Call center services don't typically post their pricing online, because what you pay is determined by the specific services you select and your average monthly call volume.
If your business is highly specialized (or is based in a specialized industry, like a medical practice), or you need knowledgeable agents or agents to work exclusively on your account, that also affects your pricing. Inbound services, such as customer service calls and taking orders over the phone, tend to be less expensive than outbound services, such as lead generation calls.
Providers use different pricing models. Some charge per call or per minute, while others charge a monthly fee, which may be tied to a certain number of call minutes per month, with a smaller per-minute fee charged for call overages. Others offer pay-as-you-go plans where you pay an advance plus the call time you use.
As you evaluate services, make sure you are crystal clear on the pricing model the company uses, how it works, what features or services are included in your plan and what costs extra. For example, if a company charges by the minute, you want to find out if it bills in intervals, such as 1 second, 6 seconds or 12 seconds. You also want to find out if there's a minimum call time and if the agent's post-call actions (such as entering notes about the call into the system or relaying messages) count toward your minutes.
Various fees and upcharges apply. When you call for price quotes, ask about upfront fees (such as a fee for setting up your account) and any recurring and incidental fees (such as overages or holiday rates) that you may be charged. Before selecting a service, ask the provider if you can review the contract in advance so you're aware of all possible fees.