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AdvancedMD - Electronic Medical Records (EMR) Review

By
Adam C. Uzialko
,
business.com writer
| Updated
Jun 22, 2018
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> Human Resources
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Our best pick for best overall electronic health record (EHR) system is AdvancedMD for its implementation support, flexibility, reliability, and ease of use. EHRs, also known as electronic medical records (EMR) systems can be cumbersome and unreliable, dragging medical practices through a lengthy implementation process only to fail to live up to expectations. With AdvancedMD, that all-too-common concern is not a problem.

AdvancedMD EHR

AdvancedMD EHR

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

AdvancedMD is one of the most comprehensive electronic health records (EHR) systems we reviewed, and is our best choice for best overall EHR. From implementation to ease of use, AdvancedMD shines, and it does so for a relatively affordable price.

View all our recommendations for electronic medical records systems on our best picks page.

AdvancedMD offers an effective, reliable electronic health records system that can easily scale up with a young practice as it grows. AdvancedMD is flexible enough to adapt to almost any workflow, an important consideration for EMRs as they will be implemented in many different environments with many different day-to-day cultures.

There are several different implementation packages suitable for practices of different sizes and budgetary constraints, ranging from self-guided to one-on-one ongoing training. AdvancedMD also boasts strong integration capabilities, interfacing with many labs, pharmacies and hospitals. In the event the company does not currently have a desired integration, AdvancedMD is willing to extend APIs to third-parties. Finally, AdvancedMD's flexibility in pricing models means it can be suitable for practices with any volume of patients.

Ease of use

Aesthetically, AdvancedMD's user interface is modern and streamlined, unlike some of the outdated systems we reviewed. Like many EHR systems, AdvancedMD comes with a bit of a learning curve. However, once users become acclimated to the system, it is not difficult to navigate. At first glance, the interface seems busy, but icons for different tools and modules are neatly laid out at the top of the screen for simple navigation.

AdvancedMD's scheduler is a robust planner that allows users to map out appointments by location, time, and type in a color-coded manner. The dashboard is the central repository of all essential information, including messages, notes, ordered prescriptions, documents, and charge slips. It also shows a quick-view version of the calendar on the left side of the screen, so users can see any upcoming appointments. As providers move through the charting tool for patients, there are a lot of quick-fill fields and template options that make responding to the software's prompts a bit easier and quicker.

There's a lot to AdvancedMD and it takes some getting used to. We could not become fully acquainted with the software during our review, but it is apparent that the system is very navigable and can be fully understood with a little bit of time and guidance.

Features

AdvancedMD is a full-featured EHR system that can adapt to any specialty or workflow. The company is highly responsive to client requests to build out additional templates or integrations, and the system runs smoothly and reliably. Here's a look at some of the features AdvancedMD offers.

Templates

AdvancedMD offers customizable templates that make adapting the system to a provider's specific style much easier. AdvancedMD will build in templates that cover "nearly any specialty" upon request, so regardless of your practice's workflow or focus, AdvancedMD can be tailored to suit it.

Integrations

AdvancedMD maintains integrations with a wide array of labs, pharmacies, hospital systems, and so on. It's important for your practice's EMR to communicate with other points of care in the healthcare ecosystem, so knowing your vendor partner is ready to integrate with other systems is essential. In the event AdvancedMD does not have an existing integration with a system your practice needs to communicate with, the company will extend APIs to those third-parties, so long as they are willing. That means AdvancedMD's EHR can communicate with virtually any other system you require.

Practice management

Unlike some other vendors, AdvancedMD's EHR comes with an integrated practice management (PM) module. Practice management includes functions like billing, claims scrubbing and submission, rejection review, and other revenue cycle management tools. Integrating a PM module with EHR marries the front office with providers and allows a 360-degree view of the practice's health, both in terms of financials and clinical operations.

Add-ons

There are also several add-on features for an additional per provider, per month cost. Those are listed below along with their cost in the pricing section.

Pricing

AdvancedMD's pricing plans are unique in their variety. It's not the most inexpensive system out there, but for what AdvancedMD's EHR brings to the table, it is priced well. The company also offers regular promotions and discounts that can reduce the costs considerably. Practices can select one of two pricing models, depending on which is most suitable for them. There is the per provider, per month model, which is the standard pricing model across the EMR industry. AdvancedMD also offers an encounter-based program, in which practice's only pay per patient encounter. However, the encounter-based program does include monthly minimums that must be met.

