The Best Call Center Services of 2019

by Adam C. UzialkoLast Modified: January 2, 2019

Home / Marketing / Sales

Intro

Best Picks

Trends to Watch

Pricing

Reviews

Methodology

Best Call Center Services

Which Service Is Right for You?

Issues to Consider

How Do Call Centers Work?

What Are the Benefits of a Call Center?

Common Call Center Service Questions & Answers

Map

Services

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The Best Call Center Service Comparisons

In today’s digital-first world, it can sometimes be easy to neglect more tried and true channels. Websites, email and social media all seem to take priority over channels like direct mail and phone lines. However, your phone-based customer service is critical to retaining customers and cultivating brand loyalty, and outbound telemarketing campaigns can still yield significant results for your company. But what can you do if all your time and effort is going towards running the day-to-day operations of your business?

Enter call center services. Call centers allow you to outsource the management of your phone lines, from inbound services like order taking, appointment setting and general customer service to outbound telemarketing campaigns focused on building brand awareness. Your phone lines remain an important touchstone for interacting with your customers and potential leads, so it’s important to have a polished, professional presence on the other line. Call centers enable you to do just that without disrupting your workflow.

Best Picks

Best Overall

Outbound Services

Medical Practices

Best for Low-Volume Businesses

Inbound Services

Best Overall Call Center Service

TeleDirect

TeleDirect is our best overall pick for call center services because it offers both inbound and outbound services plus additional features like interactive voice response, email management, and live web chat support. TeleDirect's pricing model is unique in that you purchase minutes on an as-needed basis, which roll over month to month so long as you use 29 minutes of service each month.

TeleDirect offers bilingual English and Spanish support, HIPAA-compliant data security, and access to complete call center reporting metrics through a real-time dashboard on a web portal. Reporting includes calls answered, which agent answered the call, call duration and access to a complete audio recording of the call.

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Best Call Center for Outbound Services

Five Star Call Centers

Five Star Call Centers offers an array of services that make it the best solution for businesses needing an outbound calling solution. It offers comprehensive outbound services, including upselling, cross-selling, recruiting, market research, cold calling, direct mail follow-ups and fundraising. Five Star will also help you craft your campaign, from script design to organization. Its personalized service and direct campaign assistance make it our best pick for outbound call center services.

Few other call centers matched the services Five Star offers, even though it maintains a high minimum of $3,000 per month. The company customizes its services to suit the needs of the businesses it works with and doesn't require a long-term contract. On top of its strong services and customized service, Five Star boasts exemplary customer service, with friendly, responsive, and informative representatives.

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Best Call Center for Medical Practices

Specialty Answering Service - Call Center Services

Specialty Answering Service is our pick as the best call center for medical practices. It offers one of the most experienced, HIPAA-compliant medical answering services maintained by any of the companies in our review.
The company has a range of pricing packages, making it a versatile company that can cater to small and large practices alike. Beyond basic answering services, Specialty Answering Service provides inbound and outbound services plus email management and live web chat support.
Specialty Answering Service has exceptional customer service – it has an A+ rating from the Better Business Bureau. It is also one of the most transparent companies we evaluated. It has extensive information available on its website plus other materials available upon request to help you make an informed choice about whether Specialty is right for your practice.

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Best Service for Low-Volume Businesses

Signius Communications

Signius Communications is our best pick for low volume businesses. It offers a simple, straightforward and cost-effective service and excels at inbound call services. While the company doesn't offer any outbound call services or features like email management, live web chat, or interactive voice response, it focuses heavily on customer support services and order entry and processing for clients. Moreover, it has some of the lowest-cost plans available at rates of about $1 per minute, catering to the underserved low-call-volume market.

Signius also offers a monthly subscription and typically does not charge setup fees, unlike most call centers. It also provides robust reporting updated daily at no extra cost to clients. Signius Communications offers excellent customer service. It can walk you through your various options and help you create a script for your calls.

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Best Call Center for Inbound Services

1-888-GO-ANSWER

1-888-GO-ANSWER is our best pick for an inbound call center due to its services, exceptional customer support and competitive pricing structure. 1-888-GO-ANSWER offers multiple pricing packages that support any call volume, from 100 minutes to beyond 10,000 minutes. If one of their pricing plans doesn't suit you, you can negotiate a custom plan that includes the services you need at the call volume you experience.

