The About page is a fundamental element of a business’s website design process. However, many business owners don’t give it much thought or attention. It’s tempting to fill your About page quickly with an uninspiring bio and generic copy with buzzwords like “innovation” and “excellence.”
The truth is, your About page is a valuable digital asset and one of your website’s most frequently visited pages. Anyone visiting your site for the first time will want to discover more about the company and head to the About page to learn.
We’ll explain why an About page is a crucial content element and explore best practices for creating an About page that puts your business in the best possible light.
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You may think it’s counterintuitive that so many people visit the About page. Shouldn’t they visit the services or pricing sections first or check out your content and resources?
However, the About page’s popularity makes sense for several reasons
Here’s an analogy: When you meet a new person at an event, what’s the first thing you do? You’ll likely check for similarities and ask about their background, hobbies, favorite food and more. You’ll try to discern whether their story is similar to yours. When you feel a genuine connection, you may consider investing in the relationship.
Similarly, when a prospect visits your website for the first time, they’ll head to the About page to determine if they can trust you. They want to know your story and see if you have the experience, knowledge and expertise to solve their problems.
At this stage of the customer journey, your prospects want to understand what you’re doing – and why you’re doing it. If your About page includes elements of your mission statement or company vision, readers can determine if your business resonates with them and aligns with their values and needs.
The About page is also the perfect place for visitors to narrow their options quickly.
For example, say Company A’s About page discusses creating the highest-quality product in the industry. However, Company B’s About page mentions its desire to make the product affordable and accessible to all. If the visitor seeks a higher-cost, higher-quality product, they’ll want to know more about Company A’s products. If cost is a significant issue, they’ll be more inclined to buy from Company B.
The About page helps to humanize your business by telling visitors about yourself and your team. Put a face to a name and title, and let your photos and bios reassure visitors that they’re dealing with real humans who understand their needs.
Ensure your About page follows your existing page design, with consistent brand elements like your company logo and website color scheme and fonts. Use verifiable facts and phrases to demonstrate your credibility.
It may take time to find your company’s unique identity and voice and translate it into well-crafted copy. However, consider the following guidelines as you begin creating a compelling About page.
Your About page doesn’t have to be all about you. Website visitors are there because they’re facing a problem or challenge and need your help. If you can prove you understand their problems, they’ll feel more inclined to trust you.
Don’t glorify your company by only including its big philosophical missions and visions on your About page. Instead, share its mission while making it clear that you’re here to solve your customers’ problems.
Storytelling is a compelling way to capture your audience’s attention. An engaging story about your business’s humble beginnings can establish immediate trust in your customer’s minds.
Share how your products or services were developed to improve lives. Discuss problems or challenges you faced that led you to start this business. If your business is family owned, let visitors know. Genuine stories humanize your brand, which provides context and meaning for your business.
Feature your most valuable employees with their photographs and short bios. Sharing who’s on your team makes your business look more authentic and human.
Include their contact information with links so visitors can reach out to them. For example, if someone wants to access your sales team, now they’ll know precisely who to contact. Linking this information can also help you build an email list of interested prospects.
Whatever you do, don’t make your About page boring. Strive to create a lasting impression in your prospects’ minds so they don’t forget you the moment they close the tab.
People are far more likely to do business with people they like. Forming the right first impression with your About page can make all the difference.
Make your About page copy consistent with your brand. While it should be professional, a bit of humor is always welcome.
While you don’t want to sound obnoxious, the About page is the place to tell prospects about your accomplishments. Showcase anything that builds credibility, including the following information:
Tell prospects what’s important to you. When visitors see you share their values, they’ll feel more comfortable buying from you.
Consider sharing the following company values:
Choose and highlight the top three or four values most important to your company. If your target audience is particularly focused on these values, discuss how you put them into action.
Don’t leave your prospect hanging. If you’ve effectively introduced your company on your About page, ending it with a CTA can seal the deal. A CTA invites your website visitor to take another step. You can ask visitors to subscribe to a blog, download a white paper, or enter their email addresses as part of your lead generation strategy.
Here are some examples of strong About page CTAs:
Your About page isn’t just a standard website design requirement. A compelling, thoughtful About page can help generate leads, boost website traffic, and present your organization in the best possible light, especially for small businesses without an established brand value.
Pratik Dholakiya contributed to the reporting and writing in this article.