The system is simple to get up and running, and the online portal is easy to navigate. The phone system is extremely reliable, offers several service plans and includes top-notch customer support. Nextiva also has a wealth of valuable calling, collaboration, and mobile features and tools. All of Nextiva's service plans have integrated CRM features that allow you greater insight into the customers you speak with.
Nextiva's business communication suite is available in three service plans – Basic, Pro and Enterprise – that differ in price and features. Each plan's price varies by the number of employees using the system and whether you sign a 12-, 24- or 36-month contract. Monthly per-user prices range from $20 to $55.
Nextiva doesn't require businesses to sign long-term contracts. You can sign up for month-to-month service and cancel at any time, but prices drop when you agree to a contract. There are no setup fees or hidden charges.
Each of the three service plans includes unlimited calling, free local and toll-free numbers, online faxing, music on hold, and an auto attendant. Here's how the plans differ.
In addition to the calling features, this plan includes a number of CRM features, such as call pops, contact management tools, call logs, sales pipeline management, workflow automation, email case routing, account alerts, standard reports and a customer database. These are the costs for this plan:
- 1-4 users: $35 month to month; $30 with a contract
- 5-19 users: $30 month to month; $26 with a contract
- 20-99 users: $26 month to month; $22 with a contract
- 100+ users: $24 month to month; $20 with a contract
The Pro plan includes everything in the Basic plan, plus text messaging, mobile app access, professionally recorded greetings and conference calling. Added CRM features include custom reports, the ability to create surveys, and data on usage and team performance. These are the costs for this plan:
- 1-4 users: $38 month to month; $33 with a contract
- 5-19 users: $35 month to month; $30 with a contract
- 20-99 users: $30 month to month; $26 with a contract
- 100+ users: $28 month to month; $25 with a contract
This plan includes everything in the Pro plan, plus call recording, voicemail-to-text, voice analytics, live chat, survey scheduling and custom dashboards. These are the costs for this plan:
- 1-4 users: $55 month to month; $45 with annual contract
- 5-19 users: $45 month to month; $40 with annual contract
- 20-99 users: $40 month to month; $32 with annual contract
- 100+ users: $35 month to month; $30 with annual contract
In addition to the preset plans, Nextiva allows you to purchase features and tools on an a la carte basis.
Nextiva offers a wide selection of desk and conference phones that range from $70 to $625. Phone rentals are also an option.
Ease of Use
The Nextiva Business Communication Suite is a cloud-hosted VoIP phone system that doesn't require any equipment or hardware. All it needs is a high-speed internet connection and IP phones. Since this is a cloud-hosted system, you don't need an IT team to install or maintain it; Nextiva handles all maintenance and upgrades.
The entire system is run and configured through Nextiva's online portal. This portal lets you add employees to the system, assign phone numbers and user IDs, record automated greetings, create call-queue routes and priorities, and designate which features each employee can access.
Employees can also access the system online. They can log in to set their preferences, change settings, conduct video conferences with screen sharing and chat with co-workers.
If you are an established business and want to keep your current phone numbers, you have that option with Nextiva. For an extra fee, you can transfer local or toll-free numbers over to Nextiva after you sign up for the service. This process typically takes two to four weeks.
Nextiva is an extremely reliable phone service. The company has a reported uptime of 99.999%. It has several fully redundant data centers worldwide to ensure customers never lose service.
Nextiva Office offers just about every calling, collaboration, and mobile feature and tool a small business needs in a phone system. Calling features include unlimited local and long-distance calling, unlimited online faxing, an automated attendant, music on hold, HD call connections, and the option to receive voicemails via email and text messages.
Businesses with multiple locations will appreciate the shared call appearance. This feature allows you to assign the same line to several phones. Employees can make and receive calls on their own lines from more than one location.
The Nextiva Anywhere feature is a valuable tool for staff members who often work outside the office. They can have calls to their business lines ring not only their desktop phones but any other phones of their choosing, such as their mobile or home phones.
Nextiva's mobile app, available on iOS and Android devices, lets employees make and receive phone calls on their business lines, make video calls, chat via instant message with co-workers, access the company directory, and update and modify call settings. In addition, you can start calls on a desk phone and move them to a mobile phone, and vice versa.
Another nice feature is the softphone. This allows you to make and receive calls from your desktop computer or laptop. To use this tool, all you have to do is plug headphones into your computer or use the microphone and speakers to make and receive calls.
Nextiva has conference calling built into its phone system. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call with up to nine callers.
If your company is looking to host conference calls with more people than this, you will need to use a conference calling service. These services allow for hundreds, sometimes thousands, of people on each call. You can find more information on these services on our conference call services best picks page.
We were impressed with the customer service from Nextiva. To determine the level of support a typical customer would receive, we contacted the company multiple times by phone, email and live chat, posing as a new business owner interested in phone systems.
During our interactions, the Nextiva representatives could not have given us a clearer understanding of what the company offers. They spent as much time as we needed explaining how the system works and its features, uptime stats, and pricing. In some instances, representatives took the time to demonstrate the different features. For example, one rep toggled back and forth between a regular connection and an HD connection to show us how much clearer the sound was, and put us on hold so we could hear the on-hold music and announcements.
We especially liked that the representatives didn't pressure us to make a quick decision on purchasing the service. They were always respectful of our needs and timelines. We didn't always receive that level of respect from other services we investigated.
After some of our calls, we followed up by email to see the type of response we'd get. Each time, a rep promptly responded with detailed answers to our questions and an offer for another call if we needed additional information.
We also tested the live chat on several occasions, and it was just as helpful. When we had quick questions, they were answered within seconds. Many of the other providers we considered don't offer this support option, or weren't nearly as responsive with it as Nextiva was.
The entire support team is U.S.-based and available by phone, email and live chat. In addition, the Nextiva website is filled with helpful support materials.
Nextiva is an accredited member of the Better Business Bureau with an A+ rating. As of November 2019, there had been 94 closed complaints against the company.