Marketers relentlessly look for ways to improve mobile engagement with customers. Several studies prove mobile as an effective platform for driving purchases. Keeping customers satisfied and happily engaged is something every brand and business wants to champion. However, it’s easier said than done.
A growing number of mobile consumers prefer and appreciate the ease of access from a simple link in a text message. The simplicity and ubiquity of text messaging has enabled it to emerge as a differentiated business-to-consumer engagement channel and offers several benefits to marketers looking to engage target shoppers on their mobile devices, ensuring their preference and convenience are respected.
While many marketers are still playing catch-up with mobile engagement, several recent trends suggest convenience holds the key in deepening mobile engagement and responding to consumer expectations. Text messaging is one such proven approach, and it’s a highly effective engagement strategy for mobile marketers.
Text messaging is incredibly popular, racing ahead of even social media platforms. Recent research reveals that people spent over 85 billion hours in just three months doing text messaging.
Among more surprising stats on text marketing, messages have an incredibly high open rate of 98 percent. Also, as mobile consumers place considerable premium on convenience and simplicity, text messages are likely to command much higher – and faster – response rates than other approaches such as email or app notifications.
Text message marketing creates revenue
Text message marketing software is now used widely as a strategic component by retailers and brands for a wide range of mobile marketing use cases. Here are some successful examples and use cases of how text message marketing delivers unique advantage to retailers:
Scoop up promotional gains with mobile coupons
The mobile channel has clearly become the first point of interaction between consumers and brands. No wonder marketers saw a tremendous opportunity in leveraging this trend to send tailored promotions and loyalty rewards such as mobile coupons. Interestingly, with the mobile customer’s journey becoming mature, more consumers have come to prefer receiving mobile coupons over paper coupons.
A recent study on mobile coupons that surveyed 1,200 consumers highlights the urgency text messages deliver. Sixty percent of consumers said they would redeem a mobile coupon received via text within a week, and 25 percent planned redemption within three days. Findings clearly underscore a useful context to understand consumers’ preference to store and redeem mobile coupons from their phones – with more than half preferring a text message with a link to the coupon.
Increase mobile loyalty program engagement
Making loyalty programs accessible via mobile device is the most effective way to drive member engagement. Adding strong evidence to this is recent consumer loyalty research that shows 75 percent of consumers confirming their willingness to participate and reply to loyalty program alerts if they could access the program easily from a smartphone. Such data provides key insights in taking a great step in the right direction to appeal to consumers who want to engage with loyalty programs from their smartphones via text messages.
A growing number of consumers prefer accessing rewards information from a link in a text message rather than through an app. Evidence consistently suggests that many companies use apps for mobile loyalty but more members prefer text engagement over apps.
As businesses, brands and consumers move further toward a mobile-first world, there is a growing preference among consumers to connect with businesses in the same way they do with their social contacts, including family and friends. Text messaging is not only growing more powerful but also undeniably more relevant for marketers and retailers.
With brands vying to deliver greater digital experiences with mobile devices, texting certainly emerges as an easier, faster and far more productive engagement vehicle than other methods. Marketers can use text messaging and pack it with surprises, delights and rewards and serve it to the mobile consumer, ensuring elements of choice and convenience are given due respect to earn customer equity and loyalty, thereby resulting in continued engagement and revenue.
Texting began as a simple tactic, largely applied for non-strategic and small-scale communication activities. Fast forward to today, and text messaging has become the most preferred method for brand communications and an indispensable aspect of the mobile consumer journey and a must-have ingredient in the marketing toolkit for retailers.