Since customer service tactics can have a direct impact on sales and profits, it is more important than ever to get proper customer service education to your employees. Don't let the pricing and costs of customer service education and training in the traditional sense deter you from your goals.
It is essential that your employees have the skills to provide customers with the best experience at your business. This will allow your business to have an edge over the competition. When evaluating the pricing and costs of customer service education and training programs, consider the following:
1. Make sure the customer service training program has key elements that will make it worth your money; these include listening skills, conflict resolution and stress management.
2. Think about giving one key employee in-depth customer service training, who can then develop a customized training program for subsequent hires.
3. Review cross-training options that are relevant to your business, such as implementing sales or technology skills in the customer service education.
Save money with online customer service trainingE-learning has many benefits besides the low-cost, which can cost between $30 and $80 per employee. Online training can be done at the pace of each employee, whenever their schedule accommodates it, and are sometimes even taught by live instructors.
Try customer service training softwareCustomer relationship management software has the same scheduling benefits of online learning, but also includes special features like worksheets, quizzes, printable notes and interactive graphics. The cost of software training can start as low as $80 per disc for general customer service training software and go up to $1,000 for highly specialized training.
Offer traditional customer service training classesCustomer service classes led by actual instructors or consultants will provide the most up-to-date industry-specific training an employee can get. These classes provide materials and valuable training techniques like role-playing, but will cost between $500 and $1,500 per employee.
Buy customer service training materialsA low-cost solution for customer relationship training is buying materials to keep on hand at the business to use over and over again for new employees. Spend as little as $100 or as much as $1,000 for customer service training videos, workbooks and audiotapes, but beware that these materials get out-dated quickly, so reinvestment may be needed every couple years.
- Ask for input from your employees about customer service employee training and education; any money spent on training is a waste if it is not valuable. You can incorporate good suggestions to enhance your customer service training program, or eliminate sections that do not work for your employees.