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Justworks Review

Skye Schooley
Skye Schooley

Justworks can handle your payroll, HR, benefits and compliance needs. It offers multiple tiered plans, and Justworks is transparent about its pricing. Justworks is lacking in employee training and development services compared to other PEOs we evaluated. Justworks is accredited by the Employer Services Assurance Corporation and has an A+ rating with the Better Business Bureau.

Justworks

Justworks

The Best PEO Service Providers of 2020

The Verdict

Justworks is a solid PEO to manage standard back-end processes. If you're looking for extensive training or risk and compliance services, though, it may be in your best interest to consider other companies.

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October 2020: Justworks recognizes that providing mental health services to employees has become a top priority for many employers during the COVID-19 pandemic, which is why it has partnered up with Talkspace, an online therapy service. Employees who are enrolled in any medical plan through Justworks can access Talkspace mental health services for free for up to three months. 

Justworks Pricing and Terms

Justworks is one of the few PEOs that advertises its prices online. This demonstrates what Justworks is about: The company is upfront about what it offers. For a business owner who is researching PEOs, it's easy to get lost in marketing language and empty promises from a sales team, so it's refreshing to find a company that is transparent with its offerings and prices. Justworks breaks down pricing based on the number of employees your company has and features. 

Justworks' plans consist of Basic and Plus. The Basic plans include standard human resource services like payroll, taxes, employee onboarding and benefits, workers' compensation, etc. The Plus plans include everything in the Basic plan, in addition to COBRA administration, health advocacy services, additional access to medical, dental and vision insurance, and health savings and flexible savings accounts. 

Once you determine the type of benefits you're interested in offering your workers, the pricing is straightforward: Justworks charges on a per-employee basis, which is standard protocol among PEO services we reviewed. 

Basic Plans

  • Less than 25 employees: $49 per employee, per month
  • 25-99 employees: $44 per employee, per month
  • 100-174 employees: $39 per employee, per month
  • 175+ employees: Contact for a quote 

Plus Plans

  • Less than 25 employees: $99 per employee, per month
  • 25-99 employees: $89 per employee, per month
  • 100-174 employees: $79 per employee, per month
  • 175+ employees: Contact for a quote 

You can pay monthly or annually; if you pay yearly, the cost is slightly lower. Although Justworks advertises that there are no additional fees, really, your monthly or annual costs don't include healthcare benefits and workers' compensation, and those prices will depend on your individual plan. 

Justworks PEO Features

Justworks provides an account manager for your company, so you can get answers quickly when you need information on your HR services or have an issue with payroll, but the Justworks representatives we spoke to said that most of its customers find the standard support team to be a sufficient resource. These services are included with your Justworks PEO plan: 

HR Services

Justworks provides the standard HR solutions. You can create a company directory and employee handbook, and Justworks will help you with document storage management and employee onboarding. You can also create a company calendar to inform all of your employees about important work events. From our research, it doesn't appear that Justworks offers HR auditing tools.

Employee Benefits

Like many of the PEOs we reviewed, Justworks offers your employees low-cost benefit plans, including health, vision, dental, disability and life insurance. It also supports 401(k) plans, and you can elect to include other wellness perks like gym memberships, commuter benefits and health advocacy services. Justworks offers access to health savings accounts, flexible spending accounts, COBRA administration and ACA filings.

Payroll and Taxes

You can view and manage payroll through Justworks' cloud-based payroll management solution. Managers can track paid time off and add sick and vacation days for employees. The payroll service supports full-time, part-time, salaried and hourly employees. The company also handles all your tax compliance needs, including filing W-2s, paying quarterly payroll taxes, and keeping you up to date on changing tax and employment laws.

Risk and Compliance

This PEO provides workers' compensation, employment liability insurance and disability insurance. It also offers help with state and federal tax and labor laws compliance, as well as a sexual harassment prevention training program for employees. 

Training and Development

Justworks provides articles and other resources on several HR and PEO-related topics, which you can find on its website. Its training focuses on HR support regarding benefits and payroll, which is an important distinction if you're looking for a PEO that provides employee development courses. 

Pros of Justworks

Justworks was one of the few PEOs we looked at that discloses pricing on its website. This is very helpful for business owners who want to quickly estimate much they may spend on PEO services, and what they will get for their money. 

Another advantage of Justworks is that it has a wealth of useful online resources where small business owners can learn more about human resource management. Its resource center covers benefits and perks, hiring and onboarding, team management, compliance and running a business. It also has a blog, help center, referral program and testimonials. You can easily reach a Justworks agent through a chatbot, phone or email. 

Cons of Justworks

Since Justworks offers two plans, it's not the kind of PEO where you can mix and match services. With some PEOs, you can enroll only in their payroll service and then pay for the other services you use, but that is not the case with Justworks.   

Another potential drawback is that Justworks is not eligible for coverage in certain industries. It can be frustrating to put energy into signing up for a PEO, only to learn you don't qualify. If Justworks is on your shortlist, we'd recommend that you call the company and talk with a representative to make sure your business is operating within a covered industry. 

Customer Service

The technology aspect of Justworks comes through in its customer service options. The company has a chatbot that gathers basic info from you while you wait in the queue for a representative. The live chat also displays pictures and names of the individuals you're talking to, which is a nice, personalized touch. 

Like many other PEOs, when you sign up with Justworks, you're assigned a designated account manager to help you with various aspects of your service. Some PEOs, however, provide direct experts in each area of service. While Justworks can handle your inquiries, it doesn't tout its service team as individual topic experts. When we spoke with Justworks representatives, they said that many business owners are able to iron out issues with the support team and may not need to work directly with their account manager.

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Image Credit: fizkes / Getty Images
Justworks

Justworks

The Best PEO Service Providers of 2020

The Verdict

Justworks is a solid PEO to manage standard back-end processes. If you're looking for extensive training or risk and compliance services, though, it may be in your best interest to consider other companies.

Visit Site
Skye Schooley
Skye Schooley,
business.com Writer
See Skye Schooley's Profile
Skye Schooley is an Arizona native, based in New York City. She received a business communication degree from Arizona State University and spent a few years traveling internationally, before finally settling down in the greater New York City area. She currently writes for business.com and Business News Daily, primarily contributing articles about business technology and the workplace, and reviewing categories such as remote PC access software, collection agencies, background check services, web hosting, reputation management services, cloud storage, and website design software and services.