Vonage is a cloud-hosted unified communications system that is scalable and full of valuable features. The system is offered in three service plans that can fill the needs of any size business. The system is reliable and provides 24/7 customer support.
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Vonage is a cloud-hosted system that charges a monthly per-user fee. Vonage is available in three service plans. Prices for each plan drop as you add more users.
All plans include 45 standard features, unlimited calling and text messaging, team messaging, and a mobile and desktop app. Here's how the plans differ:
- The Mobile plan is $19.99 per user, per month for 1-4 users, $17.99 for 5-19 users, and $14.99 for 20-99 users.
- The Premium plan includes a multilevel auto attendant, CRM integrations, video conferencing, chat, and file sharing for up to 100 users. Prices (per user, per month) start at $29.99 for 1-4 users, $27.99 for 5-19 users, and $24.99 for 20-99 users.
- The Advanced plan includes everything in the Premium plan plus 15 hours of on-demand call recording, call groups, visual voicemail, and dedicated setup and onboarding assistance. Prices (per user, per month) start at $39.99 for 1-4 users, $37.99 for 5-19 users, and $34.99 for 20-99 users.
Prices for companies with more than 100 users are customized. You will need to contact the company directly for an exact quote.
Vonage offers a variety of calling, collaboration, call management, mobile and administrative features. Standard features include call announcing, caller ID and blocking, call screening, do not disturb, Busy Lamp Field, call continuity, click to call, shared line appearance, simultaneous ring, Follow Me, hold music, a virtual receptionist, voicemail, directory assistance, call flip, voicemail-to-email, chat, text messaging, and call hold, logs, parking and waiting.
One nice aspect of the system is the Work From Anywhere feature. This allows employees to unplug their desk phone and take it with them if they are working somewhere else for the day. Once they plug the phone into a high-speed internet connection, they have full access to the business phone line.
All users can tap into the Vonage mobile and desktop apps. The Vonage mobile app, available on iOS and Android devices, allows you to make and receive calls from your business line, view all voice messages, message co-workers, make video calls, and save your business contacts. Similarly, the desktop app lets users make calls, receive texts and control the phone system directly from their computer.
Premium and Advanced plan users have access to Vonage Meetings. This allows you to host video meetings with up to 100 participants. Participants can join meetings straight from their browsers without having to first download and software. Additionally, meetings can be recorded, and participants can share their screen.
Vonage offers a wide selection of integrations, including those for Salesforce, G Suite, Office 365, Clio, Bullhorn, ConnectWise, JobDiva, Microsoft Dynamics, Oracle, Zendesk, SugarCRM, HubSpot, Prodoscore, Slack, Zoho and Microsoft Teams.
Vonage runs on a high-speed internet connection. There is no equipment to install, and you manage the entire system from an online portal.
Vonage lets you choose from local and toll-free numbers. Established businesses also have the option to keep their current number and transfer it into the system. You can transfer local voice and fax, toll-free voice and fax, and wireless numbers.
Vonage offers a 99.999% uptime guarantee, with various redundancies in place to ensure service continuity. It also takes the extra step of constantly checking the status of your devices to ensure they are working properly. Should one not respond, calls to that device are automatically forwarded to another number.
One downside to Vonage is that it charges extra for access to its conference bridge. With the conference bridge feature, employees can hold their own conference calls with up to 30 participants. The conference bridge costs $14.99 per month, plus 3 cents per minute. Most of the other unified communication services we examined offered conferencing for no additional cost. However, most of those had much lower participant limits.
We were pleased with the customer service Vonage provided. We contacted the company multiple times by phone, email and live chat, posing as a business owner interested in a phone system. Each time we called, we were greeted by a representative who took down our name and contact info. They asked a few questions about our business and then transferred us to a representative who specialized in the type of system we needed.
The Vonage representatives were always friendly and helpful. They walked us through how the system works and what it offers. They spent as much time as we needed answering our questions. We talked about the different service plans, the features and integrations available, and the mobile app. We were left with a clear understanding of everything this business phone system has to offer.
We also reached out to the representatives by email on several occasions. Each time we sent a message, we quickly received a reply that included detailed answers to our questions. We were very happy with both Vonage's phone and email support.
Vonage offers phone and live chat support. Additionally, the Vonage website has a number of valuable resources, including user guides, webinars, infographics and case studies.
Vonage Business Cloud is an accredited member of the Better Business Bureau with an A+ rating. As of July 2020, 81 customer complaints had been closed against Vonage in the past three years.
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