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Jennifer Dublino profile picture

Jennifer Dublino

Senior Writer & Expert on Business Operations
Introduction
About Me

Jennifer Dublino is an experienced entrepreneur and astute marketing strategist. With over three decades of industry experience, she has been a guiding force for many businesses, offering invaluable expertise in market research, strategic planning, budget allocation, lead generation and beyond. Earlier in her career, Dublino established, nurtured and successfully sold her own marketing firm. 

At business.com, Dublino covers customer retention and relationships, pricing strategies and business growth.

Dublino, who has a bachelor’s degree in business administration and an MBA in marketing and finance, also served as the chief operating officer of the Scent Marketing Institute, showcasing her ability to navigate diverse sectors within the marketing landscape. Over the years, Dublino has amassed a comprehensive understanding of business operations across a wide array of areas, ranging from credit card processing to compensation management. Her insights and expertise have earned her recognition, with her contributions quoted in reputable publications such as Reuters, Adweek, AdAge and others.

Experience
Owner at Pro Creative Marketing Group
April 1997 - Present
President at Thinksensory
February 2015 - Present
Education
University of Miami Herbert Business School
BBA, MBA
Marketing and Finance
Jennifer's Product and Service Reviews
Our team conducts an independent analysis of products and services that can help manage your business.
01.22.26
The Best Merchant Account Services
The best merchant account services include Square, Helcim and...
Jennifer's Activity
Tips for Setting SMART Goals in Your Business Plan - thumbnail
article
Tips for Setting SMART Goals in Your Business Plan
SMART goals are specific, measurable, attainable, relevant and time-based. Learn how to apply SMART goal principles to your business to boost success.
Updated January 12, 2026
10 Successful Businesses You Didn’t Know Were Run By Women - thumbnail
article
10 Successful Businesses You Didn’t Know Were Run By Women
Female entrepreneurs own 39 percent of American firms. Check out this list of women-led companies and some great resources for small business owners.
Updated January 27, 2026
Look Inside: Identifying Employees You Should Be Promoting From Within - thumbnail
article
Look Inside: Identifying Employees You Should Be Promoting From Within
Promoting existing employees can save onboarding time and costs while boosting morale. Learn how to identify the best candidates for a promotion.
Updated January 12, 2026
Renewable Resources: The Impact of Green Energy on the Economy - thumbnail
article
Renewable Resources: The Impact of Green Energy on the Economy
Green energy boosts job creation, attracts investment and cuts long-term costs, making it a key driver of sustainable economic growth in the U.S.
Updated January 12, 2026
How Do You Sustain and Grow Your Customer Relationships? - thumbnail
article
How Do You Sustain and Grow Your Customer Relationships?
The most important thing in sales and marketing is to attract and retain your most profitable business customers. Get tips and strategies.
Updated October 30, 2025
Keep Your Customers Coming Back With a Recurring Revenue Sales Model - thumbnail
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Keep Your Customers Coming Back With a Recurring Revenue Sales Model
Boost revenue with a recurring model — retain customers, ensure steady cash flow and scale your business.
Updated August 27, 2025
5 Examples Where the Personal Touch Still Matters in Marketing - thumbnail
article
5 Examples Where the Personal Touch Still Matters in Marketing
Digital marketing can help you reach many people at once, but reaching out to individual customers or prospects with a personal touch can be effective.
Updated December 18, 2025
There’s a Fee for That: Pros and Cons of Surcharging Credit Cards - thumbnail
article
There’s a Fee for That: Pros and Cons of Surcharging Credit Cards
Credit card surcharging shifts processing costs to customers but can cause legal issues, competitive disadvantages and customer dissatisfaction.
Updated January 12, 2026
Things to Consider Before Presenting Your Idea to Investors - thumbnail
article
Things to Consider Before Presenting Your Idea to Investors
Investor presentations require careful planning and organization. Learn what to consider before presenting an idea to investors and signs you're not ready.
Updated January 09, 2026
Stay in the Know: How to Keep Up With Digital Marketing Trends - thumbnail
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Stay in the Know: How to Keep Up With Digital Marketing Trends
Digital marketing is constantly changing, and it's important to keep up with the trends to stay ahead of the competition. Here's how to stay in the know.
Updated October 28, 2025
What Is Dynamic Pricing and How Does It Affect E-Commerce - thumbnail
article
What Is Dynamic Pricing and How Does It Affect E-Commerce
Dynamic pricing adjusts prices in real-time based on demand, competition and market data. Amazon pioneered this to maximize revenue and stay competitive.
Updated October 13, 2025
The Game of Pricing: How the Number 9 Affects Purchase Behavior - thumbnail
article
The Game of Pricing: How the Number 9 Affects Purchase Behavior
Charm prices end in the number nine. Learn about charm vs. prestige pricing and how your ideal customer should dictate your pricing strategy.
Updated March 02, 2026
Can You Make a Profit and Be Socially Responsible? - thumbnail
article
Can You Make a Profit and Be Socially Responsible?
Corporate social responsibility increases customer loyalty and cuts costs through sustainable practices like solar energy that pay back in 3 to 5 years.
Updated February 09, 2026
How to Boost Customer Retention - thumbnail
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How to Boost Customer Retention
Keeping your existing customers keeps costs down while helping your company grow. Learn how to make customers happy enough to keep doing business with you.
Updated January 05, 2026
Guide to Compensation Management - thumbnail
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Guide to Compensation Management
To get and retain top talent, you need a strategy that considers your business’s strategic goals and objectives. Here is how to develop a good policy.
Updated February 10, 2026
Email Design Guide (With Examples) - thumbnail
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Email Design Guide (With Examples)
Email is a critical marketing tool. Discover how to design your own in this complete guide that includes best practices and campaign examples.
Updated March 02, 2026
Clover vs. Toast POS & Payment Processing Comparison - thumbnail
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Clover vs. Toast POS & Payment Processing Comparison
Clover and Toast are payment processors that can provide POS functionality and hardware. Learn how their features, service and costs compare.
Updated September 30, 2024
What Are TikTok Alternatives for My Business? - thumbnail
article
What Are TikTok Alternatives for My Business?
TikTok was banned in the U.S. in late 2024, leaving Instagram Reels, YouTube Shorts, and Triller as top alternatives for short-form video content.
Updated January 15, 2026
9 Little-Known Ways to Network With Hospitality Industry Insiders - thumbnail
article
9 Little-Known Ways to Network With Hospitality Industry Insiders
Making contacts within the hospitality industry can create opportunities for your business. Learn how to start networking effectively.
Updated November 04, 2025
7 Areas Where Attention to Detail in Important in Business - thumbnail
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7 Areas Where Attention to Detail in Important in Business
Focusing on the details in key areas can boost your business's efficiency. Learn the areas where you should be extra attentive to the little things.
Updated January 07, 2026