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Verizon Connect is a comprehensive GPS fleet tracking solution that’s ideal for midsize fleets. Offering advanced reporting and scalability, the platform gives fleet managers full control over job allocation, safety and cost-driven fleet maintenance.
The needs of midsize fleets are more complex than those of smaller fleets. Fleet managers must automate as many job allocation, driver safety, vehicle safety and maintenance tasks as possible to stay on top of their countless responsibilities. Regulatory and legal compliance, nationally and at a state level, also becomes more challenging when the area covered is more expansive. Fortunately, the Verizon Connect platform’s built-in functionality is extensive and particularly suited to this market size, making it our choice for the best GPS fleet management service for midsize fleets.
Companies with midsize fleets need usable and actionable information to manage costs and improve efficiency. The costs of running vehicles and employing drivers at scale can be steep, and failing to manage the expenses properly can eat into profit margins — especially for haulers.
We like that Verizon Connect’s features are built to help businesses with midsize fleets organize workflows efficiently, stay on top of vehicle maintenance, manage drivers and technicians, and save money on fuel and wages. The system is particularly adept at mapping ideal routes for drivers and handling job scheduling.
Because of the volume of data obtained through Verizon Connect, fleet managers and administrators can create customized reports tailored to their business needs. We also like how the platform helps companies comply with state and federal laws and regulations, no matter where their drivers are. Verizon Connect is also scalable. As you add to your fleet and expand your geographical footprint, the system can grow with you. With all that in mind, we recommend Verizon Connect as the best GPS fleet management system for midsize fleets.
If you must also track assets such as plants, equipment and trailers, Verizon Connect can help you do so on the same platform as your vehicle fleet.
We like how easy Verizon Connect has made its system to use out of the box.
Simplicity was clearly a priority during Verizon Connect’s development process. We appreciated the following elements:
There is often a learning curve if you’re new to GPS fleet tracking systems, but Verizon Connect’s design and usability choices shouldn’t make it very steep.
Verizon Connect offers extensive online documentation featuring hundreds of articles, making it easy for business owners and their teams to familiarize themselves with the platform. (These online help resources are on par with what we detailed in our Azuga review.)
A collection of videos walks users through topics such as watching fleets in real time, setting up geofences, and using alerts and reports. We were impressed that you and your team can watch multiple training videos and even book live training sessions with customer support.
We appreciate how straightforward Verizon makes it to connect the platform to other apps, including enterprise resource planning software, many of the best CRM software solutions and the best online payroll services, through its comprehensive API. You can quickly integrate timesheets, driver performance data and work orders with your existing software while monitoring compliance and maintenance issues.
The Verizon Connect marketplace hosts 65 apps across 12 categories, including compliance, electric vehicles, insurance, fuel management and more. In-house apps also power fleet tracking, dashcam use, compliance management, asset tracking, commercial navigation and route optimization.
We also appreciate the ability to build custom workflow scripts in Verizon Connect, although you may require assistance from a third-party developer at an additional expense.
Verizon Connect’s app marketplace is noteworthy, but its offerings pale in comparison to the extensive integration options we detailed in our review of Motive.
From high-quality hardware to intuitive and functional software, the following Verizon Connect features make the platform particularly desirable for midsize fleets.
Route optimization and planning are integrated deeply into the Verizon Connect GPS fleet tracking solution.
Verizon Connect offers two types of artificial intelligence–powered dashcams: One monitors the road and the other provides a comprehensive overview of the vehicle and its surroundings. Both cameras perform well in low light and offer live-view capabilities for real-time monitoring, although direct audio recording is not supported.
Verizon Connect’s advanced dashcam setup includes cameras that capture views of the driver, road, rear and cargo area, giving fleet managers a well-rounded picture of what’s happening in and around each vehicle. The 360-degree system, available to U.S. customers, requires professional installation. A planned upgrade will add side-view cameras to help with safer lane changes and provide extra protection against theft or tampering.
HD video footage is stored for 90 days to support crash investigations or dispute false insurance claims. If an incident occurs outside a 4G area, footage is stored in the dashcam’s internal memory and automatically uploaded to the platform once a connection is reestablished.
The vendor’s Integrated Video app, which connects to the dashcam, is just one of many Verizon Connect apps available for fleet management. The apps are aimed at different user groups, but all help improve midsize fleet operations and efficiency.
The Verizon Connect team will deliver three gallons of gas or diesel to vehicles that run out of fuel (fuel cost not included) and tow broken-down vehicles up to 25 miles. Roadside assistance also covers dead batteries, tire changes, lockouts and vehicles stuck in snow, mud or ice. Winching is available only for light vehicles on paved public roads, and the service is limited to four calls per year. Although roadside assistance comes at an additional charge, it can be extremely valuable for midsize fleets.
Although almost all fleet management solutions likely will adopt AEMP 2.0 standards for telematics systems over time, we love how quickly and effectively Verizon Connect has integrated it into its platform. AEMP 2.0 integration offers the following benefits:
Verizon Connect supports a variety of vehicle types, including battery electric vehicles (BEVs) and plug-in hybrid electric vehicles (PHEVs). Available metrics for those vehicles include charge state, battery levels and specific EV alerts.
