Ooma Office Review

Chad Brooks
business.com writer
Dec 05, 2019
Image Credit: scyther5/Getty Images

Thanks to its simplicity, flexibility and affordability, Ooma Office is our choice as the best phone system for very small businesses. The system was built with small businesses specifically in mind.



The Best Business Phone Systems of 2020

The Verdict

Ooma Office is our choice as the best business phone system for very small businesses. This affordable on-premises VoIP system is easy to move to new offices; works with IP, analog, and mobile phones; and offers the features very small businesses need.

View all our recommendations for business phone systems on our best picks page. 

An easy-to-use phone system is critical for small businesses. Since they don't have the luxury of a full-time IT staff to manage a complex system, it is crucial to find a business phone system that combines ease of use with necessary features. 

Ooma Office fills this need. It is easy to install, doesn't require an IT team to maintain, and works with both analog and IP phones. While the system doesn't have all the features some of its larger competitors do, it offers some of the most valuable ones, like auto attendants, voicemail and call forwarding. The system is extremely affordable and offers round-the-clock support. 

Ooma Office Pricing

The pricing structure for Ooma Office depends on what type of phones your business uses. If you use IP phones, all you have to pay are per-user monthly fees. If you want to use analog phones with the system, there are also some one-time equipment fees to consider.

Whether you use IP or analog phones, you'll pay $19.95 a month per user. This cost includes all the features Ooma offers, along with unlimited calling and a dedicated phone number for each user. 

If you have analog phones you want to continue using, you will need a few pieces of equipment. The basic equipment package starts at $129.97. It includes the base station, which is the system's main component, and two Linx devices, which are used to connect analog phones to the system. IP phones can be plugged directly into an Ethernet port and don't need any special connection. Should you need additional Linx devices, they are $50 each. Since each base station supports five analog phones, you may need additional base stations; each added base station is $100. 

Another cost to consider is desk phones. Unlike with other business phone solutions that require IP phones, you can use analog phones with Ooma Office. However, you can add more users to the system if you use IP phones. Ooma offers several different Yealink and Cisco phones, ranging from $70 to $400. 

There are no contracts with Ooma Office. You make all payments on a month-to-month basis. The company offers a 30-day, risk-free trial. 

Ease of Use

Even someone without any phone system expertise can install the Ooma Office on-premises VoIP system in less than 20 minutes. While the system only supports up to 20 analog phones, it can support as many as 200 IP phones. 

If you use IP phones, you can set up the system quickly. All you need to do is plug the phones into your LAN. Once plugged in and powered up, they are ready to make and receive calls.

If you use analog phones, you need to set up your base station and Linx devices to get the system working. The base station serves as a full router, prioritizing voice data on your internet connection. This helps ensure solid reception on each call. The other main component is the Linx device. 

You first connect the base station to your high-speed internet connection. You then plug the base station's AC adapter into an electrical outlet. For the best service, Ooma recommends that you have at least 256Kbps upstream and downstream for each simultaneous call during peak usage times. Once the base station is connected, you then plug an analog phone into the unit.

Once everything is up and running, you control the system via Ooma's online portal. The portal, which is easy to use and navigate, is where system administrators assign employees extensions and phone numbers, set up the automated attendant, and create ring groups. 

While it doesn't have the selection of features that other phone systems offer, Ooma Office does have the calling and mobile tools very small businesses need most. Although it sounds nice to have all the accessories today's phone systems offer, most would go unused by very small businesses. Ooma keeps its prices down by only providing the features very small businesses need most. 

Ooma Office's features include unlimited local and long-distance calling, a virtual receptionist, voicemail, call transfers, call logs, daytime and after-hours modes, ring groups, music on hold, call forwarding, and online faxing. 

Ooma has a mobile app for both iOS and Android devices that lets employees make and receive calls using their business lines. When you make an outgoing call from the app, the person you call will see your business phone number on their caller ID, not your personal mobile number. With the mobile app, you can also transfer calls to other employees, listen to and manage your voicemails, and easily access co-workers' extensions. 

Again, though, Ooma doesn't offer nearly as many features as many phone system providers do. Some of the features you might want that it lacks are call recording, instant messaging and video conferencing. 

Conference Calling

Ooma Office has a conference calling service built into its phone system. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call with up to 10 callers.  

If your company is looking to host conference calls with more than 10 people, you will need to use a conference calling service. These services allow for hundreds, sometimes thousands, of people on each call. You can find more information on these services on our conference call services best picks page. 

Customer Support

We were pleased with the customer support we received from Ooma. To test the level of service, we contacted the company numerous times by phone, email and live chat, posing as a very small business owner interested in its phone system. 

Most of our interactions with the company were positive. Representatives immediately answered most of our calls. There were a couple of times, however, when our calls weren't immediately answered – or were picked up, but no one was on the other end of the line. 

Overall, the representatives we spoke to gave detailed answers to our questions about how the system works, the available features, the mobile app and pricing. There were a few times the responses didn't provide as much detail as we wanted, though, and we then had to contact Ooma again for further information. Each time we followed up with a representative over email, they immediately responded.

We also found the live chat service helpful. With some providers' live chat services, it took a long time for a customer service representative to answer our questions, but we got prompt responses from the Ooma team. 

Ooma provides phone support from 5 a.m. to 5 p.m. PT, Monday through Friday, and 8 a.m. to 5 p.m. on the weekends. Support is also available 24/7 by email and live chat. 





The Best Business Phone Systems of 2020

The Verdict

Ooma Office is our choice as the best business phone system for very small businesses. This affordable on-premises VoIP system is easy to move to new offices; works with IP, analog, and mobile phones; and offers the features very small businesses need.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.