Nextiva Review

By
Chad Brooks
,
business.com writer
| Updated
Dec 31, 2019
Image Credit: scyther5/Getty Images

Nextiva is our choice as the best business phone system for businesses with multiple locations. Nextiva is a cloud-based VoIP system that can be spread across several offices and stores yet still be managed from one central platform. 

Nextiva

Nextiva

The Best Business Phone Systems of 2020

The Verdict

Nextiva is our choice as the best phone system for businesses with multiple locations because it can be managed from one online platform, is easy to use and extremely reliable, and allows staff to receive business calls on multiple devices.

View all our recommendations for business phone systems on our best picks page. 

Businesses with more than one location need a system that can support all of their sites. Rather than piecing your phone service together with a different system or provider for each store or office, you need a solution that connects systems in multiple places and can be controlled from one central location. Nextiva fits that bill.

The system is simple to get up and running, and the online portal is easy to navigate. The phone system is extremely reliable, offers several service plans and includes top-notch customer support. Nextiva also has a wealth of valuable calling, collaboration, and mobile features and tools. All of Nextiva's service plans have integrated CRM features that allow you greater insight into the customers you speak with.  

Nextiva Pricing

Nextiva's business communication suite is available in three service plans – Basic, Pro and Enterprise – that differ in price and features. Each plan's price varies by the number of employees using the system and whether you sign a 12-, 24- or 36-month contract. Monthly per-user prices range from $20 to $55. 

Nextiva doesn't require businesses to sign long-term contracts. You can sign up for month-to-month service and cancel at any time, but prices drop when you agree to a contract. There are no setup fees or hidden charges. 

Each of the three service plans includes unlimited calling, free local and toll-free numbers, online faxing, music on hold, and an auto attendant. Here's how the plans differ. 

Basic

In addition to the calling features, this plan includes a number of CRM features, such as call pops, contact management tools, call logs, sales pipeline management, workflow automation, email case routing, account alerts, standard reports and a customer database. These are the costs for this plan:

  • 1-4 users: $35 month to month; $30 with a contract
  • 5-19 users: $30 month to month; $26 with a contract
  • 20-99 users: $26 month to month; $22 with a contract
  • 100+ users: $24 month to month; $20 with a contract

Pro

The Pro plan includes everything in the Basic plan, plus text messaging, mobile app access, professionally recorded greetings and conference calling. Added CRM features include custom reports, the ability to create surveys, and data on usage and team performance. These are the costs for this plan:  

  • 1-4 users: $38 month to month; $33 with a contract
  • 5-19 users: $35 month to month; $30 with a contract
  • 20-99 users: $30 month to month; $26 with a contract
  • 100+ users: $28 month to month; $25 with a contract

Enterprise

This plan includes everything in the Pro plan, plus call recording, voicemail-to-text, voice analytics, live chat, survey scheduling and custom dashboards. These are the costs for this plan:

  • 1-4 users: $55 month to month; $45 with annual contract
  • 5-19 users: $45 month to month; $40 with annual contract
  • 20-99 users: $40 month to month; $32 with annual contract
  • 100+ users: $35 month to month; $30 with annual contract

In addition to the preset plans, Nextiva allows you to purchase features and tools on an a la carte basis.

Nextiva offers a wide selection of desk and conference phones that range from $70 to $625. Phone rentals are also an option.

Ease of Use

The Nextiva Business Communication Suite is a cloud-hosted VoIP phone system that doesn't require any equipment or hardware. All it needs is a high-speed internet connection and IP phones. Since this is a cloud-hosted system, you don't need an IT team to install or maintain it; Nextiva handles all maintenance and upgrades. 

The entire system is run and configured through Nextiva's online portal. This portal lets you add employees to the system, assign phone numbers and user IDs, record automated greetings, create call-queue routes and priorities, and designate which features each employee can access. 

Employees can also access the system online. They can log in to set their preferences, change settings, conduct video conferences with screen sharing and chat with co-workers. 

If you are an established business and want to keep your current phone numbers, you have that option with Nextiva. For an extra fee, you can transfer local or toll-free numbers over to Nextiva after you sign up for the service. This process typically takes two to four weeks.

Nextiva is an extremely reliable phone service. The company has a reported uptime of 99.999%. It has several fully redundant data centers worldwide to ensure customers never lose service. 

Nextiva Office offers just about every calling, collaboration, and mobile feature and tool a small business needs in a phone system. Calling features include unlimited local and long-distance calling, unlimited online faxing, an automated attendant, music on hold, HD call connections, and the option to receive voicemails via email and text messages. 

Businesses with multiple locations will appreciate the shared call appearance. This feature allows you to assign the same line to several phones. Employees can make and receive calls on their own lines from more than one location. 

The Nextiva Anywhere feature is a valuable tool for staff members who often work outside the office. They can have calls to their business lines ring not only their desktop phones but any other phones of their choosing, such as their mobile or home phones. 

Nextiva's mobile app, available on iOS and Android devices, lets employees make and receive phone calls on their business lines, make video calls, chat via instant message with co-workers, access the company directory, and update and modify call settings. In addition, you can start calls on a desk phone and move them to a mobile phone, and vice versa. 

Another nice feature is the softphone. This allows you to make and receive calls from your desktop computer or laptop. To use this tool, all you have to do is plug headphones into your computer or use the microphone and speakers to make and receive calls. 

Conference Calling

Nextiva has conference calling built into its phone system. With the conference bridge feature, which is included at no extra charge, each employee can hold their own conference call with up to nine callers. 

If your company is looking to host conference calls with more people than this, you will need to use a conference calling service. These services allow for hundreds, sometimes thousands, of people on each call. You can find more information on these services on our conference call services best picks page

Customer Support

We were impressed with the customer service from Nextiva. To determine the level of support a typical customer would receive, we contacted the company multiple times by phone, email and live chat, posing as a new business owner interested in phone systems. 

During our interactions, the Nextiva representatives could not have given us a clearer understanding of what the company offers. They spent as much time as we needed explaining how the system works and its features, uptime stats, and pricing. In some instances, representatives took the time to demonstrate the different features. For example, one rep toggled back and forth between a regular connection and an HD connection to show us how much clearer the sound was, and put us on hold so we could hear the on-hold music and announcements. 

We especially liked that the representatives didn't pressure us to make a quick decision on purchasing the service. They were always respectful of our needs and timelines. We didn't always receive that level of respect from other services we investigated. 

After some of our calls, we followed up by email to see the type of response we'd get. Each time, a rep promptly responded with detailed answers to our questions and an offer for another call if we needed additional information. 

We also tested the live chat on several occasions, and it was just as helpful. When we had quick questions, they were answered within seconds. Many of the other providers we considered don't offer this support option, or weren't nearly as responsive with it as Nextiva was. 

The entire support team is U.S.-based and available by phone, email and live chat. In addition, the Nextiva website is filled with helpful support materials.

Nextiva is an accredited member of the Better Business Bureau with an A+ rating. As of November 2019, there had been 94 closed complaints against the company. 

Editor's note: Looking for the right business phone system for your company? Fill out the below questionnaire to have our vendor partners contact you about your needs.

 

Nextiva

Nextiva

The Best Business Phone Systems of 2020

The Verdict

Nextiva is our choice as the best phone system for businesses with multiple locations because it can be managed from one online platform, is easy to use and extremely reliable, and allows staff to receive business calls on multiple devices.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.