You’ve undoubtedly heard about consumer scams in some shape or fashion. Perhaps you’ve read a story about an elderly relative whose retirement funds were drained by a pretend tech support agent, or saw something on the local news about people writing bad checks. These types of scams are certainly a threat to individuals and families. What you may not realize is that many companies also find themselves in the sights of scammers. In too many cases, they don’t see the signs of fraud, and don’t know what’s happening until it’s too late.
Below, you’ll find a guide for avoiding scams in business, especially the kind that take the form of business-to-business (B2B) interactions. Whether you own a business or are employed by one, this is information you’ll want to review very carefully. You’ll find a list of the scams most often employed by those hoping to swindle companies out of their cash. You’ll also learn about the steps you can take to ensure your business doesn’t become a statistic.
Identity theft isn’t just a peril for individual people – businesses, too, can be harmed by scammers. Identity theft increased by more than 113 percent in 2020 as people fell on hard times, according to our analysis of Consumer Sentinel Network data. This type of scam typically occurs when someone poses as a decisionmaker at your company, making purchases or taking on debt that you’ll eventually have to foot the bill for. Experian recommends that those in charge of a company’s finances regularly check credit reports to make sure all charges are accurate and legitimate.
If someone calls you pretending to be from a government agency or another trusted entity, and proceeds to request sensitive information about your business, you may be on the receiving end of an imposter scam. According to data from the Consumer Sentinel Network, these types of crimes rose by 45 percent from 2019 to 2020.
One particular scam, as reported by Business News Daily, involves someone purporting to be from the Small Business Administration (SBA). As the SBA has been handing out COVID-19 relief loans to small businesses, scammers have taken note and are using the situation to try and acquire sensitive account details.
Government entities like the Internal Revenue Service (IRS) or SBA typically don’t ask for payment over the phone, so if your caller wants money, consider that a red flag. Typically, the IRS will contact you first by mail if they need information from you.
If you’re in the midst of shopping around for a business loan, you should keep an eye out for deals that offer overly gracious terms. Business lending scams will often promise you outstanding rates, even if your company’s credit is subpar. But you’ll only get access to these dream loans if you pay an upfront fee — which the scammer will promptly pocket before they disappear. You should do deep research on the lending institution in question before you commit to sending any money.
Larger companies are often targeted by invoicing or payment request scams. Why is that? If they’re very large, they’re more likely to pay out a request without giving it a close look because of the sheer volume of invoices they have to process. By the time you catch on, the scammer already has your money and is long gone. According to the Minnesota State Attorney General’s Office, fake invoices are often for directory listings, memberships, and office supplies.
Small businesses are especially vulnerable to directory listing scams. These occur when a company pays for space in a business or phone directory that does not actually exist. Before paying for any directory listings or ad space, do your research on the company by looking for a legitimate website or reviews.
Some scammers represent themselves as legitimate companies offering business services or office supplies. You could place an order, believing you’re getting a great deal on a product or service, only to find the outfit you paid has no intention of delivering. These scams have become especially common in the wake of COVID-19. More employees are now working from home and may be looking for better internet service or office supplies they can order for themselves.
To avoid office supply scams, the Federal Trade Commission (FTC) recommends purchasing from suppliers who’ve been reliable in the past, or from suppliers who’ve been recommended by people you know and trust.
Analysis of Consumer Sentinel Network data showed that cyber threats were among the most reported internet crimes in 2020, rising by over 2000 percent from 2019. It should come as no surprise that, due to COVID-19’s impact on the economy, scammers increased their digital efforts against companies. Hackers often target businesses because they tend to have bigger bank accounts. If critical data at your company becomes compromised, you could receive messages from scammers shortly after demanding payment. Worse yet, they could gain access to company email and use that to access bank account information. As the FBI’s Internet Crime Complaint Center reported, businesses lost $1.8 billion in such attacks last year.
According to the American Bankers Association, check scams are some of the oldest schemes in the book and remain fairly common to this day. They take the form of someone – be it a customer or someone posing as another business – paying you more than you’re owed via check, then asking you to pay back the difference.
If this occurs and the payer requests a refund through prepaid credit card, gift card, or wire transfer, be very suspicious. Scammers like to be paid using these methods because they’re more difficult for the authorities to track. Holding refunds for check payments several weeks could help you avoid getting burned. Under no circumstances should you refund a customer using an untraceable channel.
Not every charitable request is for a good cause! Some scammers may take advantage of your company’s generosity and ask for a donation to a fundraiser or sponsorship opportunity that isn’t legitimate. They could also act as though they represent an established nonprofit when they’re really lining their own pockets. This type of scam is on the rise: between 2019 and 2020, reports of charitable solicitation schemes rose by 32% according to the Consumer Sentinel Network database. New, fraudulent charities tend to pop up during times of disaster.
Before making any type of charitable donation, research the organization through a nonprofit rating site like Charity Navigator or GuideStar. These sites will give detailed information about charities’ profit and loss statements, leadership teams, and impact so you can make sure your donations will truly be making a difference.
