The best unified communications (UC) solution for your business is purpose-built for your goals, whether ensuring team collaboration or lowering international calling costs. When it comes to Nextiva versus 8×8, fundamental differences exist. While both are among the best business phone systems, 8×8 caters to organizations with international customers, whereas Nextiva focuses on streamlining experiences for United States-based businesses.
We assessed these voice-over-internet-protocol (VoIP) platforms by comparing their calling features, customer support, pricing and more. Our goal is to help you choose the right business phone system for your needs.
$29.95 to $43.95 per person monthly for five to 19 users
Available via quote
Annual billing discount
Up to 28 percent
Up to 23 percent
Possibly, upon request
VoIP phone features
Video conferencing and collaboration
Reporting and analytics
Customer service and ease of use
Add-ons and services
Nextiva is ideal for small businesses that need a reliable, user-friendly phone system for on-site and remote employees. Brick-and-mortar stores, law offices and restaurants will appreciate Nextiva’s platform reliability (99.999 percent uptime) and helpful customer support team.
Along with transparent pricing and competitive rates (especially with longer contract terms), Nextiva’s business phone system is easy to deploy and use. Indeed, our user feedback assessment found that customers overwhelmingly expressed satisfaction with the implementation process, even when switching from a landline to a cloud-based public branch exchange service.
Additionally, Nextiva leases and sells desk phones or will convert your analog devices to help you save money. Its mobile and desktop apps (NextivaONE) connect on-site and remote employees without additional fees. NextivaONE supports voice and video conferencing, team messaging and file sharing.
We love the threaded conversations feature. It puts text messages, emails and phone calls in one space, allowing you to see a complete history of customer interactions. This capability benefits small businesses that may not have fully integrated technology stacks. See our full Nextiva review for a more in-depth look at its key features and overall rating.
View client insights and previous interactions before picking up the phone or sending a follow-up email with Nextiva’s Threaded Conversations feature. Source: Nextiva
8×8 provides a UC platform for larger international teams. It is the best business phone system for companies expanding globally because it offers unmetered international calling, phone numbers and customer support. 8×8’s web, desktop and mobile apps allow your teams to connect from any device.
We appreciate that 8×8 helps you get the most out of your video conferences by not imposing time limits. In addition, 500 people can participate in meetings, making 8×8 ideal for company-wide events. Unlike Nextiva, 8×8 offers phone number support in more than 100 countries. It provides paid in-person training with deployment teams in every region, including 10 multilingual customer support teams.
The 8×8 Work app centralizes communications. We enjoyed having access to our inboxes and messages while taking calls. It’s a great setup for multitaskers, but it might feel busy for people who prefer a more streamlined application.
Previously, 8×8 catered to small businesses with its Express plan. After removing this package and pricing from its website, 8×8 added wording suggesting its services are focused on midsized and larger companies. As such, we recommend 8×8 for organizations with a high volume of international calls or a vast global workforce. Explore additional features in our review of 8×8.
Monitor conversations or request assistance while on call when using the 8×8 Work application. Source: 8×8
Nextiva’s pricing varies by user numbers in increments of 1-4, 5-19, 20-99 and 100-plus. Lower rates apply if you sign a 12-, 24- or 36-month contract. For the cheapest price, you can prepay for 36 months.
Prices below reflect monthly billing for five to 19 users.
Monthly price (per user per month)
Everything in Essential, plus:
Everything in Professional, plus:
We appreciate that Nextiva’s Essential plan provides internet faxing. However, its base package lacks SMS text messaging. Fortunately, there isn’t a huge price increase between tiers.
We were disappointed that Nextiva locks the SSO security feature behind the Enterprise plan. Other rivals provide this feature with base subscriptions.
You’ll need to contact 8×8 via live chat for pricing information. This process can be lengthy, as the sales agent must receive a manager’s approval. The vendor offers an annual discount of up to 23 percent plus additional savings for agreeing to a yearly contract.
Monthly price (per user per month)
Available upon request
Available upon request
Everything in X2, plus:
When we contacted 8×8, quoted prices ranged from $25 to $45 per monthly user. However, companies willing to commit to a one-year contract could receive one free month and $5 off both packages, reducing the monthly costs per user to $20 for X2 and $40 for X4.
