RingCentral Office is a robust cloud-hosted VoIP phone system that is a great option for businesses of all sizes. The system offers nearly every calling, collaboration and mobile feature, and tools businesses would want from a phone system. Since it is housed in the cloud, there is no equipment to install, and RingCentral takes care of all of the maintenance and upgrades. RingCentral Office offers four different service plans that vary based on price and included features.
Pricing and Terms
RingCentral Office is available in four different service plans, which vary by price and features included. The cheapest option is the Essential plan, which is available to businesses with 10 or fewer employees. This plan is $29.99 per user, per month and includes 100 toll-free minutes, unlimited calling, video meetings for up to four people at a time, visual voicemail, voicemail-to-email, file sharing, instant messaging, and chat rooms. The Standard plan is $34.99 per user, per month and includes everything in the Essentials plan, as well as 1,000 toll-free minutes, a multi-level auto-attendant, call logs and online faxing. The Premium plan is $44.99 per user, per month and everything in the Standard plan plus 2,500 toll-free minutes; video meetings for up to 50 people; automatic call recording; multi-site support; custom app development and deployment; integrations with Salesforce, Zendesk, and Desk.com; and single sign-on. The most expensive option is the Ultimate plan, which costs $59.99 per user, per month and includes everything in the Premium plan, plus voicemail transcription to text.
RingCentral does not require businesses to sign a contract. Businesses can pay month to month and cancel at any time. However, there is a 33 percent discount for businesses that sign a 12-month contract and pay for the entire year in advance. Businesses that sign a multi-year contract are eligible to rent phones from the company. Prices are also lowered for businesses with more than 100 employees.
RingCentral has an extensive set of features and tools. Overall, the service includes more than 50 calling, collaboration and mobile features.
- The service offers all of the standard calling features businesses are looking for in a phone system, such as call forwarding, call recording, call flip, call park, call screening, intercoms, paging, call logs, message alerts, missed call notifications, auto receptionists, multi-level IVRs, call reports, music-on hold and extensions.
- There are several voicemail options available with RingCentral Office, including traditional voicemail, voicemail-to-email, visual voicemail and voicemail transcription to text.
- The system integrates with a number of popular programs, including Box, Desk.com, Dropbox, Google, Microsoft, Okta, Oracle Sales Cloud, Salesforce, ServiceNow and Zendesk.
- Among the collaboration tools are audio and video conferencing, presence, instant messaging, and Glip, a dedicated team workspace where employees can communicate, share files and assign tasks.
- The RingCentral mobile app, available on iOS and Android devices, lets employees make and receive calls from their business line, send and receive faxes and texts, set up and join conference calls, check voicemail, change their individual settings and receive notifications.
- RingCentral boasts a 99.999 percent uptime, the highest among cloud-hosted phone systems. This uptime means the service is down for just a handful of minutes each year.
- The system is controlled entirely via an online portal. Once logged into the portal, administrators can assign employees numbers and extensions and create ring groups. Employees can also log in to change their own personal settings and make calls from their computer using a softphone.
- For businesses needing contact center service, RingCentral allows businesses to tack those tools onto their RingCentral Office plans. The contact center offerings include IVRs, call distributors, outbound dialing and preview, progressive and predictive dialers.
- Businesses that want a business phone system but don't need a robust traditional system can use RingCentral Professional. This is a virtual service that connects customers and clients who call a main business number to an employee's cell or home phone.
- The customer support we have received from RingCentral has been hit or miss. During our research, we contacted the company multiple times by phone and live chat posing as a business owner interested in phone service. While most of our interactions have been positive, we did have a couple of calls and chats that were less than helpful. We have noticed that our most interactions were the company were significantly improved from our first calls and chats, which we view as a positive.
- We were also concerned with the number of complaints filed against RingCentral with the Better Business Bureau. As of January of 2018, there had been 219 complaints against the company closed over the past three years. Of those, just 73 were resolved to the satisfaction of the complainant. The good news is that RingCentral is BBB accredited and has an A+ rating.
We were impressed by what RingCentral has to offer. Its ease of use, array of features and tools, reliability, and multiple price points make this system a solid choice for businesses of all sizes.
Add in its virtual and contact center solutions, RingCentral has a complete selection of phone system services. While we haven't always been overly impressed with the company's customer support, it has been improving in our eyes and is available 24/7, which is more than some providers offer.
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