Ooma Review

By Chad BrooksLast Modified: February 20, 2018

Ooma Office is easy to install, doesn't require an IT team to maintain and works with both analog and IP phones. While the system doesn't have all of the features some of its larger competitors do, it offers some of the most valuable ones. The system is extremely affordable and offers round-the-clock support.

Pricing and Terms

The pricing for Ooma Office is divided into two parts. There are one-time equipment fees and monthly recurring service costs. The basic package of equipment starts at $250. It includes the base station and two Linx devices, which are used to connect analog phones to the system. Additional Linx devices are $50 and base station expansion units are $100. The monthly service fee for Ooma Office is $19.95 per user, per month. Included in the costs are all of the features Ooma offers as well as unlimited calling and a dedicated phone number for each user.

Ooma
Ooma
Business Phone Systems
The Verdict
Ooma Office is an affordable on-premises VoIP phone system that is ideally suited for very small businesses. It might not have all of the features other systems offer, but it does have the ones very small businesses will find most valuable.
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There are no contracts with Ooma Office. You pay month to month. The company also offers a 30-day risk-free trial.  

Features

While it doesn't have the huge selection of features that some other phone systems offer, Ooma does have the tools very small businesses need most.

Ooma Office includes:

  • Unlimited local and long-distance calling

  • Virtual receptionist

  • Voicemail

  • Call transfers

  • Call logs

  • Daytime and after-hours modes

  • Ring groups

  • Music on hold

  • Conference calling

  • Online faxing

  • Employees using IP phones have a few other features they access through their phones, including three-way conferencing, a do-not-disturb option and the ability to put calls on hold

  • Ooma also offers a mobile app for both iOS and Android devices that lets employees make and receive calls using their business lines  

Additional Considerations

  • Ooma Office is an on-premises VoIP system that someone without phone system expertise can install in less than 20 minutes.

  • While the system only supports up to 20 analog phones, it can support as many as 200 IP phones.

  • Once up and running, the system is controlled via Ooma's online portal. The portal, which is easy to use and navigate, is where system administrators assign employees extensions and phone numbers, set up the automated attendant, and create ring groups.

  • Ooma provides phone support between 5 a.m. and 5 p.m. (PT) Monday through Friday, 8 a.m. to 5 p.m. on the weekends. Support is also available 24/7 by email and live chat.  

Drawbacks

  • The biggest drawback with Ooma is the one-time hardware costs. Many of its competitors are strictly cloud-based and don't have those types of built-in costs. However, if you are using analog phones, you will save money on having to purchase IP phones.

  • Another downside is that Ooma doesn't offer the wide array of features that many of its competitors do, such as call recording, instant messaging and video conferencing.  

Ooma Office is a very solid phone system for very small businesses that is extremely affordable. While it might not have all of the bells and whistles that some other phone systems offer, it does have those that will help them present themselves in a professional manner at all times.   The system is easy to install and set up, it works with all types of desk phones and provides round the clock support.  

Editor's Note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

Ooma
Ooma
Business Phone Systems
The Verdict
Ooma Office is an affordable on-premises VoIP phone system that is ideally suited for very small businesses. It might not have all of the features other systems offer, but it does have the ones very small businesses will find most valuable.
Compare Quotes
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Chad Brooks
Chad Brooks is a Chicago-based writer with more than 15 years in media. A 1998 journalism graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff full time as a senior writer. Before Business News Daily, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago, covering a wide array of topics including local and state government, crime, the legal system and education. Chad has also worked on the other side of the media industry, promoting small businesses throughout the United States for two years in a public relations role. His first book, How to Start a Home-Based App Development Business, was published in 2014. He lives with his wife and daughter in the Chicago suburbs.

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