No matter the industry, every small business needs an effective, efficient way to communicate with customers, vendors, employees and more. A unified business phone system provides a centralized platform for all audio, video and text-based communication needs. RingCentral and Dialpad are two excellent business phone systems that provide 24/7 accessibility from anywhere with robust features like auto-attendants, voicemail transcription and artificial intelligence (AI)-powered meeting tools. We’ll compare each platform’s pricing, features, integrations and more to help small businesses choose the right business phone system for their needs.
RingCentral and Dialpad are two of the best business phone systems for essential voice-over-internet-protocol (VoIP) functionality. Both promise seamless unified communications, rich feature sets and scalability to grow with your business. However, each platform has unique attributes and offerings.
From $20 per user, per month
From $15 per user, per month
More than 330 integrations and open application programming interfaces (APIs)
Google Workspace and Microsoft 365 integrations on Standard plan
Maximum meeting capacity
200 video participants
10 video participants
Base-level customer support
Phone, live chat, support tickets and community forum
Live chat and support tickets
RingCentral’s offering RingCentral MVP is a dependable cloud-hosted business phone solution well suited to remote and hybrid teams. Its impressive 99.999 percent uptime means users experience minimal disruptions and teams can communicate and collaborate seamlessly throughout the workday. Its impressive feature set includes real-time call supervision and employee guidance for customer interactions, helping businesses improve and strengthen customer relationships. This affordable ($20 to $45 per user, per month) platform can accommodate up to 200 video or 1,000 audio participants in a meeting. It also integrates seamlessly with more than 330 business software tools. Learn more in our full review of RingCentral.
Dialpad is a unified, cloud-based communications ecosystem ideal for solopreneurs or very small businesses that want to improve employee collaboration and customer engagement through phone, chat and video. It’s affordable ($15 to $25 per user, per month) and comes loaded with valuable call handling and routing options. Its state-of-the-art AI features include call transcription tools you can use to generate call summaries and follow-up tasks. Learn more in our full review of Dialpad.
Here’s how RingCentral and Dialpad stack up head-to-head on key criteria.
We called it a tie in this category. Dialpad distinguishes itself with superior AI features that allow businesses to optimize every customer encounter and meeting with automated transcripts, action items and call analyses. However, RingCentral allows more video conferencing participants and provides advanced analytics.
Dialpad’s AI-generated call summaries include a succinct conversation recap and can extract action items mentioned during the call. Source: Dialpad
RingCentral has three pricing tiers:
RingCentral provides a 14-day free trial to let businesses try the service. You can also take advantage of several paid add-ons, including contact center software, a webinar platform, live real-time call queue management reports and RingSense Conversation Intelligence for sales assistance.
Dialpad also has three service levels:
Dialpad has a 14-day free trial and several paid add-on options, including buying a fax number.
Dialpad wins this category with its low starting prices and exceptional functionality. It’s a more budget-friendly option, especially for small businesses with limited resources. However, RingCentral’s collaboration features and reasonable price make it a worthy contender for some businesses, especially those with remote teams.
RingCentral stands out with its impressive array of more than 330 integrations. Its extensive app gallery lets you connect your system to a wide range of popular business tools, including the following:
For those looking to build custom solutions, RingCentral also provides open APIs and software development kits.
While not as robust as RingCentral, Dialpad’s integration capabilities include the basics like Google Workspace and Microsoft 365. Additional integrations are available on its higher-tier plans.
RingCentral is the clear winner in the integrations category. It offers a much more comprehensive range of software integrations than Dialpad, making it a more versatile option that can fit into most small businesses’ tech stacks.
RingCentral’s app gallery offers an impressive array of integrations with popular business software. Source: RingCentral
RingCentral allows up to 100 video participants in its Core and Essentials plans. You get up to 200 video participants on the Ultra plan. All service levels allow large meeting add-on options and unlimited audio conferencing.
RingCentral also has a separate offering, RingCentral Video Pro, focused on video meetings. There’s a free plan for up to 100 participants and paid offerings for 200-plus participants.
On its business communications plans, as outlined here, Dialpad allows for 10 participants (all levels).
However, Dialpad also has a separate Dialpad AI Meetings offering exclusively focused on video conferences. AI Meetings has a free plan where business and personal users can host up to 10 participants. The AI Meetings Business tier is $15 per user, per month, and can host up to 150 participants.
RingCentral is the clear winner here with straightforward plan options and high meeting capacities ― crucial for businesses with larger remote or hybrid teams.
RingCentral offers an array of support options to help its customers through any issues they may experience:
Dialpad’s customer service options depend on the plan you subscribe to.
RingCentral’s support offerings are more robust than Dialpad’s. It has extensive contact options ― even at lower-tier plans ― and a helpful self-guided resource library.
RingCentral offers self-service help via an extensive online support resource library. Users can search for help with specific issues. Source: RingCentral
RingCentral and Dialpad are excellent business phone systems that streamline communications, including phone calls, video conferences and messages. Specific businesses may prefer one vendor’s features over another.
RingCentral is an ideal business phone system for remote and hybrid teams. It provides a comprehensive cloud-based communication solution that works regardless of where your employees and clients are. With its impressive 99.999 percent uptime, teams can count on consistent connectivity ― a critical factor for distributed workforces. You can host effective video conferences, integrate the system with your existing business software and use real-time call monitoring to improve consistently.
Dialpad is an excellent business phone system for solopreneurs and small businesses with limited resources. It will help you maximize productivity without hiring additional help. As a comprehensive, cloud-based communication platform, Dialpad facilitates customer and team interactions via phone, chat and video at a reasonable starting price. Its cutting-edge AI tools allow you to create automatic real-time transcriptions, helpful post-call summaries with action items and even task lists ― all crucial tasks you won’t have to hire someone to handle. We especially like its voice intelligence feature that recognizes commonly mentioned terms and can improve your meeting transcripts.
Teach Dialpad’s voice intelligence to recognize commonly mentioned industry terms, acronyms and vendor names to improve your meeting transcripts. Source: Dialpad
Yes. RingCentral’s Global MVP offering is supported in 46 countries and territories, allowing for a consistent communication experience for geographically dispersed teams.
Yes and no. Both RingCentral and Dialpad offer 14-day free trials of their core business phone systems. However, both also have separate offerings specifically for video meetings that have free tiers. RingCentral Video Pro is a free solution that allows video meetings of up to 100 participants for a maximum of 50 minutes. Dialpad’s AI Meetings offering has a free plan where business and personal users can host up to 10 participants. Note that these video meeting solutions are not the same as the robust business phone systems we’ve outlined here.
Yes. If you want to turn off Dialpad’s AI-powered features for privacy reasons, you can do so via the Your Settings menu under Dialpad AI. If you only want AI-enabled for specific calls, you can turn off this setting by default and manually activate it when you begin a meeting.
When comparing RingCentral and Dialpad, team size and communication complexity are key factors. RingCentral is more suitable for larger teams ― especially if they’re geographically dispersed ― because of its comprehensive communication offerings, extensive integration options and large meeting capacities. However, for smaller teams, Dialpad is a more cost-effective choice that provides essential VoIP functions you need at a lower price point.