Greenway offers a bundled software package starting at $799 a month per provider. That package includes the EMR and practice management software, reporting analytics tools, mobile app access, and a secure patient portal with unlimited messaging. For clearinghouse services covering claims submission, Greenway charges $93 a month per provider. Lab tests and e-prescriptions cost an additional $49 per provider per month, bringing the total cost of the full package to $941 per provider per month.
Ease of Use
While Intergy's user interface appears the most dated (think Microsoft XP) out of all the EMR software we examined, looks aren't everything. While it stops just short of being intuitive, Intergy offers multiple ways to complete your tasks and is relatively easy to navigate.
Across the top of the window are several dropdown menus that allow you to quickly navigate the major applications in the software. These menus vary by the user permissions that apply to you. In a full, unrestricted suite, the menu items are "patient," "scheduling," "tasks," "clinical," "referrals," "financial," "communications," "reports," "printers," "setup," "window," "options," "help" and "exit."
Below these menus are several icons. These icons also change based on a user's role within the practice. Some of the functions available through icons are patient registration, appointment scheduling, patient check-in, charge entry and report access. The icons make it easy to navigate to key tools on the fly, regardless of the window you are currently viewing within the system.
Intergy's tools flow into one another relatively smoothly, making it easy to track an individual patient's journey while maintaining an overarching view of your medical practice. Overall, Intergy appears easy to learn and offers a lot of shortcuts or alternative methods to complete day-to-day tasks.
Intergy Medical Practice Management Features
Intergy offers medical practice management software that checks all the boxes, and while it might not look like a flashy, modern user interface, it is one of the most flexible and dynamic solutions we reviewed. Here's a look at the key features of Intergy's practice management software.
- Patient demographics: Patient registration is straightforward. Custom rules can be set to designate certain fields as mandatory, such as information that must be captured for MIPS/MACRA attestation. These are the fields that must be filled out before registration can be completed. Intergy has a "quick register" feature in case a patient's information is incomplete; for instance, if they can't find their insurance card, the system flags that patient registration as incomplete. Once a patient is registered, you can access their info in the Patient Information tab, where you can navigate virtually every aspect of their clinical and financial data. You can review, for instance, scheduling and past encounters, prescriptions, images, messages and clinical charts. You can access all of these tabs without leaving the patient information window.
- Appointment scheduling: The appointment scheduler is a calendar that appears like a typical spreadsheet. Columns along the top of the calendar display the names of providers, locations of facilities or other information you can customize it to include. The calendar works in tandem with preset custom rules running in the background. These rules govern aspects like available appointment times and types of appointments that can be scheduled for certain providers. The calendar can be configured in several views, including multiple providers for one day, a weekly view for a single provider and a monthly view that shows how many appointments the practice has scheduled. Under the Scheduling tab, there are several icons, which include features like patient registration, appointment check-in and billing tools. Finally, Intergy's scheduling tool includes a waitlist feature. One nice aspect of the waitlist feature is that if a patient can only come in on a certain day of the week and/or time, whenever another patient with the corresponding day and time of the desired appointment cancels or reschedules, patients on the waitlist are automatically added to the calendar.
- Billing: With Greenway Health's billing module, you can run patient insurance eligibility checks when an appointment is set or during patient check-in. Eligibility verification can also be run in batch form on all scheduled patients a few days before their appointments. The eligibility verification check provides the name of the payer, the patient's copay, deductible and the payer's obligation. Once a provider has seen a patient, charges that are available to post are sent to the pending charges list. The tool prepopulates encounter and ICD-10 diagnosis codes. Billers can then format the claim properly and prepare it for submission. A complete ICD-10 coding library allows billers to edit the codes with a simple search.
- Reporting: Intergy provides more than 500 different real-time reports that can be run on a daily, weekly or monthly basis. All reports can be exported to Microsoft Excel. There are 10 different reports specifically related to billing performance. These include reports on the practice's billing activity and productivity over time and the ratio of claims paid. The practice analytics tool, which is available in the standard package, adds 600 more reports to the total. These reports are more advanced. You can review data by the month, quarter or year, and switch to various visualizations like pie charts and bar graphs. Reports can be set to automatically recur and are delivered directly to your inbox.
Intergy EMR Features
Intergy's user interface isn't going to win any awards for best in show, but its functionality is highly flexible and can adapt to any provider's workflow. Here's a look at some of the key features of Intergy's EMR system.
- Face sheets: During a patient encounter, you can open the patient's face sheet for an overview of their information, medical history, active medications, recent lab results and any attached documents. The face sheet also includes that patient's complaints or reason for visiting. You can update the patient's medications through their insurance company's database in real time within the face sheet. You can also quickly view the patient's recent lab results on the face sheet or see them in detail under the Labs tab.
- Charting: Under the Notes tab is a free-text box for recording the patient's chief complaints. Adjacent to the box is a list of customizable templates. You can take notes using free text, clickable hotkeys, or voice dictation using Dragon or M*Modal. You can also bold any abnormal findings to be easily visible in the final note. Intergy maintains a complete ICD-10 code library that applies codes to diagnoses and conditions listed on the note.
- Patient history: While filling out a note, you can split your screen and open any other window within the software without losing your place during the exam. For example, if you want to pull up the results of a recent lab test, you can review that information without exiting the note. While this is the general layout we encountered during our review of the software, the face sheets and clinical notes are completely customizable.
- E-prescribing and labs: Under the Orders and Charges tab at the top of the window, a complete list of a patient's medications, lab orders and procedures will populate. You can select the diagnosis codes you put into the patient's notes, and the software will recommend actions you've taken related to those problems in the past. For example, if a patient has diabetes, the software will recognize that you often order a urinalysis and suggest that you do so for this patient as well. This feature makes it easy to order the labs and prescribe the medications you frequently need to for your patients.
- Automated workflows: Intergy boasts a wide range of automated settings you can customize to suit your practice's needs. For example, using the "actions and events" tool, you can create a custom routine for patient insurance eligibility and copay to be automatically reviewed during check-in.
The implementation period for Intergy is generally between 90 and 120 days, which is average to lengthy compared to the other EMR software in our review. During implementation, Greenway will assign your practice a project manager who oversees every aspect of the process. A team of implementation specialists will also be on hand to work with your practice through the entire process. Implementation and training are available at no extra cost. Further training is available for an added cost.
The first step of implementation is generally data conversions and migration from previous EMR systems. Next, staff training begins. Greenway offers access to the Virtual Interactive Academy, where staff members can attend online classes tailored to their roles within the practice. For example, providers attend clinical training sessions that last about 90 minutes and cover all the major modules for meeting with patients, prescribing medications, ordering labs and more.
After all staff members have completed their online training courses, an implementation consultant works with your team to help you learn your own custom system through a process that usually lasts about four weeks. In the three days prior to your go-live date, your implementation consultant is onsite with you to ensure everything goes smoothly.
Greenway Health's biggest drawback is its learning curve. There are many ways to achieve the same result within the system, which can be overwhelming to a new user. However, once you become familiar with the platform, these shortcuts are huge timesavers that streamline entire departments' operations.
You must take the time to properly train your staff on the system, including the custom configurations you requested during implementation. Since standard implementation and training are included in the subscription price, consider purchasing the additional onsite training if you have room in your budget. The more familiar your staff is with Intergy before your go-live date, the less disruptive the transition will be.