1-888-GO-ANSWER also offers outbound services, including customer follow-ups, market research and lead qualification if you provide a list of pre-captured contacts. Beyond its exceptional inbound services, 1-888-GO-ANSWER is a great all-around partner and should be considered a contender by any small, mid-sized or large business needing to outsource its calls.

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Editor's Note: Looking for a call center service? We can help you choose the one that's right for you. Use the questionnaire below to have our sister site, BuyerZone, provide you with information from a variety of vendors for free:

Call center services do more than simply pick up the phone. They handle incoming calls for customer service, tech support and order processing, of course, but many also manage appointment setting, lead generation and other outbound calling tasks.

However, choosing a call center can be difficult: There are dozens of companies to choose from, and you need to evaluate multiple factors, including price, contract, range of services, and quality of customer care. Making the wrong choice is gambling with your customers' loyalty.

Additionally, if your business is in a heavily regulated industry, you may need a call center that specializes in working with businesses like yours and has the necessary certifications as well as special training or licensed agents. For example, if your business is a medical practice, you want call centers that are HIPAA compliant.

We want to help you choose the call center that's the best fit for your business. TeleDirect, Specialty Answering Service, 1-888-GO-ANSWER and Xact Telesolutions are our best picks. These companies are U.S.-based and provide both inbound and outbound calling for businesses in multiple industries.

Call Center Trends to Watch in 2019

Artificial intelligence (AI) is quickly making its way into many familiar systems, often acting as an augmentation to human ability rather than a replacement for it. Oftentimes, we don’t even know AI has taken the reins, as it runs in the background contextualizing data and automating the more mundane tasks needed to keep the lights on.

It’s no different in the world of call centers, where AI is already making a bit of a splash. Certainly, AI has and continues to be used for contextualizing the massive amounts of data captured by call centers, but it’s starting to go a step further. Predictive analytics, the ability to determine which customers are most likely to buy, for example, is becoming a powerful use case for AI in the call center industry. It can also be used to hold agents accountable for their performance and help flag agents that might require additional training or correction.

The evolving mechanism behind these trends are speech analytics driven by natural language processing (NLP.) NLP allows machine learning algorithms to analyze and understand speech patterns and tonality to make determinations about intent and then predict future actions accordingly. What used to require human intuition and weeks of work now takes significantly less time and can largely be automated. The introduction of AI really has one major goal in mind: to make call centers more effective for their clients and drive results. Look for more call centers to incorporate advanced AI into their services and consider asking about how your call center partner uses cutting edge tech to go above and beyond for you.

Pricing

Call center services don't typically post their pricing online, because what you pay is determined by the specific services you select and your average monthly call volume. If you need agents to be knowledgeable about your industry or to work exclusively on your account, that also affects your pricing. Inbound services, such as customer service calls and taking orders over the phone, tend to be less expensive than outbound services, such as appointment setting and lead generation calls.

Call center providers use different pricing models. Some charge per call or per minute, while others charge a monthly fee, which may be tied to a certain number of call minutes per month, with a smaller per-minute fee charged for call overages. Others offer pay-as-you-go plans in which you pay an advance and only pay for the call time you use.

As you evaluate services, it's important to understand which pricing model each company uses, how it works, what's included and what costs extra. For example, if a company charges by the minute, you want to find out if it bills in intervals, such as one second, 10 seconds or 15 seconds. You also want to find out if there's a minimum call time and if the agent's post-call actions (such as entering notes about the call into the system or relaying messages) count toward your minutes.

Call center services may charge various fees and upcharges. When you call for price quotes, ask about upfront fees (such as for setting up your account) as well as any recurring and incidental fees (such as overages or holiday rates) that you may be charged. Before selecting a service, you should read the company's contract to make sure you're aware of all possible fees.

Reviews

Below are all of our reviews for call center services and related categories. Our coverage also includes reviews of the best telemarketing services. See all of our reviews below.

Negotiation Tips

Because you'll most likely be working with a sales agent to design your service plan, you may be able to negotiate pricing, terms or services. Here are some pointers to help you get a good deal.

First, figure out what you need. Before you call any companies for quotes, you should know your average monthly sales volume and exactly what you need the call center to do so you get accurate quotes.

