To determine the best time and attendance system, we started by looking at a comprehensive list of nearly 80 time and attendance software providers. To narrow that list down, we separated all the vendors that had a good online reputation, such as those services that were consistently ranked highly by other websites.
At periodic intervals, we queried business owners to see which services they used. When we got multiple business owners raving about the vendor they use, that company was also added to the final list of contenders. Finally, we went through and visited each company's website. If a company stood out to us, we added them to the final list.
We ultimately narrowed down our pool to: Acrotime from Acroprint, ADP, Boomr, Buddy Punch, Clockspot, ClockVIEW from Acumen, EPAY Systems, Attendance Enterprise from Infotronics, iSolved Time from Infinisource, Kronos' Workforce Ready, Mitrefinch, myGeoTracking from Abaqus, NovaTime, OnTheClock.com, stratustime from nettime solutions, TimeAttend from Replicon, TimeClick from Hawkeye Technology, TimeClock Plus, , Timesheets.com, TimeStar from Insperity, TSheets, uAttend from Processing Point and Webtimeclock.
Next, we researched each provider by investigating its services, watching tutorials and how-to videos, and reading user comments. After narrowing the list down even further, we contacted the support teams of our finalists posing as business owners to gauge the type of customer service each provider offers.
We analyzed each service based on the following factors:
- Time-tracking capabilities
- Time off management
- Overtime/tardy monitoring
- Scheduling tools
- Available reports
- Ease of use
- Customer service
- Integration options
- Mobile access
- Better Business Bureau complaints and rating