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Pipedrive Review

By Mona BushnellLast Modified: February 22, 2018

Pipedrive is a sales-focused CRM that's ideal for small teams with limited tech support. Code-free integrations and built-in features like pipeline management, sales reporting and sales forecasting are all easily accessible through Pipedrive. With no contracts required and a clean UX, this CRM is simple enough to jump into using, but powerful enough to grow with your sales team.

Pricing & Terms

Pipedrive allows users to pay on a monthly or yearly basis, with annual payments offering the best bang for your buck. The entry level subscription, Silver, costs $12 per user, per month ($15 per user if paid monthly), the second tier, Gold, costs $24 per user, per month ($29 per user if paid monthly), and the top tier, Platinum, rings in at $65 per user, per month ($75 per user if paid monthly). There are no contracts when you sign up for Pipedrive, and you can upgrade your account at any time.

Pipedrive
Pipedrive
Best CRM Software
The Verdict
Pipedrive is fast to setup, easy to use, and built with small business sales teams in mind.
Compare Quotes

Features

Pipedrive is highly customizable and brings lots of features to the table. Here are a few standouts this CRM offers:

  • Visual sales pipeline. Pipedrive is a highly visual CRM. The sales pipeline allows users to view and track communication with clients, from seeing a list of untouched contacts and contacts made to tracking proposals that have been approved or submitted.
  • Reminders, notifications, alerts. Like most other high-quality CRMs, Pipedrive offers users reminders, notifications, and follow up alerts which they can receive via email within the system or on their mobile devices.
  • Templates. Email templates make the email marketing process easy within Pipedrive, and more templates are being added to the catalogue all the time.
  • Customizations. Pipedrive is highly customizable, with as many integrations available as much higher priced CRMs offer. Additionally, the drag and drop interface makes it easy to change the user view and create customized workflows that reflect your sales process.

Drawbacks

This may or may not be a drawback for your business, but Pipedrive is primarily for sales team members, and lacks some of the more robust features found in other CRM solutions. For example, it is not possible to dial calls directly through Pipedrive, and there aren't comprehensive project management tools built-in. While you can piece together extensions and integrations to make Pipedrive more powerful, it may be best to opt for a more complex CRM if your needs cannot easily be met by this lightweight solution.   

Editor's Note: Looking for a CRM solution? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

Pipedrive
Pipedrive
Best CRM Software
The Verdict
Pipedrive is fast to setup, easy to use, and built with small business sales teams in mind.
Compare Quotes
Ready to choose your Best CRM Software? Here's a breakdown of our complete coverage:
Mona Bushnell
Mona Bushnell is a New York City-based Staff Writer for Tom’s IT Pro, Business News Daily, and Business.com. She has a B.A. in Writing, Literature, and Publishing from Emerson College and has previously worked as an IT Technician, a Copywriter, a Software Administrator, a Scheduling Manager and an Editorial Writer. Mona began freelance writing full-time in 2014 and joined the Purch team in 2017.

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