Dialpad Review

By Business.com Editorial StaffLast Modified: February 13, 2018

Dialpad offers voice calling, video conferencing and text messaging. This flexibility helps small businesses connect with clients in a plethora of ways that works best both for customers and for businesses. This VoIP service offers cost-effective plans and an easy-to-use mobile app.

This VoIP phone service is cloud-based, so it requires no hardware and very little setup. As long as you have a strong internet connection, your phone system will be working in minutes. You can access your phone line from any internet-enabled device, including computers, smartphones and tablets.

Dialpad
Dialpad
Business VoIP Phone System
The Verdict
The Dialpad app is easy-to-use and offers full functionality. It is a good choice for companies that choose not to purchase desk phones.
Compare Quotes

The app for tablets and smartphones is incredibly easy to use. If you are interested in a more traditional setup, Dialpad integrates with VoIP SIP hardware, like desk phones, which you can buy or lease through Dialpad directly. If you already have a SIP phone, it is most likely compatible with Dialpad's system.

Due to its strong collaboration feature set, Dialpad is one of the best VoIP services for teams. It offers screen sharing, group messaging and video and audio conferencing. Team members can also share documents within the app.

Furthermore, this system integrates with Office 365 and Google so all of your contacts are easily accessible. This service directly merges with Salesforce and other CRMs, so important information is right on your screen when you are talking to a client.

Diaplad offers four different pricing plans. The free plan supports up to five users. The Standard Plan costs $15 per user per month and supports up to 100 users. The Pro plan, Dialpad's most popular plan, costs $25 per user per month and covers up to 10 offices and up to 25 departments. For larger businesses, Dialpad offers an Enterprise plan. Dialpad's Pro and Enterprise plans are billed annually, while with the Standard plan, businesses can pay annually or month to month.

For our review, we evaluated Dialpad's Pro plan. The plan's features include conference calling (for up to 10 participants), do-not-disturb mode and call waiting. While you can record calls, Dialpad doesn't offer any call-monitoring options. Call monitoring is useful when you are training employees. Managers can listen in on calls and guide trainees. While some VoIP services offer local and toll-free numbers with their plans, Dialpad charges a $5 monthly fee, plus 2 cents per minute per call.

Dialpad gives you access to calling statistics and analytics, which help you gain insight into your business and see how your employees are performing. You can graph results so you can visually analyze results.

The service offers 24-hour phone support, five days a week. You can also reach an agent via live chat and email. There is also a FAQs page where you can find answers for many common questions about the VoIP service.

Dialpad is a top VoIP service for teams and for working directly with clients. It allows you to share screens and documents, which greatly enhance collaboration among work teams. While this service lacks call-monitoring features, it is still a top choice in VoIP providers due to its mobile app and CRM integrations.

Dialpad
Dialpad
Business VoIP Phone System
The Verdict
The Dialpad app is easy-to-use and offers full functionality. It is a good choice for companies that choose not to purchase desk phones.
Compare Quotes
Ready to choose your Business VoIP Phone System? Here's a breakdown of our complete coverage:
Business.com Editorial Staff

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