Get a ballpark idea of how much call center services cost. Although most companies don't post their pricing online, some do. Examine pricing tiers, fees and included services, then consider which would best align with your business. Use this information as a gauge as you evaluate additional companies.

Gather price quotes from at least three companies. In addition to monthly rates, ask how much it costs to get set up, how long the contract is, what fees you'll pay and if there are any monthly minimums. Ask if the company is running any specials or promotions. Finally, ask the sales agent to email you a quote or bid and a contract to review.

Compare rates, fees, contract terms and services. Read the contract and talk with the sales rep from the company you think is the best fit for your business. Ask about any fees you don't understand or that weren't disclosed in the quote. If you were quoted lower rates, fewer fees, better terms or bonus services elsewhere, ask if there's anything he or she can do to match them.

Finally, use the free trial period to make sure the service would help your business. During the trial, make several test calls so you can experience the call center's services firsthand. If there are issues, work with your sales rep or the customer service team to get them corrected and evaluate whether the company is easy to work with. If you're pleased with the trial and satisfied that you're getting a good value, go ahead and sign up. Otherwise, consider the next company on your list.

Our Methodology

We take the process of recommending vendors seriously, so we invested substantial time in researching various call center services and their features. We gave each company equal consideration. 

We started the process by coming up with a comprehensive list of vendors that offer call center services. To do this, we searched the web and consulted other lists and reviews of the most popular vendors. We ended up with a list of about 50 call center services to examine further.

From there, we visited the websites of each vendor to compare pricing and features. We looked at all the details, including inbound services, outbound services, invoice requirements, call minimums and additional features. We used this information to narrow down our field of candidates to 15 finalists. 

Next, we contacted all the services we were considering, posing as a customer. We wanted to go beyond the marketing rhetoric and get a feel for how the companies handle actual customer interactions. We asked each customer service rep the same set of questions about features, options and pricing, and we noted our reactions to the experience. Company representatives who were friendly and forthcoming got higher marks, and those who were less than helpful or too pushy scored lower.

For our overall best picks, the decision came down to which company offered the best balance of affordability, useful features and effectiveness of call center agents.

Best Call Center Services

Below are the criteria we looked for when evaluating call center services. Customer support is critical, because call center representatives are ambassadors for your company, and their interactions with your customers directly affect your business.

Services Offered. The best call center companies provide several types of inbound and outbound calling services. If you need help reaching customers, look closely at the call center's outbound calling services. Many companies assist with lead generation, market research, seminar and event registration.

However, inbound calling services are critical too. Some popular inbound calling services are customer assistance and technical support for a program or software. Not every call center offers inbound services, but companies that offer customer and technical support and are worth checking out.

Campaign Success Features. There are many different aspects of call center services that influence your goals and campaign. Look for a call center solution located in the U.S. Many call center services are located overseas and hire employees for whom English is a second language. This may be an issue if your customers have a difficult time understanding and communicating with representatives, frustrating them and costing your business money. Every company on our list is based in the U.S. and employs native English speakers.

Another tool that can contribute to a successful campaign is script development. A well-developed script makes or breaks a phone call. The best call center services help you create the perfect script for representatives to follow when speaking with your customers. This preparation helps call center reps provide knowledgeable, professional customer service to your clients. It also ensures that the representatives deliver consistent information, which is important for marketing and sales.

Reporting. As with any type of marketing campaign, it's important to track the results of your efforts to measure your progress. Many call centers provide call completion and refusal reports.

A call completion report shows how many agents were able to complete the entire script with a customer before the call ended. A refusal report shows the number of agents who were not able to complete the script or how many individuals declined to make a purchase or take the survey. Many companies also offer customizable reporting options, so you can receive key statistics on the progress of your campaigns.

The frequency of reports is another important factor, especially if you are contracting with a call center on a time-sensitive campaign. Many call center companies give you the option of receiving daily reports so you stay abreast of your campaign.

Help and Support. The support you receive from a call center service is critical. After all, call centers will be interacting with your customers, and you want them to receive the best assistance possible.

If you have a question or problem, it's critical that you're able to reach the call center service quickly and easily. All of the services on our list provide telephone and email support, and a few provide live chat. In addition, many call center services have online resources such as FAQs and articles for finding answers on your own.

Which Call Center Service Is Right for You

Your business type and calling needs ultimately determine which call center service provider is right for you. Some issues to consider, however, are how many outbound calls you want the call center service to make or the volume of inbound calls the service can expect.