Spam email remains a plague, and email phishing scams have been a menace for decades. If you get an offer on a business deal that sounds too good to be true, or receive an unexpected password reset request for one of your company’s accounts, you may be dealing with a scammer. If you do get a message that appears to be from a legitimate company, it’s still a good idea to do your research on them. According to the FTC, scammers are more than capable of making a fake website or email that looks like the real thing.
Scan emails for discrepancies to avoid becoming the victim of a phishing email. Make sure the name of the sender is the same in the body of the email and in the “from” section. Also, if the email subject line begins with “Re:”, make sure that the sender is actually replying to an email message you initiated.
The FTC collects and shares millions of reports on fraud, scams, and other cybercrimes through its Consumer Sentinel Network. Using this information, we looked into the scams that could impact businesses and calculated which types are growing in frequency.
The latest data from 2020 revealed that individuals and businesses were reporting issues with malware, online payment and shopping platforms, employment agencies, and identity theft at much higher rates than in 2019.
Scam or fraud type
Number of reports in 2020
Percentage increase since 2019
|Malware & computer exploits||70,333||2131%|
|Online payment services||41,308||256%|
|Job and employment agency scams||35,771||252%|
|Mobile carrier rates and plans||10,303||86%|
|Broadband internet cost||4,322||74%|
|Broadband internet speed||1,695||52%|
|Computer equipment and software||21,306||49%|
|Broadband internet access||5,054||34%|
|Fake check scams||36,059||32%|
|Mobile applications and downloads||3,922||31%|
|Miscellaneous institution lending||13,694||23%|
|Finance company lending||9,190||18%|
|Business and work from home opportunities||17,500||16%|
|Banks, credit unions and savings and loans||63,637||16%|
Now that you’re more familiar with the most common and fastest growing scams, can you identify the scams that your company could fall victim to? Conduct a review of your company and check it against our scam list to identify any possible threats. Although it can be nerve wracking to find vulnerabilities in your business, there are steps you can take to protect your assets and data.
If a large number of employees are authorized to pay for services or supplies, Make sure every employee authorized to pay for services and supplies knows how to protect payment details, identify secure and insecure websites, and spot the warning signs of a scam. Consider conducting a scam simulation workshop in the office. In addition, your company can create a scam avoidance guidebook, and – as ACFE Insights recommends – provide case studies of past scams so employees can see where other companies went wrong.
Alternatively, you could leave purchasing responsibilities in the hands of a trusted few in order to reduce your risk. You’ll just have to make sure those team members also know how to keep your company’s resources safe.
Some scammers like to send official-looking emails from companies you may or may not do business with. These emails often contain links that will send you to a copy of that company’s website, where the scammer hopes you’ll attempt to sign in (and helpfully give away your credentials). How do you spot a fake? Double-check the URL of the website you land on to make sure it matches that of the actual business. Also, make sure the site you’re on has an SSL certificate. This is a sign that any data you transmit will be secure and encrypted.
In general, you should have systems in place for dealing with potential scams. There should be guidelines on the types of information that should not be shared. Employees should know who to report suspected fraud to both inside and outside the company.
Where money is concerned, lay out a step-by-step process every employee should follow when paying vendors or issuing refunds. It may be worthwhile to put policies in place before workers can send out checks or type credit card numbers into websites. For example, employees could request authorization from a supervisor before they make purchases or payments.
How secure are employee phones and laptops? How strong is your company firewall? Do employees know not to send sensitive materials electronically to those outside your business? An internal audit of your devices and the practices your employees engage in could help you fend off attempted scams.
For example, you might want to ensure employees are using strong passwords to lock their accounts, and that they have two-factor authentication enabled. Enacting a policy that requires regular password changes could also help tighten up security.
Instruct employees not to conduct business while connected to public hotspots, such as those found in airports and coffee shops. For hackers, it is relatively trivial to scoop up data (such as logins and passwords) sent over unsecured wireless networks.
Anyone with access to sensitive or private customer data should have their own login, as well, and any attempts to open or download that data should be logged. That way you can create a trail that’ll lead you to the employee who disclosed the information, or help you figure out whose account is compromised.
Do you know who you’re paying and what company names are used by your vendors? These details are too crucial to overlook. Each time you begin a relationship with a new payee, be sure to get a sample invoice from them so you know what one looks like. And when you receive an invoice for real, make sure you’re cutting a check to the right business, and that you’re sending money to the right place.
Maybe you’ll get lucky and recognize one of the aforementioned scams before things go too far. Or maybe you’ll fall prey to a scam as so many do every day. Either way, you should report what happened to the FTC. The agency has a special webpage specifically for those who want to provide tips. The Better Business Bureau has one too.
Reporting attempted scams can help prevent scammers from striking again. Taking a few minutes to do this could save other businesses from losing their hard-earned profits, and could lead to serious consequences for the perpetrators.
Keeping your business safe from scammers is truly a team effort. It requires a well-trained and disciplined staff, and an understanding that you can never let your guard down – you must remain vigilant.
If you follow the guide above, you’ll know how you can further protect your company’s assets from would-be thieves, and how to spot any signs of trouble before things get out of hand. Don’t become a statistic in next year’s FBI report: take action now to plug any holes inside your organization, and stay up to date on the topic so you’re always aware of any new scams making the rounds.