Cybersecurity hazards are a reality in today’s digital world. Small businesses and their employees must act cautiously to keep their customers’ private data safe and protect their brand’s reputation. Seemingly innocuous actions like clicking a link in an email can expose your customers’ personal information to hackers and leave your company vulnerable to legal action, lost business and brand distrust.
The stakes are even higher when a small business accepts online payments via credit cards or other payment options. Securing your online payment process is crucial for business survival. We’ll share 11 online payment security tips to protect your business and customers and highlight the most secure payment methods to enact.
Editor’s note: Looking for a secure credit card processing service for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.
Small businesses often have a false sense of security, assuming cybercriminals have bigger fish to fry. In reality, according to Verizon’s 2022 data breach investigations report, small businesses are as appealing to cybercriminals as larger organizations ― and small companies are more likely to be put out of business due to a security incident.
Consider the following online payment security best practices to protect your customers and business.
Two-factor authentication (2FA) is an essential part of any business’ cybersecurity plan. 2FA ― also called multifactor authentication (MFA) ― is essential when dealing with vendors, social media, financial institutions or any other platform where your business has an account. If a cybercriminal gets access to your accounts, your customers’ sensitive information is at stake, along with your business’ private data. If you deal with a vendor that doesn’t offer 2FA or MFA, request it or find a more secure vendor.
With 2FA, you know immediately if someone is trying to access your account and can take steps to secure it by changing the password.
E-commerce financial transactions are, by definition, card-not-present transactions, which are inherently less secure. Online businesses can improve security by verifying the transaction by the following means:
One of the best ways to protect your online store is to base it on a secure e-commerce platform. The best e-commerce platforms are established companies with excellent reputations that implement innovative security measures.
Platforms with excellent security are rarely the cheapest, but this cost is a crucial part of your cybersecurity budget. Secure e-commerce platforms can save you money in the end by protecting your reputation and your customers.
Even when you do your best to secure your operations, you may still be vulnerable to savvy hackers or dishonest employees. Cyber insurance will help cover your bases. Cyber liability insurance typically covers costs associated with a data breach, such as loss of income, costs associated with notifying customers, the cost of recovering compromised data and repair costs for damaged computer systems.
Requiring customers to set up an account with you before purchasing lets you verify them with their login credentials. Alternatively, you can ask customers to verify their identity by providing a photo of their driver’s license or other government-issued identification for big-ticket items.
It’s best not to store any customer payment data so it’s not a target for cybercriminals. Don’t store electronic data or paper files, such as when you take credit card payments over the phone. However, if you must store payment data to enable easy repeat purchases, use a third-party company that uses encryption to protect the data.
A secure sockets layer (SSL) certificate provides security by encrypting communication between the customer and your business. In addition to this very real benefit, an SSL certificate also makes customers feel more confident doing business with you because they see the certificate displayed in the browser. For extra security, install a firewall around your company data and implement an intrusion detection and prevention system.
Anyone accepting credit cards is required to comply with Payment Card Industry Data Security Standards (PCI DSS). These standards cover proactive steps businesses must take to do the following:
In addition to credit cards ― which you can verify with additional information ― consider accepting payment forms with built-in security. This includes electronic checks verified through the automated clearing house (ACH) network and digital wallets like Apple Pay, Google Pay and Samsung Pay, which are secured through blockchain technology (more on secure payment forms below).
Human error leads to many data breaches. Train employees on identifying and dealing with suspicious emails or calls that might be phishing for login credentials. Warn them against clicking on unexpected email attachments that might contain malware or sharing sensitive information with unauthorized people. Ensure they log out of their workstation when leaving their desks and never leave work-related USB drives or devices unattended.
Monitor customer purchase patterns. When you see something out of the ordinary, like an unusually large order from an existing customer, call them to verify its legitimacy.
Whether or not your business accepts online payment, it’s crucial to implement one of the best antivirus and internet security software solutions to protect your company’s devices against malware, viruses and other web-based threats.
Protect your customers and business by accepting secure payment forms. Some of the most secure include the following: