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Kronos Review

By
Chad Brooks
,
business.com writer
|
May 08, 2019
Home
> Technology
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Workforce Ready Time Keeping is part of Kronos' cloud-based Workforce Ready suite of services. The time and attendance system offers all the tools businesses need to manage their employees' time and schedules. It's for these reasons and more that Workforce Ready Time Keeping is our choice as the best time and attendance system for time tracking and management.

Kronos

Kronos

The Best Time and Attendance Services and Software 2019

The Verdict

Kronos is the best time and attendance system for time tracking and management because it is a sophisticated solution that offers all the features and tools to manage your organization's time needs.

View all our recommendations for time and attendance systems on our best picks page. 

For businesses looking for a time and attendance system to manage their time-tracking needs, the system should do more than just track when employees come and go. Businesses want a solution that can handle all of their time-related needs and tasks. This includes the ability to create schedules and manage paid time off (PTO).

Workforce Ready Time Keeping, which works for small and midsize businesses in various industries, can manage all of your organization's timekeeping needs. The system includes complete PTO management, tracks employee accruals based on your company's policies, and tracks leave according to federal or state policies to keep you in compliance with various regulations. The system allows staff members to ask for time off and those in charge to either approve or deny those requests.

Kronos Workforce Ready Time Keeping also includes a host of scheduling tools. These tools let employers assign schedules to employees or employees to schedules. If your daily or employee schedules need to change, you can mass-edit schedules to make changes for multiple employees at a time.

Businesses in need of a time and attendance system also want one that gives employees flexibility in how they actually track their time. The option to clock in and out via multiple channels lets employees effectively track their time from wherever they are. This system offers that level of flexibility: Employees can punch in and out through a traditional timeclock, computer, mobile app or telephone.

Best Features

Kronos Workforce Ready Time Keeping offers a lot of benefits to small and midsize businesses. One of the biggest positives is the number of ways it can track time. The system allows employees to manage their time via wall-mounted timeclock, web browser, telephones or mobile app. Businesses can mix and match these options as needed. Some organizations may want employees to only use timeclocks, while others might give them the freedom to manage their time via web browser and mobile app.  

The system's timeclock, Kronos InTouch, is a 7-inch, full-color touchscreen clock that allows staff members to punch in and out using a finger, proximity reader or badge swipe. The clock isn't just for clocking in and out, however. After logging in to the system, employees can also view their schedules and request time off with Kronos InTouch.  

For remote employees,the Kronos Workforce Ready mobile app is available on iOS and Android devices. With the app, employees can punch in and out, review their schedules, view their time-off balances, and submit requests. The app features GPS tracking that records employees' locations when they clock in and out. Managers can use the app to see which employees are clocked in and approve time-off requests.  

Another benefit is the notification system. You can set the system so it alerts you to any missed time punches, early or late arrivals, and extended lunches and breaks. Workforce Ready alsooffers a detailed audit trail that you can access at any time through the reports feature. Audit trails record all changes made in the system, noting which account user made the change as well as the time and date it was made.

The Workforce Ready platform offers several other services for different needs. You can integrate the time and attendance system with the payroll and human resources services your business uses. Other modules you can add to the system include talent acquisition, performance management, compensation management, Affordable Care Act compliance, and a marketplace that allows users to buy complementary third-party products and services right from the system.  

Starting Price

Workforce Ready Time Keeping's pricing model is based on monthly fees. Kronos only directly sells the system to businesses with more than 100 employees; smaller organizations are referred to a reseller in their area that sells the system on Kronos' behalf. With this in mind, prices may vary depending on your local reseller.

The local reseller we contacted had both a base monthly charge and a per-employee fee. For the time and attendance system, we were quoted a base monthly fee of $40, plus $3.80 per employee. It cost another $25 a month for access to some of the additional features, such as the mobile app, notifications, PTO management, scheduling, and a points system to track tardiness and unapproved absences. There was also a one-time implementation cost of $500, plus $4 per employee.  