AdvancedMD does not offer a standalone EHR, although the practice management module can either be the company's in-house solution or a third-party of the practice's choosing. For a fully integrated AdvancedMD EHR/PM solution, pricing starts at $729 per provider per month. Our hypothetical practice, a small general practice of five medical providers, was offered a discount by the sales representative we spoke with. That discount would reduce the cost to $583.20 per provider per month. If a practice chooses to outsource the practice management module to a third-party, that would change the cost; AdvancedMD maintains relationships with more than 700 billers.

For the encounter-based program, we obtained a quote of $2.18 per encounter, with a $500 monthly minimum. That means a practice that encountered at least 229 patients per month could take advantage of AdvancedMD's EHR/PM system for as little as $500 monthly, total, regardless of the total number of providers. For small, low-volume practices, this makes a powerful EHR system available at a manageable cost.

AdvancedMD is somewhat more expensive than some other EMR solutions we reviewed, but along with the price it includes an integrated practice management module. It is also one of the only services that offers the encounter-based pricing model. However, there are several add-ons that represent an extra cost, some of which come included with other systems we reviewed:

  • Advanced Patient Pro (patient portal, appointment reminders, etc.) - $150 per provider
  • Advanced Insight and Benchmarking - $79 per provider
  • Telemedicine - $30 per provider, plus $5 per encounter OR $150 per provider unlimited
  • Integrated Fax - $29 per provider for 2,000 pages per month
  • Electronic Prescribing of Controlled Substances (EPCS) - $25 per provider
  • Reputation Management - $49 per provider

Implementation

AdvancedMD maintains separate pricing for its implementation packages, which allow practices to select the level of guidance and training they need. For experienced practices, a less expensive option could be suitable, while those that require in-depth, one-on-one training and regular consultation can spend a little more for the helping hand.

  • Tier 1 – "Limited" ($1995): Includes application configuration and two hours of product training. Configuration review and project management are incumbent upon the practice. This option is intended for a small practice with experienced staff members that will be content relying heavily on webinar training.
  • Tier 2 – "Standard" ($2995): This tier builds on the first by adding two additional hours of training and shifting project management and configuration review responsibilities to the company. It also includes an integrated training tracker, comprehensive video training library, help materials, an onboarding webinar series, an implementation phone line, a partner interface collaboration, post-utilization follow-up, and a dedicated implementation consultant.
  • Tier 3 – "Comprehensive" ($3995): Finally, the comprehensive package builds on the second tier by adding full, comprehensive application configuration and review, as well as 12 hours of product training. This is recommended for practices implementing a fully custom system that need time to learn how to navigate the software and integrate it into their daily operations.

Customer service

AdvancedMD offered us great customer service, with both responsive and knowledgable representatives. We were transferred one time after basic information about our hypothetical practice was captured by a receptionist, and then a sales representative took over. He answered all our questions in detail and even voluntarily offered a discount. We were given full pricing materials and more detailed information via email after the call, and we never felt pushed to make a purchasing decision after we made clear at the start of the call we were only researching different options.

AdvancedMD's customer support is included in the subscription price. There is a 24/7 help desk so you can contact support any time something goes wrong, which set AdvancedMD's customer service apart from many other vendors we reviewed. All customer support is maintained in-house and is ongoing after the implementation process and training is completed.

Editor's note: Looking for an electronic medical records system? Click the Compare Quotes button below to have our sister site Buyer Zone connect you with vendors that can help.

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AdvancedMD EHR

AdvancedMD EHR

The Best Electronic Medical Record (EMR) Software of 2019

The Verdict

AdvancedMD is one of the most comprehensive electronic health records (EHR) systems we reviewed, and is our best choice for best overall EHR. From implementation to ease of use, AdvancedMD shines, and it does so for a relatively affordable price.

Adam C. Uzialko
Adam C. Uzialko
Adam C. Uzialko, a New Jersey native, graduated from Rutgers University in 2014 with a degree in political science and journalism and media studies. He reviews healthcare information technology, call centers, document management software and employee monitoring software. In addition to his full-time position at Business News Daily and Business.com, Adam freelances for several outlets. An indispensable ally of the feline race, Adam is owned by four lovely cats.