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Force by Mojio Review

Mark Fairlie
Mark Fairlie
business.com Contributing Writer
Updated Oct 31, 2022

Force by Mojio provides GPS fleet tracking services to companies with up to 30 vehicles. It spotted a gap to create a service specifically for smaller businesses that either deliver packages or provide services to local homes and businesses. From its detailed tracking to real-time alerts, Force by Mojio takes driver safety and performance seriously. With a 10-second refresh rate, informative trip histories and affordable pricing, Force is our top pick for driver accountability. And with a Housecall Pro integration as the cherry on top, we believe Force is one of the best GPS tracking services on the market.

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Force by Mojio

The Verdict

From its detailed tracking to its real-time alerts, Force by Mojio takes driver accountability seriously. With a 10-second refresh rate, detailed trip history, and affordable pricing, Force is our best pick for driver accountability.

Force by Mojio Editor’s Score: 8.7/10

Contract length10.0
Price10.0
Refresh rate9.9
Customer service4.0
Hardware type9.0
Functionality9.0

Why We Chose Force by Mojio as Best for Driver Accountability

Force by Mojio dashboard

Force’s dashboard is minimalist and easy to use for vehicle tracking. Source: Mojio

Force by Mojio is competitively priced, and its suite of features, although not as comprehensive as other GPS tracking providers, helps small businesses manage their vehicles and drivers better. Driver accountability and safety, in particular, are Force’s biggest priorities. Whenever a vehicle is in motion, the system continuously assesses driver behavior. Drivers are scored out of 100 for each trip they make, and each trip contributes toward a rolling average. Force’s RoadScore shows you which drivers need more training and gives you the opportunity to reward the safest drivers.

The platform alerts you to hazardous or unauthorized behaviors in real time, like if a driver enters or exits their geofenced area, unplugs their tracking device or engages in unsafe driving like speeding. The system stores detailed trip histories with start and end times, mileage, speed, routes, and driving behavior. These functions make Force the best GPS fleet tracking service for businesses concerned about driver accountability.

Did you know?Did you know? Force is one of two providers in our overview of the best GPS fleet tracking services that don’t incorporate a dashcam. The other is Jobber.

What We Like About Force by Mojio

  • Force’s RoadScore tool enables you to identify and reward your safest drivers.
  • The ability to share live driver locations builds trust with customers.
  • The pricing is very attractive, as is the ability to leave the service with just 30 days’ notice; many competitors tie businesses up for three years.

What We Don’t Like About Force by Mojio

  • Force’s limit of 30 vehicles may be a deal-breaker for ambitious small companies planning to grow their fleet.
  • Dashcams are an increasingly common feature among GPS fleet tracking vendors, but Force doesn’t provide them.
  • While the Housecall Pro integration is great, businesses would benefit from additional native integration options with other third-party companies.

Ease of Use

Once you’ve activated and registered your GPS tracking devices, you connect to Force’s browser-based desktop dashboard (no download required). For mobile operations, there are apps for both iOS and Android devices. The dashboard interface is minimalist, pleasing to the eye and easy to use. In our Azuga review, we deemed Azuga the easiest-to-use platform, beating out Force purely because it packs in more features with high usability.

If you want to use Force’s tracking data in other apps or programs, the vendor has five different software development kits available: one each for Android and iOS, and in PHP, JavaScript and C# languages. However, at the time of writing, the code had not been updated for a while, and the Mojio developers’ site was down. If API access is important to you, we recommend checking with the company on its current state before signing up.

Force by Mojio Features

Force’s value proposition is particularly well positioned and well executed for its target market – smaller businesses providing deliveries and services to domestic and commercial clients in their local area.

Tracking and Reports

Force by Mojio fleet data

You can track and manage driver and fleet data on the dashboard. Source: Mojio

The Force dashboard’s control panel is on the left, showcasing links to six categories: vehicles, drivers, services, geofences, reports and alerts. You can click on “Vehicles” to add new vehicles to the system. You can also add vehicles to particular fleets, such as groups of vehicles covering different geographical areas. When adding a vehicle, you can record details like the VIN, the IMEI number of the onboard diagnostics division, odometer reading, license plate number, and make, model and year. Click on individual vehicles to see trip histories, length of time parked between jobs, mileage, battery levels, how much fuel is left in the tank and more.

Force also keeps maintenance records for each vehicle. The tracker’s OBD-II connection alerts you if a warning light comes on and why. You can set up alerts to prompt tire rotations, oil changes and the like to keep on top of maintenance.

You can create profiles for individual drivers, adding them to a specific fleet and vehicle. It’s easy to change these if your driver starts using another vehicle. The dashboard records all trips made by a driver (including start/end location and time, the trip length in time and distance, average speed and their RoadScore). You can check individual trips and drill down into specific trip RoadScores for instances of hard cornering or braking, speeding, and rapid acceleration. This data can also help improve productivity.

