do business, whether that's in a brick-and-mortar store or office, on the go at offsite locations or events, on your website or over the phone. Here are some of features Worldpay, Inc offers:
- Processing equipment options. You can purchase a terminal or mobile card reader from Worldpay, Inc., and options include models from top brands such as Ingenico, Verifone and PAX. When we called, the sales rep offered us a free EMV-compliant Verifone terminal with no contractual obligations or additional fees, and we were quoted $99 for a mobile card reader.
- Integrations. If you want a point-of-sale system, you'll need to contact the POS provider directly. This payment processing company doesn't resell POS systems, but integrates with hundreds of them, including popular options like Vend, ShopKeep and Lightspeed, so in most instances you can continue using Worldpay, Inc. as your processor. Worldpay, Inc. also integrates with many e-commerce platforms and shopping carts.
- Virtual terminal. You'll need Worldpay, Inc.'s virtual terminal if you plan on accepting payments using your computer, such as for credit cards you key in when accepting orders over the phone, accepting ACH payments and setting up recurring payments. You'll also need virtual terminal access if you want to use a mobile card reader with your phone or tablet.
- Reporting. Worldpay, Inc.'s reporting tools are available through Vantiv iQ, the processor's online self-service platform. With it, you can see your sales data in real time, displayed as colorful graphs on the dashboard. You can also generate reports, set alerts and have your sales data sent to you daily by text or email.
- Developer tools. If you have developers on staff and want to create custom payment integrations for your website or mobile app, Worldpay, Inc. offers multiple tools, including APIs, SDKs with documentation, sample code, developer sandboxes and simulated test environments. It also has a community forum and a developer's blog with payment technology articles such as a how-to guide for adding Apple Pay to your mobile app and top trends for IoT payments.
Here's some additional information about Worldpay, Inc. to keep in mind as you look for the best credit card processor for your business.
After you call for a quote, the sales rep sends you a link to an online application. After you fill it out and submit a voided business check, it takes between 24 and 48 hours for the company to approve your application and set up your account. It then ships your terminal, and can send it overnight, if needed.
Data security is a top concern for payment processors. Worldpay, Inc. has multiple security protocols in place to help you keep your customers' sensitive payment data safe. It uses point-to-point encryption that prevents hackers from accessing card data as it travels from your system to the processor and tokenization that replaces card details with randomly-generated tokens. It requires you to be PCI compliant and sells EMV-compliant credit card terminals so you can accept chip cards properly and avoid counterfeit fraud liability.
To help you achieve and maintain PCI compliance, Worldpay, Inc. includes its OmniShield Assure program as part of your monthly fee. The sales rep we spoke with explained that the company proactively helps its merchants achieve and maintain PCI compliance. Your rep can help you if you need assistance filling out the annual questionnaire and the company provides quarterly scans to ensure you system complies with PCI data security standards. It also includes breach insurance that covers up to $100,000 of your liability, should you experience a data breach.
Worldpay, Inc. provides its merchants with 24/7/365 support across multiple customer support channels, including phone, live chat, email and online contact forms. When we called the credit card processing company, posing as a small business retailer, the sales rep we spoke with was eager to work with us and offered interchange-plus rates and favorable terms. After our call, he followed up with us quickly, with a link to an application that included the rates he quoted us and terms of service for us to review.
The company's website is searchable and you can find educational articles about credit card processing and detailed information about the services Worldpay, Inc. provides. You can also visit the subscription center to sign up for newsletters, product updates, promotions and information about events the company is hosting or attending. On its support page, you'll find phone numbers, login links, a contact form, a live chat link and a support video library.
The Worldpay, Inc. website does not offer a knowledgebase or how-to guides for troubleshooting issues on your own, although merchants can find guides and user training on the iQ reporting platform.
At the time of writing this review, the company's online presence is split between the old Worldpay and Vantiv websites, which is somewhat confusing – especially when you're redirected from one site to another. However, both sites appear to be maintained and up-to-date. Vantiv site's logo has been updated with the tagline "Now Worldpay," which is useful information for small business owners redirected from the Worldpay site.
The chargeback service fee that the processor charges monthly instead of a per-incidence chargeback fee may be an extra expense for some companies. For example, if you average two chargebacks per year, you pay $10 per month, totaling $120 per year, which is more expensive than the $25 per incidence, totaling $50 per year, that most processors charge.
The company posts a few rate examples on its website, but they differ from the rates we were quoted. It also doesn't post any of its fees or equipment pricing. Although the sales rep we spoke with offered us low rates, few fees, favorable terms and a free terminal, we recognize that others many have a different experience, depending on the sales rep they speak with.
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