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TriNet Review

Skye Schooley
Skye Schooley
Staff writer

TriNet is one of the only PEO companies we reviewed that provides industry-first expert support teams. It can build an expert HR support team around your business's industry, size and location, ensuring you have the appropriate access to experts who have direct experience with businesses like yours. Its tailored PEO plans are charged per employee, per month and can include employee benefits, workers' compensation insurance, risk management software, payroll processing, retirement plans and training resources. It's for these reasons and more that TriNet has earned our pick as the best PEO provider for businesses that want a PEO plan tailored to their industry. 



The Best PEO Service Providers of 2021

The Verdict

TriNet's transparent pricing structure and customized industry PEO plans make it our best PEO pick for tailored industries. PEO plans, contracts and HR support can be customized to fit your needs.

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August 2020: To increase productivity and enhance employee experience, TriNet has launched new HR features like a report scheduler, applicant tracking, performance management, expense management and a new platform, the Integration Center, which puts various HR functions and integrations in one convenient place. Additionally, TriNet is offering 24/7 chat support to help users navigate their HR needs during the pandemic.


View all our recommendations for PEO services and HR outsourcing services on our best picks pages. 

TriNet Pricing and Terms

TriNet's PEO plans are charged on a per-employee basis, with the option to create a customized PEO agreement. Specific pricing amounts are unique to the vertical product you use. TriNet claims its services are priced based on how its customers will utilize the various offerings available to them, so you get exactly what you want at a price that makes sense for you.

TriNet doesn't require a long-term contract; instead, it will create contract terms based on your needs. You can pay for its tools on an ongoing basis and cancel at any time with a 30-day written notice. Cancellation fees may apply in certain situations.

While TriNet provides a lot of flexibility in its pricing and agreement structure, its features are a bundled solution. It provides unique solutions based on your vertical, but every plan includes access to payroll, risk mitigation, employee benefits, HR and a technology platform. This isn't necessarily a negative; it just means that when you partner with TriNet, you'll be paying for its full-service offering. You need to have at least five employees to sign up, which is standard for PEOs. The PEO plans are easily scalable to grow with your business. 

TriNet PEO Features

TriNet has extensive offerings in HR, benefits, payroll, risk management and compliance. You'll have access to the full selection of features, with a team of experts in each area dedicated to providing your business with the right support. 

HR Services

TriNet designates HR teams by industry, size and location, so your team of HR, payroll, benefits and risk management specialists will be experienced and skilled in your field. It also provides standard HR services, including employee onboarding, recruiting, HR reporting and analytics, performance management, handbook and policy development, and termination and dispute assistance.

Employee Benefits

TriNet is partnered with thousands of small businesses, so you'll be joining a large group of people on similar health plans at reduced rates. TriNet provides extensive employee benefits, including health, vision, and dental insurance; 401(k) plans and retirement coverage; commuter benefits; auto and home policies; and wellness programs. It can help you manage your COBRA and ACA compliance, and it even offers employee access to marketplace discounts on several well-known brands.

Payroll and Taxes

TriNet's payroll processing software supports online processing, direct deposits, PTO tracking, expense management and other employee payroll tasks. It can help you prepare your employees' W-2s and ensure your compliance with state and federal tax regulations. It has built-in time and attendance software, so you don't have to worry about tracking your employees' hours or monitoring their schedules.

Risk and Compliance 

TriNet's claims management team can assist your business and employees with workers' compensation and other safety-related claims. It also provides OSHA compliance, safety training, HR guidance, online resources, employment practices liability insurance and claims prevention. The workers' compensation insurance is a pay-as-you-go model, with no deposits or deductions.

Training and Development

TriNet's proprietary technology platform has a built-in learning management system with more than 500 training courses. Employees can build on their professional education and track the resources they've used. TriNet also tracks your employees' progress toward professional certifications or in continued education. If your business needs more intensive, hands-on training, you can discuss options with your HR consultant. 


Pros of TriNet

TriNet is ideal for businesses that have industry-specific needs for a PEO. Although every TriNet PEO plan comes with the bundled HR services (e.g., payroll, risk mitigation, employee benefits and a technology platform), the company can take it a step further and customize the services based on your vertical. You'll receive HR support from experts in your industry as often (or as seldom) as you need. TriNet offers its plans on a monthly per-employee pricing model, which makes it easy to customize and scale your PEO as needed. 

Another advantage of partnering with TriNet is its proprietary technology platform. TriNet's platform integrates all of your HR needs into one easy-to-access online portal. Since you and your employees have access to the online portal, everyone on your staff can easily make changes to their plans and view plan information as needed. Because your whole staff will use it, ease of use is important in a PEO, and TriNet embodies that. 

Cons of TriNet

If you are looking to choose only the specific PEO features you need in order to keep costs low, TriNet may not be your best option. Every plan comes with bundled features like payroll, risk mitigation, benefits, HR and the online portal, so you'll be paying for features you may not need if you are in the very beginning stage of your business's growth. Keep in mind that the bundled features are essential HR services that you will likely need anyway, but some small businesses only need very few and specific PEO features. 

Another minor disadvantage is that TriNet requires a minimum of five workers. Although this is an industry standard for PEOs and only a minor caveat, it could take TriNet out of the running if you have a very small business. 

Customer Service

TriNet is one of the only companies we reviewed that provides industry-specific support teams. This means your dedicated experts will be savvy on the latest HR practices and other regulatory issues for your industry in addition to their respective fields (HR, payroll, benefits, etc.). TriNet also offers one-on-one HR support, so you can work alongside your HR consultant to develop policies for your business. This tailored approach is crucial for very small businesses looking to grow. You can find additional PEO resources on TriNet's website in the form of articles, a blog, e-guides, videos, demos and webinars. 

We set up a hypothetical small business and reached out to TriNet's sales team by phone and web chat to get a better idea of its PEO offering. In all instances, the sales representatives we spoke with were very helpful and informative. Instead of pushing us toward a sale, they provided details about the features and made sure all of our questions were answered.  

TriNet is accredited by the IRS and the Employer Services Assurance Corporation (ESAC), and it has an A+ Better Business Bureau rating. 

Editor's note: Is your business looking for a PEO service? Fill out the below questionnaire to have our vendor partners contact you about your needs.

Image Credit: fizkes / Getty Images


The Best PEO Service Providers of 2021

The Verdict

TriNet's transparent pricing structure and customized industry PEO plans make it our best PEO pick for tailored industries. PEO plans, contracts and HR support can be customized to fit your needs.

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Skye Schooley
Skye Schooley
business.com Staff
See Skye Schooley's Profile
Skye Schooley is a staff writer at business.com and Business News Daily, where she has written more than 200 articles on B2B-focused topics including human resources operations, management leadership, and business technology. In addition to researching and analyzing products that help business owners launch and grow their business, Skye writes on topics aimed at building better professional culture, like protecting employee privacy, managing human capital, improving communication, and fostering workplace diversity and culture.