Xact Telesolutions offers a multifaceted solution to handling both inbound and outbound calls, and tailors programs to precisely suit your company. However, this company is missing a few call center features, particularly for outbound services.
You can outsource receptionist duties for scheduling appointments and answering questions for customers. This service uses automated services such as voicemail and voice messaging. In addition, you can have agents take and process orders for you.
Xact Telesolutions hires only English speakers with neutral accents who can communicate clearly and effectively. They can also provide fluent Spanish-speaking representatives to handle calls. For other language needs, agents connect with a third party that offers interpretation services for many other languages.
Call Center Services:
Xact Telesolutions inbound call center representatives can conduct feedback calls and gather information on customers, as well as scheduling follow up calls. The call center can also help with disaster recovery services if your business is threatened with a natural disaster that could disrupt phone service or prevent you from answering incoming calls, such as a tornado or hurricane. Agents are available all day, every day throughout the year, so you'll have someone ready to take your calls at any time.
For outbound services, agents can work with you on lead generation efforts that target potential clients. This call center company can also conduct many different types of customer surveys and gather feedback on the service they received, whether they liked a product or service, and what can be done to enhance their experience with your company. However, Xact Telesolutions does not offer cold calling services, so it can't assist you in building your clientele if you don't have an existing relationship with the potential customer.
Assistance is available for Xact Telesolutions clients anytime by phone, so you can get help for any issue immediately. The company also provides live chat service every day, but it has limited hours, and the live chat representatives only collect your information to have someone call you. We reached out via live chat several times, and each time, we were referred to a sales representative via phone call instead of having our questions answered directly. You can connect with support representatives by email if needed.
Whether your company is a five-person catering service or a blossoming online retail store, Xact Telesolutions' call center services can help you do more outreach, check with customers to see how pleased they are with your firm, or simply handle incoming calls in a courteous and professional manner. If you require robust outbound services, however, you may want to look elsewhere for a call center service.
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