Also, if you're not looking for outbound callers, you may want to partner with a service that operates as a call center for your company and takes incoming calls from customers. Or perhaps you need a service that actively contacts customers and follows up on leads.

In addition to understanding the needs and goals of your business, consider the following:

Necessary Call Center Tools When looking for a call center company to partner with, some services you may want to take a closer look at include business-to-business calls, lead generation and market research. Each of these tools are imperative for running a successful call center campaign that can grow your business – all of the companies on our lineup offer them.

Business-to-business calls help you develop relationships with new clients, including other businesses. Lead generation is important, because it builds leads for your company and follows up with potential customers to convert them into sales. By outsourcing your business-to-business calls and lead generation, you can save your in-office staff valuable time so they can focus on other aspects of your company's daily operations.

Market research is another valuable practice that can save you money when it's outsourced correctly. A call center service will conduct surveys of your target audience and gather data for you.

Call Center Services Contracts Some call center services have minimum requirements you must meet for each campaign. These requirements can include a minimum time commitment as well as a minimum number of calling hours within a defined time frame.

You want to carefully review and consider the contract before signing on with a call center solution. Some companies may not require a long-term contract but, instead, require a minimum number of calling hours. For example, you might have to agree to at least 100 hours of representatives interacting with your customers.

Before agreeing to engage with any call center service, understand the requirements. If you fail to meet them or break your contract early, you could be charged a fee or for the hours remaining in your contract, even if you have not used them.

Issues to Consider

Call centers can be great resources, but they're not always necessary. Use our checklist to see if you should seriously investigate call center services. If several of these statements are true, it might be worth trying a call center solution.

My employees and I spend too much time answering phone calls.
My company is losing sales because we don't have time to follow up on leads.
I don't have time to run my business because I must focus on answering customer questions.
We miss many customer calls because the phone lines are busy.
It takes my team longer than 24 hours to return customer phone calls because there's so much to do.
We have a hard time keeping track of appointments.
My team doesn't have time to call and remind clients about upcoming appointments.
Several of our customers speak languages other than English, but none of my staff can assist them.
I know we need help, but I don't think we have enough work to hire a full-time receptionist to answer phones.
Customers often call in for help placing orders, but we don't have the extra time to guide them through ordering processes.
We want to improve our customer service, but we don't currently have the resources to do so.
Our customers call at all hours, but we can't always answer the phones when our clientele needs us.

How Do Call Centers Work?

The companies in our review are U.S.-based and available 24/7. All of them have at least some bilingual agents who speak Spanish as well as English, and several companies in our review can help your customers with other language needs.

You can instruct your call center service representatives to do any number of things with your calls. They can simply take messages from inbound calls or transfer your calls to you, they can set appointments and help with order processing, or you can have the call center agents handle the technical calls themselves with a custom script for your business. By working with the call center service, you can create a script specifically for your business and industry. Some companies charge an extra fee for custom scripts, especially for complex ones. Keep this in mind when shopping for a call center service.

You can have the call center perform outbound calls as well as take inbound calls. Outbound calls can include surveys, scheduled calls to customers for follow-up purposes, lead generation services and even cold calling, though some call centers no longer participate in cold calling if you do not have the customer's information in your system already.

What Are the Benefits of a Call Center?

Call centers free up your and your employees' time so you can focus on important aspects of your business while others handle your phone calls. A call center is a good way to improve your customer service without taxing your current resources, and it's a cost-effective solution, especially if you purchase a plan that lets you pay for minutes you use as you go.

Call center services also help you close sales since someone is available to assist with order processing and appointment setting. You can also have call centers follow up with your customers and work on converting leads into customers.

State of the Industry

Customer service is an important part of your business, no matter your industry or whether your clientele consists of consumers or other businesses. As a cost-effective alternative to staffing an in-house customer service team, many businesses hire call center services to communicate with their customers.

Phone continues to be the main communication channel for most businesses. According to Deloitte's 2017 Global Contact Center Survey, 64 percent of contacts are made via phone. However, when it comes to calling customer service, no one likes waiting on the phone. In a 2017 study of U.S. consumers conducted by Arise Virtual Solutions, nearly two-thirds of the 1,500 people polled said they would only wait on hold for two minutes before hanging up. When choosing a call center, average wait time is an important factor to consider. Our top pick for best call center services answers the phone in 11 seconds, on average.