We liked that 8×8 lets organizations mix and match plans. Its base plan includes advanced features that Nextiva’s Essential plan lacks, including voicemail transcription, SSO and a multilevel auto attendant. Also, users can call 14 countries for free.
While 8×8 may end up being less expensive for some businesses, we give Nextiva the win in this category because of its pricing transparency and flexibility. Any business can review the fee chart to estimate its costs and the features it will receive quickly without jumping through hoops.
Edit your call flow midday without disruption to highlight a new promotion or adjust your hours for an emergency. Source: Nextiva
In this category, the winner comes down to how your business uses the phone service. Nextiva boasts a straightforward call routing system for U.S.-based organizations, whereas 8×8 has more call center features and is better for companies wanting local numbers worldwide.
Participate in virtual meetings from any device to share files or your screen without limitations. Source: 8×8
8×8 is the clear winner for video conferencing and employee collaboration. It provides solid features for keeping large, remote teams connected via voice, video and chat. Nextiva’s more limited options are suitable for smaller brick-and-mortar companies that want calling features, not video meeting software.
Nextiva’s base plan syncs with Google and Microsoft contacts while the Professional tier adds many of the best CRM software, including the following:
Nextiva’s Enterprise tier adds integrations with Oracle Sales Cloud, ServiceNow, Microsoft Teams, Salesforce Lightning UI and Salesforce Service Cloud.
Although 8×8 displays 56 integrations, most are for its contact center. Like Nextiva, 8×8 Work syncs with your Microsoft or Google contacts and calendar. It connects with about eight workforce management systems, including OpenText, NICE and Alvaria. 8×8 features two SSO integrations (Microsoft Azure and Okta).
You can also connect your 8×8 services to Slack, Vtiger, Assist-me by converse360, Zoho, Pipedrive, Freshdesk, eAgent, Copper and 1CRM.
While neither vendor boasts the robust integrations some of its competitors have, 8×8 has an edge over Nextiva. Both of 8×8’s plans integrate with CRMs and it has a robust developer network for its communication APIs. However, Microsoft Teams costs extra, whereas Nextiva includes it with Enterprise subscriptions.
If integrations are a priority for your company, check out RingCentral. It connects to many industry-specific applications and CRMs and features more than 500 APIs. Learn more in our full RingCentral review.
Assess, add notes or rate call recordings to improve your teams’ sales or customer service approach. Source: Nextiva
Use benchmarking tools to evaluate your agents’ performance and offer feedback. Source: 8×8
This one is too close to call and ultimately depends on your needs. Both VoIP providers offer many reporting tools, from basic call logs to advanced analytics. We found Nextiva’s analytics dashboard easier to use, but 8×8’s global workforce metrics are invaluable for large organizations.
Run reports during a demo or free trial to ensure they include the metrics your business needs in a visually appealing and informative format.
8×8 and Nextiva provide top-notch features and high uptime. But Nextiva is tailored to U.S.-based workforces while 8×8 scales globally.
Nextiva’s transparent pricing and beginner-friendly interface make it ideal for small businesses with on-site and remote staff. We found Nextiva more straightforward to navigate than 8×8, from configuring the interactive voice response system to finding user tutorials. Business users rate Nextiva higher than 8×8 for ease of setup and use. It also receives better ratings for its softphone on Android platforms. Nextiva gets nine out of 10 stars for support quality on G2, whereas 8×8 has 7.9.
8×8’s international business phone number support and global calling solutions make it better for companies expanding overseas. We appreciated 8×8’s mix-and-match subscriptions, providing flexible options for customer service and sales teams. Although 8×8 requires more configuration than Nextiva, it supplies supervisor analytics and call center tools.
Nextiva’s business phone system is compatible with many VoIP phones, including Cisco, Poly, Panasonic, VTech and Yealink. Hardware purchased from Nextiva comes pre-provisioned in the NextOS admin portal. But you can add devices manually as well.
8×8 discontinued 8×8 Express on March 1, 2023. It does not sell new accounts. Businesses can choose an X-Series plan by requesting a quote from 8×8.
Previously, Nextiva offered a CRM as a standalone product and with certain VoIP subscriptions. It recently retired this software and no longer provides it to new users.
Business users can enable international dialing by contacting Nextiva support. All calls outside of the U.S., Canada and Puerto Rico incur a per-minute fee, which varies by location.