InTouch GPS, Business.com's best value GPS fleet tracking service, has been acquired by GPSTrackit, a company that provides asset tracking software and services to small businesses. The acquisition was for an undisclosed amount, but it's been reported that NXT Capital will provide $47.5 million to help finance the acquisition.
GPSTrackit is owned by Inverness Graham, a private investment firm that owns several companies ranging from fleet tracking services to cloud-based time and attendance solutions. It manages roughly $500 million in assets. GPSTrackit provides services to more than 8,000 customers nationwide while InTouch GPS will add thousands more to the company's portfolio, according to ABL Advisor.
It's not clear whether the acquisition means there will be any technological or service changes to either company. InTouch currently provides easy-install devices, short-term contract options and a 30-day, money-back guarantee.
See our best picks below to find the ideal fleet tracking service for your business.
Teletrac Navman provides excellent hardware and software options for small business fleets. It also offers a wide selection of features and services, like driver score cards, geofencing, maintenance reports and fleet status updates. For these reasons, Teletrack Navman earns our pick for best GPS fleet tracking software for small business.
Verizon Connect has a robust offering for businesses with midsize fleets. This service is scalable to grow with your business. Connect provides a designated customer service manager for each of its clients, so you'll have access to a direct phone number and email address should you run into a technical problem or want to adjust your service. For these reasons, Verizon Connect is our best pick for midsize fleets.
InTouch GPS is a solid service with no long-term contracts and a 30-day money-back guarantee. Despite a low monthly cost and flexible service agreement, InTouch provides great features and services consistent with more expensive options. If you're a very small business owner considering GPS fleet tracking services, you should check out InTouch, our pick for the best value in a GPS fleet tracking service.
Samsara has one of the best platforms and some of the best customer service of any company we reviewed. Its software can be used on smartphones, tablets and desktops. It also offers a trial period, so you can test out its services at no cost to your business. Besides the sleek and intuitive software, Samsara provides second-to-second vehicle tracking – most companies offer "real-time" tracking that refreshes every 1-3 minutes. Samsara is one of the few services that tracks where each vehicle is down to the second. For these reasons, Samsara earns our pick for best GPS fleet tracking software.
Quartix is a full-service GPS fleet tracking company that provides extensive reporting. You can analyze your mileage and fuel usage, maximum fleet speed, driver shift times, and route mapping. You can also schedule reports and set alerts on driver performance. Quartix compiles all of this information into sleek, intuitive real-time dashboards so you know what's going on with your fleet at all times. Quartix is our pick for the GPS fleet tracking service with the best reporting features.
NexTraq provides robust safety features, including driver tracking, performance comparison and vehicle diagnostic information. You can choose from a wide variety of reports on NexTraq's platform, and you can schedule live alerts or routine reports to appear in your inbox. It also offers flexible service agreements. NexTraq earns our pick for the GPS fleet tracking service with the best safety features.
GPS fleet tracking services can be used by small businesses everywhere to keep tabs on vehicles, assets and drivers. The scalability of these services is different from many other industries. Whether you have a fleet of three or 300 vehicles, the hardware and software setup remains largely the same. You may need to build in other features – like driver IDs – with larger fleets, but the services remain the same. At their core, GPS fleet tracking services allow a business to keep drivers accountable and get meaningful data on their fleet in real time. The services can be built out to adhere with reporting and compliance laws relevant to the trucking industry.
These services are ideal for the trucking industry, but they also make sense for delivery, ride-sharing and customer service industries. Basically, if you have multiple vehicles and want to learn more about your fleet to save money, you can use a fleet tracking service to fully understand how each vehicle impacts your bottom line.
State of the Industry
Digital platforms have replaced paper operations and hold both drivers and companies to a higher standard than ever before. With GPS fleet tracking software, it's harder to fudge data and easier to keep a close eye on how your fleet is being used. There are countless applications, from improving fuel efficiency to ensuring vehicle and driver safety.