Consumers are also reaching out for support via email, chat and social media. Alternate communication channels are expected to grow in popularity, and many call centers offer services to manage these channels for clients. Some companies have rebranded themselves as contact centers to better reflect the services they provide.

International vs. U.S.-based call centers. Although typically more expensive than international companies, most businesses prefer U.S.-based call centers because customers find it easier to resolve issues, especially complex ones, when there isn't a language barrier. Talkdesk cites a study by the CFI Group that found customer service issues were resolved 88 percent of the time when callers could clearly understand customer service agents and only 45 percent of the time when the caller had difficulty understanding the agent. For this reason, most companies have agents on staff that fluently speak Spanish and other languages.

Call Centers and Answering Services Infographic

Understanding Call Centers and Answering Services — Credit: Grant Reinero

41 S Grant Ave

Columbus, OH

DRS Acquisitions

833 Main Street South

Sauk Centre, MN

DialAmerica

960 MacArthur Blvd,

Mahwah, NJ

Executive Boutique

Cebu IT Park

Cebu City,

GenSales

6444 E Hampden Ave

Denver, CO

Global Response

777 South State Road 7

Margate, FL

OPK Telemarketing

7900 East Union Ave

Denver, CO

Premiere Response

5901 West Side Ave

North Bergen, NJ

Signius Communications

7 Elk Street

New York, NY

Sound Telecom

244 5th Ave

New York, NY

Specialty Answering Service

1006 W 9th Ave

King of Prussia, PA

Stafford Communications Call Center

309 South Street

New Providence, NJ

TeleContact Resource Services

6436 Oakdale Road

Riverbank, CA

Telemarketing.com

3930 Commerce Ave

Willow Grove, PA

Transcosmos America, Inc.

879 W 190th St

Gardena, CA

West

11808 Miracle Hills Drive

Omaha, NE

Ansafone

101 NE 2nd St.

Ocala, FL

1-888-GO-ANSWER

401 Franklin Ave.

Garden City, NY

AnswerConnect

P.O. Box 4000

Portland, OR

BPO American

2355 Hwy 101 South

Greer, SC

OnBrand24

100 Cummings Center

Beverly, MA

Five Star Call Centers

4901 E 26th St.

Sioux Falls, SD

TeleDirect

3947 Lennane Drive

Sacramento, CA

Xact Telesolutions

255 Primera Boulevard

Lake Mary, FL

PATLiveTallahassee, FL

Answer1

3820 N. 3rd Street

Phoenix, AZ

Specialty Answering Service - Call Center Services

1006 9th Avenue

King of Prussia, PA

Contact One

8345 W 16thAve.

Lakewood, CO

Services

List of 35The Best Call Center Services of 2019

Arc Pointe Call Center Solutions

http://www.apcallcenters.com

Arc Pointe is an offshore call center service that provides businesses with a range of solutions. The company is based in the U.S. and maintains offices in the Dominican Republic, the Phillippines, Nicaragua and Panama. Businesses can utilize Arc Pointe for assistance with customer care hotlines, help desk/technical support and telemarketing. The company provides bilingual agents to assist you with your business's calling needs.

CMS Call Center

https://www.continentalmessage.com

CMS Call Center specializes in inbound call services and supports over 200 languages.

Coztel: Cloud-based Call Center Software

http://coztel.com

Whether your business is making inbound or outbound calls, Coztel offers a solution. The software aims to limit any glitches, allowing users to continue calling without interruptions from technological failure. Coztel also offers 24/7 customer service.

DRS Acquisitions

http://www.drsacquisitions.com

DRS Acquisitions focuses on outbound telemarketing, and it doesn't require a contract.

DialAmerica

http://www.dialamerica.com

Telemarketer DialAmerica trains its employees to focus on providing customer service for specific industries.

Etech

https://www.etechgs.com

Etech focuses on providing the ultimate customer experience. Through email, social media and call centers, Etech helps improve the customer experience whenever possible.

Executive Boutique

https://ebcallcenter.com

American and Australian owner company strategically located in the Philippines. They offer services to a number of different business industries, including medical, financial and educational segments.

GenSales

https://gensales.com

GenSales offers outbound telemarketing and lead generation services.

