The global mobile biometric market is expected to grow by over 20 percent in the next five years, reaching almost $92 billion by 2028, according to recent projections. While many businesses still use swipe cards, passwords and pins for their workforce, some are taking the leap to incorporate biometrics to counteract the influx of identity theft and fraud as more transactions move online.
In recent years, biometric technology has become a more sophisticated replacement for traditional authentication methods, like text-based credentials and signatures. Businesses are taking advantage of the ability to authenticate the physical characteristics unique to a person, which has caused an increased demand for these innovative and effective security solutions.
Before diving into how your business can use biometrics in its day-to-day operations, it’s important to understand what biometrics are, how much they cost, and why your business should consider implementing them.
Biometrics are any physical or behavioral human characteristics completely unique to an individual. These traits include fingerprints, voices and facial patterns — the basis for the facial recognition technology law enforcement agencies are increasingly adopting. In recent years, biometrics have been used beyond the corporate world.
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Biometrics are popping up everywhere; the industry is gaining ground as consumers opt for the convenience of using the most natural authenticator available: themselves. Nowadays, consumers can use their fingerprints or face scans to verify their identity, make payments, confirm purchases, and increase security. Biometrics can also serve as a way to unlock your passwords for applications and other important information.
Since these traits cannot be shared by other people, biometrics in business can be used to grant access to employees who have clearance to certain facilities or data and keep out employees who do not.
However, biometrics in business are useful for more than security. They also have applications for employee time tracking, marketing and wage theft prevention.
Biometrics have already been incorporated into the best time and attendance software and security systems to ensure businesses provide their employees and customers with the most secure services. The technology may be in its infancy in the U.S., but as it ramps up, so will business applications.
“Biometric solutions are in high demand since they are more affordable and enable a higher level of identity authentication,” wrote Amir Shechter, executive director for digital transformation – solutions at Convergint Technologies, in an email. “We work with several solution providers, and are continually evaluating new and emerging biometric technologies to offer to our customers.”
Right now, biometrics’ main function is in multifactor authentication — the technology is used as one step to identify a person during a transaction. As they develop and are increasingly integrated into consumers’ lives, biometrics could play a role in different use cases, like more personalized customer service experiences.
While biometric authentication’s use of unique physical characteristics seems foolproof, it’s important to remember that the technology is relatively new and may be prone to false positives and other data inaccuracies.
Here are some real-life examples of how businesses and other organizations are using biometrics:
Biometrics may still be a few years away from full adoption in the U.S., but the technology is gaining traction. Doug Aley, the CEO of Paravision, a facial recognition company that partners with businesses to implement practical facial recognition solutions, said that facial recognition could soon enhance security and customizable marketing opportunities by integrating facial recognition software with a business’s POS system. [See related article: The Best POS Systems of 2023]
“We look at a future where I can go into a store where I’ve opted in … [and] the point-of-sale machine recognizes me and tells the clerk behind the desk, ‘Hey, this is Doug. He likes a latte.’ Then I can be greeted with, ‘Hi, Doug, would you like your latte today?’,” Aley said.
“That kind of level of personalization, and then being able to follow through with that transaction with an actual payment mechanism that’s on file for me, is a much smoother transaction,” he added. “I don’t have to carry my wallet around; I don’t even have to carry my phone around.”
You may not be able to integrate biometrics into your business’s workflow yet, but it’s worth being mindful of new developments and integration opportunities that emerge.
Gentex Corporation made the 2022 Crystal Cabin Awards list for the iris biometric system they embedded into an airplane seatback screen to personalize shopping and media content based on a customer’s preferences.
One concern with the development of biometrics is user security and privacy. Collecting and implementing data tied to specific physical features is a big step for any employee or consumer. However, Aley said the cybersecurity risks associated with biometric technology could be mitigated with multifactor authentication.
“With every factor that you add, you boost the cryptographic strength of that transaction — and you’re using factors that are either difficult to guess or difficult to replicate — then you’re going to be in much better shape,” he said. “I think that as biometrics become a part of … those authentication systems, you’re going to see the prevalence of the ability of data breaches go way down.”
Another aspect regarding biometric security relates to how small businesses handle that sensitive information. While biometric info can verify a user through multifactor authentication, it’s important for small businesses to store this information safely and securely.
To address this growing concern, Congress drafted the National Biometric Information Privacy Act of 2020. The Act details the legal requirements and policy specifications for companies and other private entities seeking biometric information, including retention schedules and guidelines for destroying the biometric data either once the data has served its original purpose or one year after a customer’s last interaction with the company, whichever comes first.
The Act defines biometric information — or biometric identifiers — as any of the following:
The Act does not include the following in its definition of biometric identifiers:
The Act also outlines the acceptable reasons for collecting and retaining someone’s biometric data:
Furthermore, according to the Act, companies that obtain and store their customers’ biometric data may not sell or profit from the data in their possession. They must also protect the data as carefully as other sensitive and confidential information.
Remember that biometric technology is a new field. As such, additional state-specific requirements and updated federal regulations may come into existence regarding business entities retaining and handling biometric data. You might want to hire an attorney to review the local, state and federal guidelines to ensure your business’s biometric authentication data policies comply with the law.
Shechter said biometric technology could be affordable for some small businesses but would depend largely on how it is used and what the business needs.
“Biometric devices are much more affordable and should be incorporated into most businesses,” he said in an email. “Some forms of biometrics are more secure than others — fingerprint versus iris scans, as an example. But these systems are still often superior to basic card access systems, which can be easily hacked or simply transferred from one person to the other.”
Still, you should establish a necessary use case before implementing this technology — especially if you want to build it into your customers’ experience. This technology is still developing, so if you’re interested but aren’t ready to partner with another company, wait and see how other businesses employ biometrics in their day-to-day operations.
“Make sure the use case is really solid and your customers are going to be comfortable with it,” Aley said. “Introducing something and spending a lot of time on something that your customers aren’t going to be comfortable with is not going to be a great recipe for success.”
Matt D’Angelo contributed to this article. Some source interviews were conducted for a previous version of this article.