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Comcast Business Review

By
Chad Brooks
,
business.com writer
| Updated
Mar 29, 2019
Home
> Technology
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Comcast offers multiple cloud-hosted business phone systems for companies of all sizes. These solutions can grow with your business. You can choose a system for small businesses of up to 24 employees, or for midsize businesses of up to 5,000 employees. In addition, Comcast offers PRI and SIP trunks that are designed for your business's on-premises private branch exchange (PBX) equipment. All of its systems have a variety of valuable features and tools, including automated attendants, caller ID, call forwarding and voicemail.

Comcast Business

Comcast Business

The Best Business Phone Systems of 2019.

The Verdict

If you are in the market for phone and internet service from one provider, Comcast Business could be a good choice for you.

View all our recommendations for business phone systems on our best picks page. 

Comcast Business Pricing

Prices for Comcast Business phone systems vary, since service is available in several different plans.

  • The VoiceEdge Select system is designed for businesses with a small staff. It can support 3-8 phone lines for $34.95 per user per month.
  • The VoiceEdge cloud-hosted system can support businesses with up to 5,000 users. It costs $44.95 per user per month for 5-9 users, $39.95 for 10-19 users, and $34.95 for more than 20 users.
  • The Business Voice Mobility service costs $29.95 per user per month. You can combine this option with internet services for $60 to $320 per month depending on the internet speed you choose. You can read more about Comcast Business' internet service here. These prices include internet service and one phone line.  

Most of Comcast Business' phone systems require a two-year contract. Many of the options also require a $29.95 one-time activation fee per line. 

Ease of Use and Features

Each of the business phone plans includes a different mix of features:   

  • The VoiceEdge Select is cloud-hosted and designed for single-site small businesses with 3-8 employees. Some of the more valuable features it includes are automated attendants, call forwarding, hunt groups and readable voicemail.
  • VoiceEdge is a cloud-hosted voice and unified communications system for small and midsize businesses. It has more than 50 features, including auto attendants; anonymous call rejection; call logs; Busy Lamp Field; call-forwarding modes for always, busy, no answer, not reachable and selective; call notify, park, pickup, return, transfer and waiting; softphones to make and receive calls from your computer; Do Not Disturb; push to talk; remote office; sequential ring; unified messaging; and hold music.   
  • Voice Mobility is a landline phone system that allows you to answer calls to that line on your mobile device, letting you take and make business calls anywhere. Among the features this system offers are three-way calls, instant redial, a call history log, directory listing, hunt groups, call forwarding, priority alert and hold music.   

All of the cloud-hosted systems include mobility features and tools. This is a plus for businesses that want access to their phone system even when they aren't in the office or store. The Be Anywhere tool allows users to define other network locations, such as their mobile phones, to use as their extensions.  Other mobile options include simultaneous and sequential rings, outbound caller ID displays on mobile phones, mobile notifications for calls and voicemail, and access to your business voicemail on your mobile device.

Regardless of the phone system you choose, you can manage it online. By logging in to the system's online portal, you can administer the entire system. This makes it easy to set up and make changes when necessary.

In addition to its cloud-hosted services, Comcast Business provides PRI and SIP trunks for organizations that need those services. These services integrate with any current PBX equipment your business has.

Another nice aspect of Comcast Business is the option to bundle your phone service with other Comcast services, such as internet or television. This gives you several business necessities from one company.

One of the drawbacks to Comcast is that none of the phone systems include all of the features and tools that some of its competitors do, like call recording and video conferencing.

Another downside is that Comcast is not available in all areas. You will need to check the Comcast website to see if it offers service in your community.

Editor's note: Looking for a business phone system? Click the Compare Quotes button below to have our sister site BuyerZone connect you with vendors that can help.

 

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Comcast Business

Comcast Business

The Best Business Phone Systems of 2019.

The Verdict

If you are in the market for phone and internet service from one provider, Comcast Business could be a good choice for you.

Chad Brooks
Chad Brooks
Chad Brooks is a Chicago-based writer with more than 20 years of media experience. A graduate of Indiana University, Chad began his career with Business News Daily in 2011 as a freelance writer. In 2014, he joined the staff as a senior writer. Currently, Chad covers a wide range of B2B products and services, including business phone systems, time and attendance systems, payroll services, and conference call services. Before joining Business News Daily and business.com, Chad spent nearly a decade as a staff reporter for the Daily Herald in suburban Chicago. Chad's first book, "How to Start a Home-Based App Development Business," was published in 2014. He lives with his wife and daughter in the Chicago suburbs.