Hardware

Force by Mojio hardware

Force’s hardware plugs directly into your vehicle. Source: Mojio

We love that Force doesn’t charge for hardware on top of subscription fees, as other providers in this space unfortunately do. Their GPS tracking device slots into the OBD-II port of modern vehicles (post 1996) and sends GPS, vehicle diagnostic, fuel and battery level, driver behavior (like hard braking, aggressive cornering and harsh acceleration), and physical disturbance data to your dashboard via 4G cellular networks. Force’s hardware sends data back every 10 seconds. However, unlike a number of competitors, Force doesn’t incorporate dashcams, so videography isn’t an option.

TipTip: If you need faster data refresh rates, consider getting a quote from Samsara, which sends updates every second. Learn more in our detailed Samsara review.

Mobile App

The main Force app is designed for owners or fleet managers to keep track of vehicle location, monitor the health of vehicles, and display driver safety certificates and details of trips made by drivers. The mobile driver app is considered optional, though, so vehicle operators may need to use GPS navigation on their own phone (or a company phone) to take the shortest route to different jobs. This means you’d have a little less control over your fleet than with other GPS tracking providers.

Driver Safety and Accountability

For whatever Force lacks in other features, driver safety and accountability are where it really shines. On each trip and overall, Force uses journey data to create its RoadScore safety metric. Drivers are scored out of 100, losing points for speeding, rapid acceleration, and abrupt braking and aggressive cornering. The time and location of each instance of unsafe driving are recorded.

You can set the system up to alert you to a crash, speeding and vehicle theft, as well as if someone bumps into your vehicle, breaks into it or tows it away. Based on a driver’s average RoadScore, you can identify whether they need additional training or have earned a reward for safe driving behavior. And because drivers know they’re being monitored, they’re motivated to perform well and complete their jobs in a timely, safe manner.

You’re also able to demonstrate to customers that you deliver as promised by sharing live location links so they can track their driver and see estimated arrival times. In that way, customers can see that you’re accountable and transparent, and you can hold your drivers accountable too. In fact, Force will even let you know if a driver has unplugged their vehicle’s GPS tracking device. [For more on driver accountability, learn about the Department of Transportation’s background checks.]

Vehicle Efficiency and Maintenance

Force detects diagnostic trouble codes in your fleet and alerts you immediately. If a vehicle develops an issue, Force’s in-vehicle hardware sends the code back in the form of an alert to your desktop dashboard or app explaining what’s wrong. You’ll also be alerted to any manufacturer recalls or, for instance, if the oil level is low. You can also use the app to scan vehicle tires to monitor tread depth and check for defects.  With these preventive maintenance tools, you can keep your fleet running smoothly.

Housecall Pro Integration

Force by Mojio Housecall Pro

Force’s integration with Housecall Pro is ideal for businesses in home service industries. Source: Mojio

Housecall Pro is a small-scale enterprise resource planning (ERP) platform for home service businesses like electrical contractors, plumbers and HVAC companies. The software includes a calendar function, dispatching functionality, and estimates and invoicing so small business owners in the home service industry can operate with ease. Given Force’s target audience, integrating its fleet tracking solution with Housecall Pro’s ERP system is very smart and very helpful.

Through this integration, Housecall Pro users can access Force’s features and data. You can send messages to let customers know your representative is on their way as well as schedule and move around appointments more efficiently to fit more jobs in. Combining the best of both programs allows you to streamline operations and keep different aspects of your business in sync.

Force by Mojio Pricing

Force charges $18 per month per vehicle, and it’s the most competitively priced provider we reviewed. The subscription price includes a plug-and-play tracking device and all of the platform’s features; there are no additional fees for extra services. There are also no shipping fees to pay on tracking devices. We really appreciate how honest Force is about its pricing and that its services are so budget-friendly.

Like Samsara, Force is one of the few GPS fleet tracking vendors that offer a free 30-day trial, so you can test the system to see if it’s the right solution for you. But here’s where Force one-ups its rival: Whereas Samsara will lock you into a three-year agreement if you want to continue after the trial period, Force has no contracts at all. We love that you can cancel the service with just 30 days’ notice, regardless of whether you’ve been signed up for six months or six years.

Implementation and Onboarding

Getting started with Force is simple. Once you’ve subscribed to the service, the company will send you the GPS tracking devices you ordered. You’ll receive setup instructions by email, and the process is straightforward. With the vehicle switched off, you’ll plug the device into the OBD port and then go for a short drive to initialize it.

You then sign into the Force dashboard using the logins you were sent, click the activation link associated with the device and your fleet will appear in the software. After that, you can start pairing your vehicles with the platform, adding information about them and your drivers. What’s more, Force insists traditional training to use its service isn’t necessary because of how intuitive the system is. However, if you do need help implementing the technology and onboarding your team, it’s recommended you call the vendor and speak with one of its support agents.