The most important aspect of fleet tracking, however, is the increased flow of data. The reporting services mean fleet managers can get real-time data on their vehicles. You can leverage this opportunity in several different ways, but the big takeaway is that more information on your vehicles and drivers leads to better decision-making for your business. That's why, if you sign up for a fleet tracking service, you should make sure you use all the areas of your plan, not just understanding where your vehicles are at a given time. You can gather and analyze data to increase safety, optimize routes and hold drivers accountable. cceleration and seatbelt wearing. You can also track maintenance information with many of these services, and several of the companies in our review provide engine fault codes, which can help your mechanics quickly identify the problems that arise in your vehicle.
Agreements with fleet tracking companies are generally contract-based and involve plans tailored to your business's needs. Contracts usually run from 12 to 36 months and include a monthly service fee and a fee upfront for the devices. Some plans allow you to rent the devices, which means they roll the cost of using the device into your monthly fee.
We reviewed some companies that don't operate with long-term contracts. Instead, they charge clients month to month and provide an opportunity to cancel at any time. This is a different pricing model, but these firms provide flexibility for very small businesses and short-term service for larger ones. Some companies provide a trial period or money-back guarantee, allowing you to try the service without committing to a long-term contract.
We initially considered around 50 GPS fleet tracking companies. We came up with this initial list by identifying top industry players, companies currently on the Business News Daily vendor list, companies we found on other review sites and other reputable GPS fleet tracking companies. We whittled this list of 50 down to 32 by judging each company's web experience, reporting services and support options, and determining whether the company is geared for small businesses and based in the U.S. From this list of 32, we determined 11 companies that stood out as having great service. Some of the factors we considered were the type of tracking services, safety features, overall dashboard and interface, pricing and contract structure, and whether we had reviewed the company in the past.
From this list of 11 companies, we determined six best picks based on standout features in each company. We considered contract length, software usability, installation fees and setup, minimum vehicles required, software refresh time, safety details, GPS software, and customer reviews. We also did customer service inquiries via email and live chat with each of the 11 companies. We analyzed the six finalists based on more specific criteria related to their service offerings. For example, we delved more into contract length, cancellation policies, support options and software usability. We tested customer service via phone and did software demos for companies that allowed us to. For companies that couldn't offer demos, we analyzed video overviews of their software. The six final companies endured this test and hold up as our best picks for GPS fleet tracking services.
Below are all our reviews for GPS fleet tracking services. Our coverage includes reviews of the best for small business, best for midsize fleets, best value, best software, best safety features and best reporting.
As you search for a GPS fleet tracking service, you can do a few things to ensure you're signing up for a service that's ideal for your business. It's important to have your own needs in mind as you search for a service – you want to end up partnering with a company that can provide everything you need and scale with your business as it grows. Here are some other tips to keep in mind:
Trials: Some companies offer businesses a 30-day trial of their hardware and software. This is crucial if you're dealing with a company that only offers long-term contracts. Make sure you ask your sales representative if the company provides a trial where you can see how the services work directly for your business. Even if you're completely set on one company, take the trial and see how the fleet tracking services help your business.
Refresh time: It's also important to know that a lot of the software, while it's described as "real-time tracking," is not technically in real time. The software can refresh anywhere from every second to every three minutes, depending on which company you partner with. Of all the companies we reviewed, only Samsara and Fleetistics offer real-time, second-to-second tracking. The rest offer tracking between 30 seconds and two minutes, allowing breadcrumb trails as opposed to real-time tracking.
Hardware and software: The service offering generally includes hardware and software – your vehicles are outfitted with hardware devices that send data back to a central hub. This information is accessible via the software a company provides you. The hardware is usually plug-and-play devices that are about the size of a deck of cards and can be inserted into your vehicles' OBD II ports. More advanced hardware includes separate pieces that link with information centers in your vehicle. The software is usually cloud-based and can be used on desktops, tablets and smartphones.
Common GPS Fleet Tracking Service Questions & Answers
Have a GPS fleet tracking service question of your own?
My gut instinct is that if the trust level is that low, management is doing a poor job recruiting good people and earning the trust and respect of those employees. You have uncovered the tip of a much deeper issue.
I was looking at your website through your profile. Your business concept is for limited certain region only. Also, you expect your customer to order some time prior to deliver freshly prepared stuff. This is an excellent idea. But, you are missing those customers who do not have prior plan to order dinner i.e. unplanned, urgent and immediate delivery order!
Also, I suggest you to get an user friendly app prepared for your customers to enable them to order while they are on move i.e....