We love Verizon Connect’s driver safety focus, including the following functionalities:
We were disappointed that Verizon Connect no longer publishes pricing details for its fleet management plans — including the Reveal Starter and Reveal plans — on its official website. Previously, sources estimated the Reveal Starter plan at around $20 per vehicle per month, but we can’t confirm that with currently available information.
Businesses interested in Verizon Connect must contact the vendor directly for a custom quote based on their fleet’s needs. Pricing will vary depending on the number of vehicles in your fleet, the GPS hardware you want (e.g., plug-and-play trackers or dashcams) and various features. That may include geofencing, speed and location tracking, customizable reports, alerts, mobile apps, maintenance scheduling and dashboard analytics.
Optional add-ons that may enhance your plan include:
We like that Verizon Connect offers a free demo so you can explore the platform’s features, along with a 30-day risk-free trial that begins five days after hardware shipment. That gives you time to evaluate the system before signing a contract. Verizon Connect now lets customers choose their own initial contract term, with service continuing on a discounted month-to-month basis afterward, though a 36-month commitment remains the most common option and typically unlocks the deepest discount, especially when Verizon supplies and installs the tracking equipment.
While Verizon Connect offers customizable contract lengths, if you want a true no-commitment option from day one, check out Force, which offers a 30-day rolling contract with no long-term agreement required.
Here’s what you need to know about Verizon Connect’s implementation and onboarding processes:
Verizon Connect’s customer-service team provides 24/7 phone support, along with email and online ticketing. Live chat with a support agent is available Monday through Friday, 8 a.m. to 6 p.m. ET; a 24/7 self-service chat tool can also help with common tasks outside those hours. When you sign up, you’re assigned a dedicated point of contact for questions and issues — a nice plus. That level of personal assistance is notable in the fleet management industry.
The company’s online help center includes on-demand tutorials, live webinars and monthly blog posts highlighting new features and industry updates. Other resources include e-books, case studies, a glossary of fleet management terms and reports on the latest trends in fleet technology.
Verizon Connect offers 24/7 phone support (though live agent chat is limited to weekday business hours) — which we appreciate, but it’s not the only provider that does.
Two notable concerns we have about Verizon Connect are its contract terms and customer-service quality.
Choosing a GPS fleet management service can be tough, so we did some of the heavy lifting for you. We spent hours researching and analyzing the best GPS fleet tracking systems to identify the top solutions on the market. We looked at hardware, features, pricing and contracts, usability, refresh rates and customer support, and we got hands-on experience with demos and product videos whenever possible. When searching for the best GPS fleet tracking system for midsize fleets specifically, we focused on features such as scalability, customization, comprehensiveness, optimization and reporting.
Many GPS fleet tracking systems have a standard refresh rate of 30 seconds. If you need faster updates, however, check out our review of Samsara, which offers a one-second refresh rate.
We recommend Verizon Connect for …
We don’t recommend Verizon Connect for …
| Feature | Verizon Connect | Samsara | Azuga | FleetUp |
|---|---|---|---|---|
| Pricing | Contact vendor for a quote | Contact vendor for a quote | From $25 per vehicle per month | Contact vendor for a quote |
| Contract length | Flexible (36 months standard) | 36 months | Varies (36 months is most popular) | 30-day rolling |
| Refresh rate | 30 seconds | 1 to 30 seconds, depending on plan | 30 seconds to 2 minutes (15 seconds costs extra) | 10 seconds |
| Hardware type | Plug-and-play or hardwired | Plug-and-play or hardwired | Plug-and-play | Plug-and-play or hardwired |
Verizon Connect is a GPS fleet tracking solution that monitors fleet operations, including driver performance and vehicle maintenance. Fleet managers can use the insights gained from Verizon Connect to improve driver safety and performance, optimize fuel usage, maintain vehicles and assets, and boost overall productivity and efficiency.
Verizon Connect systems support 256GB SD storage cards. That enables up to 170 hours of road-facing footage or 115 hours of dual-camera recording to be safely stored. Devices can also be fully rebooted without any data loss.
Verizon Connect is one of the world’s largest providers of GPS fleet tracking services, with approximately 3,500 employees across 18 countries. The company was formed through the merger of Telogis, Verizon Networkfleet and Fleetmatics.
Yes. Verizon Connect provides ELDs so businesses can comply with hours-of-service legislation.
Verizon Connect updates vehicle or asset locations approximately every 30 seconds, depending on your equipment and subscription level.
When a new driver joins your fleet, you can easily add them to your Verizon Connect account. Go to Account Profile > Admin > Drivers > Create a New Driver and enter the required details, such as the driver’s name, driver’s license number, employee ID and contact information. If you want to track the driver for ELD compliance, be sure to select the ELD Compliant box.
To add an existing user as a driver, navigate to Account Profile > Admin > Users and Roles > User List. Edit the user’s information, make any necessary updates and save your changes.
Neil Cumins contributed to the reporting and writing in this review.
