HubSpot offers all-around functionality, incredible online resources and robust tools for small businesses. Its reporting dashboard gives you important company insight, and its features for deal tracking and pipeline management also help you and your agents stay on top of your consumer data. This gives your sales team a better and easier user experience.
This CRM program is free forever, but if you are interested in upgraded plans, there are four more pricing options: Marketing Hub, Sales Hub, Service Hub and CMS Hub. Based on how many users you have, pricing ranges from $50 to $3,200 a month for these additional services.
This CRM offers a variety of free templates that users can choose from to build email campaigns, websites and blogs, making your company's online communication with your clients more uniform. Meanwhile, HubSpot Academy can give your team a better understanding of what the CRM has to offer. It provides documentation and training materials, courses, and an active forum with community user groups to help new users gain a better feel for the program.
Like many CRMs, HubSpot offers a built-in click-to-call tool. This means that when a client's information has been added to their card, users can call the client directly from the system. They may also record the call if they like, which is automatically logged in the client's timeline. This makes it easier for sales reps to remain up to date on their clients.
The implementation and setup is an easy process. HubSpot can sync with Outlook or Gmail, no coding required, so you can seamlessly import all your contact data.
You can also filter and view contact cards and communication timelines, and keep track of live notifications. HubSpot offers automatic sales logging, contact and lead management, and customizable sales pipelines.
HubSpot's customer support team was very helpful to us, even offering to follow up with our team to discuss the program further. Representatives were quick to respond and encouraged us to use the demo to gain a deeper understanding of the service. The representative we worked with was very knowledgeable and patient throughout the conversations.