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Phone Services

Smartphones seem to have become the most popular method for communication among business owners. Phones with internet access offer a ton of new features that make business operations easier than ever.

However, you don’t have to go mobile just yet. There are many landline phone service options that utilize all of the same features of smartphones in desktop versions to help keep your office connected and running smoothly.

If you’re running a mobile business, take a look at our business mobile providers.

This guide will give you information on the types of phone service you can purchase; included are the benefits and drawbacks of using landline services, as well as tips for making the right decision in choosing a service provider, either to replace or update an already-existing wireless service.

Benefits of Landlines

There are several benefits to having a landline in addition to or instead of wireless phone service. Some of these benefits apply to all landlines users, while other benefits are most valuable to businesses.

Cheaper rates as demand decreases- More than 1 in 4 US homes had only a wireless phone as of June 2010, up from 13.6% in 2007, according to National Center for Health Statistics. This statistic makes it clear that demand for wireless services is rising, while demand for landline service is declining. As demand declines, service providers are decreasing their rates to make landline services more affordable.

No worries over signal strength- Landlines prevent your company from ever worrying about calls dropping or reaching out to areas with low signal strength, because landlines do not rely on radio lines.

Greater level of security - Cellular lines are less secure than landlines. It’s easier for a hacker to listen in on a wireless connection than to tap a phone line, so if your business is concerned with security, sensitive information should be shared over a secured line.

Benefits of Wireless

Though landline services are still common in the business world, wireless connectivity seems to be steadily becoming the new norm. The following are ways in which landline connections just can’t keep up.

Customer Service- Some landlines charge incoming customer calls if they are not connected to a hotline. Wireless connectivity allows you to be more available to your customers to answer their questions or concerns.

Billing Increments- Landline providers that charge by time may have large billing increments (meaning that they can charge a 61 second call for two minutes). Wireless plans often have unlimited options including calling and data for a set monthly amount.

Billing Services- Most wireless providers offer online support and billing that allows you to monitor your usage and payments online, instead of referring to printed billing statements. Make sure that the phone service provider you choose has the flexibility you require.

VOIP service is a great alternative to landlines, take a look at our VOIP service vendors.

While it may seem like the popular option to only have a wireless phone, having a landline also has its benefits. Most phone service providers offer bundle or package deals that include landline options if desired. Be sure you have a clear calculation of your monthly budget that you can dedicate to phone services, and find a provider that can supply you with the connectivity you need.

If you’re interested in phone services, you may want to look at phone systems and phone system accessories.