Verizon Connect is a full-service GPS fleet tracking company that provides small and midsize businesses with a wide range of tracking options. Connect is the culmination of three top industry players: Fleetmatics, Verizon Networkfleet and Telogis. Verizon owned all three companies and decided to combine them into one service. A highlight of this service is its scalability: With support from three reputable companies, Connect can provide distinct service packages based on your business's needs. It also offers both plug-and-play devices and more advanced hardware, depending on what you need. For these reasons, Verizon Connect is our pick for best GPS fleet tracking service for mid-size fleets.
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Pricing and Terms
If you partner with Connect, you have to sign up for a three-year contract. While some other companies we reviewed offer no contract, or one to three-year contracts, a three-year minimum is on par with industry services of this kind. Depending on what kind of hardware you opt for, you can either install it yourself or have Connect install it for you. You can use Connect's software on tablets, smartphones and desktops, which means you can manage your fleet from everywhere.
Standout feature: Connect's scalability is what sets it apart from competitors. Because it comprises different companies, it can provide your business with a distinct plan to meet your needs. As your business grows, Connect can grow with you. It's backed by Verizon, which supports fleets from two vehicles to tens of thousands. Connect also provides a customer service manager, so you can deal directly with the same person as your business grows over time.
Software: The type of software you use with Connect will depend on what kind of plan you sign up for. Because it has three separate offerings, it can vary largely based on fleet size. In all cases, Connect's software is intuitive and includes all the standard features. We weren't able to directly demo the software because our hypothetical small business was still in the early planning stages, but the sales representative told us that most small businesses use the Fleetmatics software. All three of the GPS offerings are backed by Verizon's map technology, in a departure from most other companies, which use Google. You can overlay traffic and weather data, and create geofences directly in this software. There's a 30-second refresh time, so you can stay up to date on where your drivers are at all times.
Safety: Verizon Connect provides driver score cards, safety management data, fuel efficiency information and vehicle maintenance logging. This allows you to streamline your fleet's safety and efficiency data, keeping both drivers and the community safe.
Alerts: You can set real-time alerts to stay informed of safety incidents. There are alerts for when a vehicle enters or leaves a geofence, and for when a driver harshly accelerates, brakes or speeds. You can also schedule reports to stay up to date on fleet health and vehicle maintenance. Verizon Connect offers extensive reporting and compliance services as well, so the service can scale to your business and adhere to government regulations.
Customer support: It offers a direct line to a dedicated customer service specialist for your business, who can help you if you run into technical or service-related issues. Only a few services we reviewed offer this feature.
Because this merger occurred around the same time this article was published (March 2018), there was limited info in terms of customer reviews. There isn't an established Better Business Bureau page yet, and we couldn't find reviews on Facebook or Google. Fleetmatics, Networkfleet and Telogis have varying reputations with the Better Business Bureau and customer reviews on Google and Facebook. Also, the three-year contract requirement is not ideal for very small businesses.
Editor's Note: Looking for a GPS fleet tracking system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.
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