There is a world of CRM pricing options for small businesses to explore. There are free and inexpensive CRMs, which are best for small teams and microbusinesses, and often offer upgrades as needed. There are also heavy-duty CRM platforms that are priced higher and offer more functionality, flexibility, and scalability.
The amount you spend on a CRM system should help your business achieve the perfect balance between your current needs, your potential future needs and what you can afford. Most cloud-based services list the price per user per month but bill annually, while most on-premises software products have a one-time, per-user fee. Some software companies further complicate pricing by offering add-on products and services, storage upgrades, mandatory training and implementation fees, and automatic upgrades.
Make sure you fully understand the pricing structure of any CRM product before making your decision. Also, specifically ask about automatic upgrades, storage limits and user limits.
Here's our mini guide to give you a sense of the general price range of CRM software:
Inexpensive cloud CRM systems often have a free version for up to 10 or so team members. Usually, entry-level paid subscriptions begin at around $10 to $15 a month per active user.
Midrange cloud CRM subscriptions tend to run from $20 to $40 per month per user. These systems generally meet most small business users' needs. If ultralight solutions aren't working for you, step up to this level.
Enterprise-level cloud CRM products are available for about $50 to $75 per user each month. These systems often offer higher levels of customization, more features, and personalized customer support or training services.
High-end cloud CRM subscriptions can cost upward of $250 a month per user, but such services are unnecessary for most SMBs.
Client-hosted CRM software can run you well over $900 per user. On-premises systems offer more control but also require a significant upfront investment, as well as technical knowledge and skill to maintain,
Tip: Consider how many team members need access to the CRM. The fewer number of users you need to onboard, the less expensive the CRM will be, and the easier it will be to implement it.