Customer Service

You can call, email, send a ticket or do a live chat with the Force customer service team between 9 a.m. and 9 p.m. ET on weekdays. No support is currently offered on weekends, even though some of Force’s competitors deliver 24/7 customer service.

For support outside the company’s open hours, there is an online help center with sections on getting started, using the service and troubleshooting. However, there are only about two dozen articles, many of which are no more than two to three paragraphs long. Consequently, Force’s knowledge base pales in comparison to those of other providers. See our review of Verizon Connect to find out why that vendor, which we deemed the best for midsize fleets, stands out in the customer service department, and check out our FleetUp review to learn why we named that provider the absolute best for customer support.

FYIFYI: Commercial car insurance is a must-have when operating a fleet. Find out the top insurers at AutoInsurance.com.

Limitations

Force doesn’t sell its services to large fleets (or even fleets with oversized vehicles). On the contrary, the company has a 30-vehicle maximum and traditionally favors vans and pickup trucks. But many successful businesses operating in specific geographical areas want to grow bigger than 30 vehicles as they expand to new locations. Force won’t be able to serve them if they do, and if a growing organization starts off with this vendor, it may be forced (no pun intended) to switch providers down the line. That’s enough to make you think twice about signing up with Force in the first place.

It’s also very surprising that a GPS fleet tracking service emphasizing driver safety and accountability doesn’t use dashcams. The cameras used by many of Force’s rivals are powered by artificial intelligence and can record both inside the driver’s cab and the road ahead. This is extremely valuable for monitoring driver behavior and managing trips, so it’s disappointing that Force doesn’t have this tool. Force is also lacking the many native integrations offered by companies like Samsara and Azuga.

Methodology

When evaluating the top GPS fleet tracking services, it was important that all vendors had a focus on driver safety and accountability. While each provider uses slightly different tools for this, Force by Mojio and its RoadScore component, along with its other accountability functions, really stood out the most. We also factored in other criteria, such as pricing, ease of use, hardware and software, mobile access, and customer service. We further considered the types of industries served, fleet size and online distinction, such as Better Business Bureau accreditation and customer reviews. [Find out more about choosing a GPS fleet tracking solution.]

Force by Mojio FAQ

Which small businesses use Force by Mojio?

Small businesses that use Force by Mojio include HVAC companies, cleaning contractors, construction firms, construction contractors, couriers, electrical contractors, junk removers, landscapers, lawn and tree care companies, painters, pest controllers, plumbers, pool and spa service providers, restoration companies, and roofing contractors.

How is Force by Mojio different from other fleet tracking products?

Force is different from other fleet tracking products in that it is geared toward small and midsize field and home services companies concerned about ensuring driver safety and accountability. The vendor emphasizes the safety features and functionality most needed by its target clients.

How can you use RoadScore to hold drivers accountable?

You can use RoadScore to hold drivers accountable by letting the Force system calculate scores based on driver performance. Quality driving earns higher scores, while risky behaviors like fast cornering and abrupt hard braking, rapid acceleration, and speeding cause reduced scores. With this information, business owners can let drivers know exactly how they’re performing and offer coaching, incentives or rewards to ensure vehicle operators meet the company’s high standards.

Why does Force let customers track drivers’ movements?

Force lets customers track drivers’ movements for accountability and convenience. Whether waiting for a business delivery or home service, people often feel left in the dark when it comes to estimated arrival times. With live location links, Force allows customers to see exactly where the drivers headed their way are on the route. This transparency keeps the customer informed, strengthens the client relationship and shows that you’re committing to delivering as promised.

Bottom Line

We recommend Force by Mojio for …

  • Businesses seeking driver safety and accountability tools.
  • Companies needing contract-free fleet tracking services.
  • Home service companies that can benefit from the Housecall Pro integration.

We don’t recommend Force by Mojio for …

  • Businesses with fleets currently exceeding or that could one day exceed 30 vehicles.
  • Organizations requiring vehicle dashcams.
  • Companies using very large vehicles like 18-wheelers (Force is more commonly used with vans and pickup trucks).
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Force by Mojio

The Verdict

From its detailed tracking to its real-time alerts, Force by Mojio takes driver accountability seriously. With a 10-second refresh rate, detailed trip history, and affordable pricing, Force is our best pick for driver accountability.

Mark Fairlie
Mark Fairlie
business.com Contributing Writer
Mark Fairlie has written extensively on business finance, business development, M&A, accounting, tax, cybersecurity, sales and marketing, SEO, investments, and more for clients across the world for the past five years. Prior to that, Mark owned one of the largest independent managed B2B email and telephone outsourcing companies in the UK prior to selling up in 2015.