ChartLogic Medical Billing Service Pricing
ChartLogic's pricing is an industry-standard percentage of monthly collections captured on behalf of your practice. It starts at 3% of your collections, which is common for its competitors, but tends to top out around a low-cost 6% of monthly collections. This makes ChartLogic one of the most cost-effective medical billing services in our review. ChartLogic typically requires a two-year contract term for its RCM services.
ChartLogic charges no additional implementation or training fees and includes its EMR and practice management software in the percentage of monthly collections. Included in implementation is a billing analysis of your practice's past performance and the assignment of a dedicated account manager, who oversees implementation and offers a post-implementation evaluation.
ChartLogic Medical Billing Process
ChartLogic's process begins with a full review of your past billing activity and collections. The process is designed to identify where your practice is at in terms of financials and opportunities for immediate growth or improvement.
Once the analysis is complete, if your practice and the company choose to move forward, ChartLogic provides a full agreement outlining its responsibilities as well as yours. Once that agreement is signed, the implementation and onboarding team takes over. Software implementation and training occurs in tandem with provider credentialing with the necessary payers, as well as logistics like setting up bank account information for direct remittance of funds. ChartLogic does not use a lockbox system in which practice funds first flow to the company and then into the bank account; instead, collected funds are directly deposited minus ChartLogic's rate.
Once billing begins in earnest, your practice is assigned a billing account manager, who serves as a direct point of contact between your practice and ChartLogic. ChartLogic's team of certified coders and billers reviews, codes and edits all your claims. Claims also go through a claims scrubber, which flags any errors that could potentially lead to denial by payers.
ChartLogic maintains full integrations with Change Healthcare and RelayHealth clearinghouses. The company offers insurance eligibility verification services prior to patient appointments through those organizations.
Once claims are submitted, ChartLogic continues to monitor them until they are paid or rejected, following up on unpaid claims regularly and revising and resubmitting denials. The timeline for follow-ups and denial management varies by practice. ChartLogic also manages patient billing and follow-ups. The company can also refer patient balances to collections, but it allows your practice to set policies regarding if and when it's allowed to do so.
ChartLogic Medical Billing Pros
ChartLogic stands out for its full certification requirements for coders and billers on its staff. Many medical billing services maintain some certified staff, but they don't necessarily require certifications for new hires. A completely certified staff guarantees that your claims will be handled by staff members with up-to-date knowledge of best practices and insurance company policies.
ChartLogic is a low-cost solution suitable for small practices, especially those looking for a complete healthcare IT suite that includes an EMR system and practice management software. The dedicated billing manager serves as a point person to help your practice from start to finish, including the post-implementation evaluation. This onboarding process can ease what is often a challenging and costly step.
Additionally, ChartLogic directly remits payments into your practice's account without holding funds in a third-party account or "lockbox" like many other medical billing services do. This means faster delivery of funds after payers accept claims and remit payment.
ChartLogic Medical Billing Cons
The biggest drawback to ChartLogic's medical billing service is its requirement that you also use its EMR system and practice management software. This means that practices using other platforms typically cannot use ChartLogic for medical billing unless they are willing to switch healthcare IT suites, which can be an arduous, expensive and time-consuming process. However, a representative of ChartLogic told business.com that there are some exceptions in which a client practice might be able to keep its existing practice management software; the ChartLogic EMR system, though, is generally always required. Luckily, the cost of the EMR and practice management software is included in the monthly percentage of collections charged for RCM services.