Global Response

http://www.globalresponse.com

Global Response offers customer assistance via phone, email, live chat and social media.

OPK Telemarketing

http://www.opktelemarketing.com

OPK Telemarketing offers outbound calling services and helps you plan your campaign.

Q2 Serves Infotech

https://www.q2serves.com

Q2 Serves Infotech provides 24/7 customer support and believes customer service is critical to long-term success of companies.

Premiere Response

http://www.premiereresponse.com

Premiere Response believes in the importance of providing excellent customer service. The company tries to have close relationships with its clients to better understand the customers and serve their needs.

Signius Communications

https://signius.com

Signius Communications offers 24/7/365 answering and call center services with both live agents and a virtual receptionist. The U.S.-based call center also offers medical specific answering services and technology solutions.

Sound Telecom

http://www.buyerzone.com

Sound Telecom is a telemarketing solution that provides extensive services. It offers outbound telemarketing options as well as inbound call services, answering services, bilingual answering services, live chat and much more. This company operates 24/7, so your customers and clients are never left without assistance. Its top-level customer service, including the availability of bilingual representatives, means Sound Telecom is a quality call center service worth consideration.

Specialty Answering Service

http://www.specialtyansweringservice.net

Specialty Answering Service, our pick for the best overall answering service, focuses on serving small businesses, but can accommodate the needs of midsize and larger firms. The company offers eight different call center plans, and is often able to customize a contact center plan to fulfill the tasks and goals of your business.

Stafford Communications Call Center

https://staffcom.com

Stafford's call centers manage customer care for businesses of a wide variety of sizes. Industry expertise in customer care ranges from pharmaceuticals to food. Communication experts are among those that work as the customer care specialists at Stafford's call centers.

Stenocall

http://www.stenocall.com

Stenocall offers both a call center service and an answering service. The company is able to cross sell and up sell services as well as providing customer service features. Stenocall's answering service provides HIPAA compliant services for medical professionals.

TeleContact Resource Services

http://econtactlive.com

TeleContact Resource Services, a telemarketing service, works with you to create a custom payment plan and contract tailored to your company. It offers inbound and outbound telemarketing services as well as multilingual call agents.

Telemarketing.com

http://www.telemarketing.com

Telemarketing.com provides numerous services for businesses, including inbound and outbound telemarketing calls and multilingual services. It met our expectations for nearly every feature we evaluated. The company can help you design and manage your campaign, and provides daily reports so you can continually evaluate the effectiveness of your campaign and Telemarketing.com's services.

Transcosmos America, Inc.

http://www.transcosmos.net

Transcosmos America offers call center and answering services, and support both inbound and outbound needs. They also offer back office support services and social CRM support in addition to their lineup of inbound and outbound services.

West

https://www.west.com

West is a large company that can help you with your inbound or outbound telemarketing campaign, including writing a script for it.

T3 Direct Marketing

http://t3direct.com

T3 Direct Marketing combines marketing approaches with its telemarketing services.

Ansafone

http://www.ansafone.com

Ansafone is a domestic call center service provider offering 24/7/365 live support. Ansafone maintains a staff of specialists with experience in a number of industries and includes multichannel services such as phone, email management, live chat, social media monitoring and interactive voice response (IVR).

1-888-GO-ANSWER

https://1888goanswer.com

1-888-GO-ANSWER is a complete call center service that offers quality service for businesses of all sizes and call volumes. It is our best pick for inbound call center services.

AnswerConnect

http://www.answerconnect.com

AnswerConnect is a call center service focused on providing 24/7 inbound solutions. While it lacks most of the usual outbound functions, it provides quality call center service and great customer support.

BPO American

https://www.bpoamerican.com

BPO American is a full-service contact center that offers services for customer retention and satisfaction, brand loyalty, lead nurturing, and company reputation. It includes a simple answering service, inbound and outbound call center, and chat and email services.

Call Experts

http://www.callexperts.com

Call Experts is a call center service with a focus on inbound calls. It can handle your call volume, small or large, and offers several high-quality inbound and outbound services.

OnBrand24

http://www.onbrand24.com

OnBrand24 is a call center service with educated agents, multiple language options and many other features. The company can take your business calls, act as a receptionist, set appointments and handle credit card transactions with its inbound call center service. It also offers outbound services like conducting surveys, cold calling and lead generation.

