Regardless of size or industry, all businesses need a unified platform to communicate effectively with employees and customers. Today’s business phone systems go beyond calling to offer connectivity from anywhere as well as advanced features like AI-powered chatbots, transcription services and myriad integration options. RingCentral and Vonage offer two of the best business phone systems for leveling up business communications. We’ll take an in-depth look at their features and pricing to help you choose the right business phone system for your organization’s needs.
From $20 per user per month (annual billing)
From $14.99 (depending on number of users)
Over 330 integrations and open APIs
Over 40 integrations and over 90 communications APIs
Maximum meeting capacity
200 video participants
100 video participants
Base-level customer support
Phone, live chat, support tickets, community forum
Phone, support ticket, AI chatbot, community forum
RingCentral is ideal for established and growing companies that must connect hundreds of people on calls. It’s a cloud-based provider notable for its solid uptime, impressive participant limits and numerous integrations. The system supports up to 200 users in video meetings or 1,000 for audio-only calls; businesses can tap RingCentral’s Large Meeting add-on to boost video meeting capacity to 500. The vendor’s high-end features include on-the-go call monitoring and tips for employees conducting customer chats.
The company’s primary offering, RingCentral MVP, has three pricing tiers that start at $20 per user per month when billed annually. Learn more about its features and scope in our full review of RingCentral.
RingCentral comes with numerous tools that facilitate employee collaboration. For example, the Team Huddle feature supports group communication, and up to 30 users can access a built-in virtual whiteboard during meetings for visual collaboration.
Vonage Business Communications is a cloud-based phone service ideal for businesses that want to select specific features for their communications system. It offers over 50 voice-related tools accessible on desktops and mobile devices. Notable features include a Call Announce tool that informs users about an incoming call’s intent and an add-on AI assistant that can analyze meeting content, gauge customer feelings and assist clients immediately.
Pricing starts at $14.99 (if you have over 20 users) and goes up to $39.99 per user per month, based on your package and user numbers. Our detailed Vonage review goes into more detail about specific charges.
Vonage’s numerous free and paid add-ons make it highly customizable for businesses. Source: Vonage
RingCentral and Vonage are packed with tools and functions to connect people on any device, anywhere. Here’s how the vendors measure up.
Both vendors offer similar comprehensive features and functionalities. However, RingCentral wins this category because its plans include more standard features. In contrast, some crucial Vonage features must be added to your package for an additional cost.
RingCentral offers comprehensive team collaboration tools that enhance communication. Source: RingCentral
RingCentral offers a 14-day free trial for up to five users. We like that RingCentral provides a dedicated account manager and 24/7 support during this trial to users to learn and get the most from the platform.
Its paid plans are as follows. Prices reflect annual billing; you’ll pay up to 33 percent more for monthly billing.
Available paid add-ons include webinars, additional domestic and international phone numbers, high-volume SMS, and more.
Vonage bases pricing for its three tiers on user numbers.
Vonage’s starting prices are lower than RingCentral, which makes it more budget-friendly for a small business with at least 20 people. However, smaller companies will pay roughly the same per user per month for both services.
When you’re comparing types of business phone systems, investigate the features specific tiers include. One solution may be more affordable in the long run if the cost includes add-ons and high user counts.
RingCentral offers over 330 integrations with its communications platform. Its extensive app gallery allows you to connect your account to many popular business tools, including the following:
RingCentral also provides open APIs and software development kits, allowing businesses to build custom solutions.
We like that Vonage includes access to its app marketplace with its lowest subscription tier — something not all competitors do. You can integrate Vonage with over 40 third-party apps across various categories, including collaboration, customer engagement, marketing and productivity. Vonage also provides access to over 90 communications APIs with its Premium package.
Notably, not all Vonage integrations are available with your subscription. Connections like Microsoft Dynamics and Zendesk are free. Others, including Salesforce, are only available for a monthly fee.
Vonage’s app marketplace includes dozens of free and paid integrations, as well as communications APIs. Source: Vonage
RingCentral is the clear winner in this category. It includes hundreds of integrations that work seamlessly with most organizations’ existing software.
RingCentral MVP’s Core and Advanced plans allow for 100 video meeting attendees; the Ultra plan can accommodate 200 participants. Audio meetings are unlimited. Large meeting add-on options are available for every tier, which can bolster your meeting capacity to 500.
Additionally, RingCentral has a separate service called RingCentral Video Pro. Businesses with a heavy emphasis on video meetings may want to consider this option. There’s a free plan for up to 100 video meeting attendees and a $10 per user per month paid plan.
Vonage’s Premium and Advanced plans provide unlimited video conferences for up to 100 participants.
While both vendors can support extensive video conferencing participants, RingCentral takes the win here. It offers more plan options for higher-capacity meetings.
Both companies perform equally well in customer support. Both vendors offer round-the-clock customer phone support and live chat at all subscription levels, which goes above and beyond what most competitors offer.
RingCentral and Vonage are strong, viable options for business phone, video conferencing and messaging systems. However, one may be better suited to your company.
RingCentral is ideal for businesses that prioritize team collaboration for in-house, hybrid and remote workers. Its comprehensive cloud-hosted system allows employees to connect regardless of location. And its impressive 99.999 percent uptime stat guarantees consistent connectivity. Its lowest tier provides praiseworthy communication and collaboration features, including real-time call monitoring, and its robust mobile app helps team members communicate anywhere with a broadband internet connection.
Companies that must host expansive meetings will appreciate RingCentral’s generous capacities. Audio meetings are unlimited, while video meetings can accommodate 200 participants — and even more with the Large Meeting add-on.
RingCentral’s powerful video conferencing features help teams communicate and collaborate effectively. Source: RingCentral
Vonage is ideal for companies that want to create a unique communication platform tailored to their specific requirements. It empowers businesses to build on the platform’s core functionality via free and paid add-ons. Businesses can get the most out of the platform and pay only for what they need. Vonage’s business communication system is easy to implement and highly scalable, so businesses can quickly deploy and evolve their communication system.
Vonage’s integration capabilities stand out. It meshes seamlessly with big-name business software and provides intuitive builder tools and communications APIs. Vonage users can automate communications tasks and design custom workflows with minimal coding.
RingCentral provides a free 14-day trial with a dedicated account manager and 24/7 support. Vonage’s trial is only available in exchange for credits toward its API library.
No. RingCentral’s intelligent phone solutions start at $20 per user per month. However, RingCentral Video Pro — a separate video meeting offering — provides free video conferencing for up to 100 meeting attendees. It also offers 10 hours of call recording, which can be saved for up to a week.
Call recording is available with Vonage’s Advanced package or as an add-on to a lower-tier subscription. As part of the package, users get up to 15 hours of on-demand call recording. If purchasing as an add-on, users can select between company-wide recording or recording for individual lines.
RingCentral offers numerous AI-powered features for video meetings, including its Advanced Meeting Insights and Summaries. This tool uses AI to help users catch up on missed meetings or take notes automatically. Vonage’s conversational AI assistant uses natural language processing and machine learning to analyze calls and extract data on customer sentiment.