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WP Engine Review

By
Matt D'Angelo
,
business.com writer
| Updated
Aug 08, 2018
Home
> Technology
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WP Engine provides WordPress hosting services for small, midsize and enterprise businesses. It offers multiple plans with varying features, so you can scale its service to meet your needs as your business grows. WP Engine provides a 60-day money-back guarantee. That means you can try its services and, if you aren't satisfied, cancel within the first two months and receive a full refund. This guarantee period is a lot longer than other companies offer.

WP Engine

WP Engine

The Best Web and Cloud Hosting Services of 2019

The Verdict

WP Engine provides solid storage, bandwidth and security features for WordPress hosting. However, it's a little more expensive than some other services we reviewed.

View all our recommendations for web hosting services on our best picks page.

The company has a few standout features. It provides security monitoring and will manage all your WordPress patches and updates. It also offers 24/7 customer support via live chat, phone or email, depending on your plan. Both Amazon Web Services and Google Cloud Platform power WP Engine. This means you'll have access to a range of affordable, speedy options for your business. Some WordPress hosting competitors we reviewed only partner with Google Cloud Platform.

WP Engine is transparent about what it offers. It provides a full breakdown of its plans and the various services in each. It defines its storage and bandwidth instead of claiming that everything is "unmetered" or "unlimited" like many other companies we reviewed. It also has a good reputation with the Better Business Bureau: It scored an A+ with the rating company, and it has good reviews and relatively few complaints. Overall, WP Engine provides good WordPress hosting services to a variety of businesses.

Pricing and Terms

WP Engine has three main plans: Startup, Growth and Scale. It also offers a Custom plan for larger companies in need of more robust services. The Startup plan is the least expensive and has the least features. It's available for $35 per month. The Growth plan is the next step up and is available for $115 per month. The Scale plan is the largest defined plan on its website. It's available for $290 per month. These prices are a bit higher than what some other companies charge, but WP Engine specializes in WordPress hosting and provides some more in-depth services.

Unlike some other companies we reviewed, WP Engine doesn't provide promotional pricing. The rates it displays are the actual rates it charges. It does, however, say that customers who sign up for yearly service plans will receive two months free. This is a good draw, but it differs significantly from some of the discounts other hosting companies provide.

WP Engine operates on monthly and annual terms. Some companies we reviewed provide terms up to three years, but based on its purchase page, this company works on either a month-to-month or year-to-year basis. If you're looking for longer terms, it may be a good idea to talk to the WP Engine sales team. Keep in mind that if you sign up for a yearly contract, you should receive some kind of discount.

You can cancel your WP Engine service without any additional fees. Depending on your reasons for canceling, you could receive a prorated refund, but this is on a case-by-case basis and you may still be required to pay out certain fees. This is another good topic to discuss with the WP Engine sales team.

In terms of domain names, WP Engine can migrate your website for free. It provides an auto-migration plugin that allows you to transfer it quickly. While the migration is free, you may still be on the hook for a yearly domain name fee. You can read more about WP Engine fees in the terms of service.

In addition to these three plans, WP Engine provides a Custom plan for larger businesses looking for more robust services. WP Engine gives some sample features and a breakdown here, but if you're looking for more info on pricing, you'll have to talk directly with the WP Engine sales team. The main difference between this type of plan and the initial three we reviewed is speed, storage and customer service features.

Features

Regardless of what plan you sign up for, WP Engine provides a good mix of features. Its security offering ensures your site is always up to date and patched, and its transparency on storage and bandwidth helps you pick the right plan for your business. The company also provides 24/7 support (at various levels) for your business.  

  • Storage and bandwidth: WP Engine characterizes each plan based on how many visits it can support per month. The Startup plan is ideal for up to 25,000 views per month, the Growth plan supports up to 100,000 views per month, and the Scale plan supports up to 400,000 views per month. This translates to 10GB of storage and 50GB of bandwidth per month for the Startup plan, 20GB of storage and 200GB of bandwidth per month for the Growth plan, and 30GB of storage and 400GB of bandwidth per month for the Scale plan. The Custom plan has storage ranging from 100GB to 1TB and bandwidth ranging from 400GB to over 5,000GB per month. This breakdown is one of the most thorough among companies we reviewed. It provides an at-a-glance view of the company's offering and a simple way to gauge the right plan for your own business.
  • Security: WP Engine provides SSL certificates for all its plans as well as Global CDN. The more expensive plans have higher-tier security, such as imported SSL certificates. All of WP Engine's plans support regular WordPress updates and patches, so you won't have to worry about whether your services are completely up to date.
  • Cancellation policy: Should you decide to cancel your service, you won't be charged any additional fees. You may receive a refund, depending on your agreement and situation. However, you may still be on the hook for outstanding fees or charges. It's important to address service cancellation with the company before you sign up.
  • Pre-installed apps: WP Engine provides WordPress hosting, which means you'll be able to use WordPress plugins. There are thousands of WordPress plugins for various uses, including e-commerce. You can use WordPress plugins to install various services for you and your customers.

Types of Hosting Offered

WP Engine only provides WordPress hosting. Because it specializes in this type of hosting, expect its services to be slightly different from a company that provides shared hosting services in addition to WordPress hosting. Keep in mind that WP Engine can scale up to the enterprise level, so it can grow with your business.

Domain Transfer

WP Engine will migrate your site for free, but you may still need to pay yearly registration fees. WP Engine doesn't detail this policy in its terms of service like other companies we analyzed. While WP Engine may not collect yearly registration fees, you might still need to pay WordPress or another company for your domain. This is another good thing to go over with WP Engine before signing up for its services.

Reported Uptime

WP Engine guarantees 99.95 percent uptime to its customers. If it falls short of this expectation, it deposits SLA credits to your account. You're entitled to a credit of 5 percent of the applicable monthly fees for each full hour of downtime. To receive a credit, you have to contact support within 30 days of the event. There are exceptions, though, as the company will conduct scheduled and emergency maintenance that may contribute to downtime. The big takeaway here is that WP Engine is actually committing to its uptime promise. Many companies we reviewed don't provide any benefits or incentives when they fall short of expectations.

Reputation

WP Engine has a solid online reputation. Though it isn't officially accredited, it scored an A+ with the Better Business Bureau. Many companies we reviewed earned only an A, with some earning as low as a C+. In addition, WP Engine has only had two customer complaints in the five years it's had a BBB profile. This is impressive. While it has good ratings and few complaints, we couldn't find any actual reviews on its BBB profile.

Drawbacks

The main drawback of WP Engine is that it's more expensive than other companies we reviewed. How much of a con this is depends on your business's situation. 

WP Engine offers tiered customer support. Startup plan holders can only use live chat, while Growth and Scale plan holders have live chat and phone support access. The Custom plan is the only one that comes with live chat, phone and an email ticketing support system. However, all three plans have access to support 24/7.

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WP Engine

WP Engine

The Best Web and Cloud Hosting Services of 2019

The Verdict

WP Engine provides solid storage, bandwidth and security features for WordPress hosting. However, it's a little more expensive than some other services we reviewed.

Matt D'Angelo
Matt D'Angelo
Matt D'Angelo is a staff writer covering small business for Business.com and Business News Daily. After graduating from James Madison University with a degree in journalism, Matt gained experience as a copy editor and writer for newspapers and various online publications. In addition to his writing and reporting, Matt edits articles. He reviews small business services, including PEOs, small business loans and GPS fleet tracking services. He's been with Business.com and Business News Daily since 2017.