Instead of selling timeclocks outright, the local reseller we spoke to said they lease them to organizations. These devices cost $100 to $140 per month. However, not all businesses need a physical timeclock, so that cost may not apply to your business.

Prices may vary from seller to seller. Be sure to get a price quote for your business from your local reseller (if you're not buying directly from Kronos) so you can get a clearer understanding of the costs involved with this system.  

Customer Service

To test the type of customer service Kronos offers, we contacted the company by phone, posing as a business owner interested in a time and attendance system. While we were pleased with the support we received from Kronos, it will be a moot point if your business has fewer than 100 employees, in which case you must work with a reseller in your area. It is this reseller that will provide the customer service should you run into any issues. However, we were really pleased with everyone we were in touch with – both the Kronos representatives we initially spoke with and the local reseller we were connected with.

When we first contacted Kronos, the friendly representative asked for some information on our business, including size and what we were looking for in a time and attendance system. He then let us know that, as a business with fewer than 100 employees, we would have to be referred to a local reseller. However, instead of just giving us a number to call, the Kronos representative took down our information and said he would pass it along to the reseller in our area, who would contact us the next day.

We did, in fact, get a call back the following day from a representative of the local reseller, who couldn't have been more helpful. He answered all of our questions and gave us a detailed price quote. He also followed up by email and quickly responded to all of our follow-up questions.

While we found nothing that led us to believe working with this reseller would be a problem, we can't say what it would be like to work with a reseller in your area. The potential inconsistencies in service of different local resellers is one of the drawbacks of this structure.

Kronos offers customer support by phone and email. However, your local reseller may have different contact methods.  

In addition to the in-person support, Kronos has a number of online training resources to help you and your employees learn more about specific features in the time and attendance software. You can access the system at any time from your desktop or mobile timesheet app, making it convenient to use for training new employees or reviewing updates to the system.  

While Kronos is not an accredited member of the Better Business Bureau, the company does have an A+ rating and has not had any complaints filed against it in the past three years.  

Platforms

Kronos Workforce Ready Time Keeping is a cloud-hosted system that you can access from any web browser. The system is compatible with Windows and Mac computers. Once logged in to the system, employees can clock in and out, review their schedules, and request time off. 

The manager dashboard gives those in charge a quick overview of the system and real-time insights into their labor data. From the dashboard, managers can quickly approve timecards, correct exceptions such as missed punches, respond to time-off requests, view vacation schedules, and manage daily, weekly and monthly schedules.

This system lets you set different permissions for individual staff members. For example, you can give administrative personnel access to timesheet approval, allowing them to view and approve employee shift-change requests, as well as access to the application's scheduling features. You can restrict those without managerial responsibilities to accessing their own individual data.

In addition to accessing the system from a computer, employees and managers can use the mobile app. The mobile app is available on iOS and Android devices and can be downloaded for free from the Apple and Google Play stores. The app allows employees to manage all of their time and includes GPS tracking that records exactly where employees are clocking in and out.

Limitations

The biggest negative of Kronos doesn't have anything to do with the system itself. While we were impressed with the system and all it has to offer, if your business has fewer than 100 employees, you will have to work with a local reseller instead of directly with Kronos. While this isn't necessarily a bad thing, this structure can cause different businesses to have different experiences with the system based on the reseller they work with.  

This also means you don't have access to Kronos should something go wrong with the system. Instead, you will work with the local reseller to correct any issues. Another issue with this setup is that the pricing may also depend on the reseller you work with. If your business has more than 100 employees, though, this won't be an issue for you, as you will work directly with Kronos when purchasing, setting up and using the system.

A minor drawback is that the system doesn't integrate with rugged timeclocks, so if you have employees in the field, they'll have to clock in and out through the mobile app. There is no live chat support either, so you won't have a quick way to get immediate answers to your questions.  

Editor's note: Looking for the right time and attendance system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.

 

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Kronos

Kronos

The Best Time and Attendance Services and Software 2019

The Verdict

Kronos is the best time and attendance system for time tracking and management because it is a sophisticated solution that offers all the features and tools to manage your organization's time needs.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.