We compiled a list of almost 60 PEO services by analyzing industry trends, considering companies featured on other review sites, reviewing top industry players and searching the NAPEO website. Once we established our main list of companies, we whittled them down to 35 companies for consideration by analyzing their small business services, establishing whether they were national PEOs, reviewing their accreditation and NAPEO membership, and grading their online presence.
From the list of 35, we chose 11 companies that stood out as industry leaders and wrote reviews. We picked these 11 companies by diving deep into their services and reviewing their HR, payroll, benefits and risk management offerings. We also established what kind of training resources and customer reviews the company had.
From the list of 11 companies we reviewed, we chose five that stood out as best picks for customer service, small business, startups, very small businesses and midsize businesses. We reviewed the 11 companies' pricing structure, contract requirements, online and mobile access, personalized experience, and standout features. We also tested their sales teams' customer service and feedback via email. Of the five best picks we determined, we dug even deeper into the customer service and features the plans offer. We spoke as small business owners with each company on the phone, establishing important features like plan structure and service cancellation. These five companies withstood each round of our testing and stood out in their customer service calls.