Five Star Call Centers

http://fivestarcallcenters.com

Five Star Call Centers is our pick for best outbound call center service. The company offers a variety of outbound solutions, including lead generation and qualification, product awareness, sales and order processing, market research through surveys and polls, quality assurance, membership renewal, payment reminders, direct mail and email follow-up, customer retention programs, and crisis management.

TeleDirect

https://www.teledirect.com

TeleDirect provides a variety of inbound and outbound call services. It offers solid client support to its prospective customers and has every outbound call service we looked for. The agents at TeleDirect can set appointments with your customers for installations, IT assistance, medical visits or nearly any other appointment needs your company may have. They can also take and process orders over the phone for you, which is especially helpful if your business relies heavily on e-commerce.

Xact Telesolutions

http://www.myxact.com

Xact Telesolutions offers a multifaceted solution to handling both inbound and outbound calls, and tailors programs to precisely suit your company. You can outsource receptionist duties for scheduling appointments, processing orders and following up with customers. The inbound call center representatives assist customers buying with credit cards and schedule follow-up customer satisfaction calls.

PATLive

https://www.patlive.com

PATLive offers 24/7 answering services with over 150 virtual receptionists. Message taking, lead collection, appointment scheduling and order processing are four areas the business focuses on. The company has nearly 30 years of experience in the industry.

Answer1

https://www.answer1.com

Answer1 provides virtual receptionists and technology-enabled answer services. The company offers these to business of varying sizes. The answering service also allows you to set customized greetings.

Specialty Answering Service - Call Center Services

http://www.specialtyansweringservice.net

Specialty Answering Service is one of the best call centers for small and midsize businesses, offering inbound call services, a few outbound services and customizable plans to give you control over the services. It focuses on serving small businesses, but can accommodate the needs of midsize and larger firms. The company offers eight different call center plans, and is usually able to customize a contact center plan to fulfill the tasks and goals of your business.

Contact One

https://www.wetakecalls.com

Contact One is a call center with many inbound and outbound services.

The Best Call Center Services of 2019

by Adam C. UzialkoLast Modified: January 2, 2019

The Best Call Center Service Comparisons

Best Picks

Best Overall Call Center Service

Best Call Center for Outbound Services

Best Call Center for Medical Practices

Best Service for Low-Volume Businesses

Best Call Center for Inbound Services

Call Center Trends to Watch in 2019

Pricing

Reviews

TeleDirect Review

Xact Telesolutions Review

Call Experts Review

Five Star Call Centers Review

1-888-GO-ANSWER Review

OnBrand24 Review

AnswerConnect Review

Ansafone Review

BPO American Review

Signius Communications Review

Negotiation Tips

Our Methodology

Best Call Center Services

Which Call Center Service Is Right for You

Issues to Consider

How Do Call Centers Work?

What Are the Benefits of a Call Center?

State of the Industry

Call Centers and Answering Services Infographic

Common Call Center Service Questions & Answers

Is there a "good" way to cold call?

How can insight in analytics be used to help improve the customer experience?

How do you handle returning a phone call you forgot about?

How do I get genuine campaigns for a call center?

What is the easiest way for customers to leave feedback?

Map

Services

List of 35The Best Call Center Services of 2019

Arc Pointe Call Center Solutions

http://www.apcallcenters.com

CMS Call Center

https://www.continentalmessage.com

Coztel: Cloud-based Call Center Software

http://coztel.com

DRS Acquisitions

http://www.drsacquisitions.com

DialAmerica

http://www.dialamerica.com

Etech

https://www.etechgs.com

Executive Boutique

https://ebcallcenter.com

GenSales

https://gensales.com

Global Response

http://www.globalresponse.com

OPK Telemarketing

http://www.opktelemarketing.com

Q2 Serves Infotech

https://www.q2serves.com

Premiere Response

http://www.premiereresponse.com

Signius Communications

https://signius.com

Sound Telecom

http://www.buyerzone.com

Specialty Answering Service

http://www.specialtyansweringservice.net

Stafford Communications Call Center

https://staffcom.com

Stenocall

http://www.stenocall.com

TeleContact Resource Services

http://econtactlive.com

Telemarketing.com

http://www.telemarketing.com

Transcosmos America, Inc.

http://www.transcosmos.net