If spending your life at a perpetual puppy party sounds like a blast, Zoom Room founder and CEO Mark Van Wye can confirm that it is. The company, a nationwide chain of indoor dog training gyms with 100 locations, offers classes in everything from agility to therapy-animal training. (Zoom Rooms also throw “Doggie Discos.” Yes, with a real mirror ball.)
Van Wye spoke with b. about growth, community and the booming pet economy.
b.: What’s behind this boom in the “pet economy” over the past decade?
Van Wye: The first big change was the U.S. catching up with other countries in positive reinforcement as opposed to … shock collars and stuff like that. Once we started treating dogs with kindness, that means they can be inside the house. … Now people start treating [their] dog more like a family member.
That leads to a lot more products and services for dogs. … Employers start to compete for talent by offering things like dog-friendly workplaces.
b.: What were some of the challenges you faced when you were first starting?
Van Wye: It was really the franchising aspect [because] that is such a heavily regulated industry — state regulations, federal regulations. The simplest franchise still has disclosure documents that are hundreds and hundreds of pages long. It’s just so much to learn.
At first you think, “Well, I should talk to other dog businesses — I should talk to dog daycares and groomers,” then you realize … an Orangetheory Fitness or a Dunkin Donuts is a lot more similar, even if they’re such completely different things. All franchises are much more alike than they are different …
Everything doesn’t have to be a business with a million locations or millions of sales. However, if you want a franchise to succeed, everything does have to be not just scalable but repeatable. So, if I am like the most charming, charismatic teacher — and that’s the only reason people come or learn — that’s a problem. I can’t be everywhere. I need someone who’s not me to be able to do the same thing.
b.: Where do you see this market going in the future?
Van Wye: Certainly, when you ask that of an entrepreneur in almost any other vertical, they have to be talking about AI and things you can do remotely, and apps on your phone and goggles!
The reality is … there can’t be a remote dog-training university. They physically need to be around other dogs. … Every business that wants to be a brick-and-mortar [now] has to fight for its space. You can’t just be “bad retail” anymore; you have to earn your spot on a street or you’re going to go out of business.
This interview has been edited for length. Read the full Q&A at business.com.